Collection Agencies in the Medical and Dental Field

We have hundreds of clients in the medical and dental field. We serve them well and we serve them knowing that they need certain things out of a collection agency, not the least of which are their fees for services.

There are always different aspects to collections with every industry and the medical and dental fields are no different. They have some specific needs that have to be met because they are trusted medical professionals to their patients.

A dental or medical practice wants to know that whomever they turn their past due invoices to that they will handle them appropriately, meaning, with great care. They are turned off by a strong arm approach and need a collection agency that knows how to treat their patients with diplomacy. After all, they do want to retain them as a patient and will try hard to resolve the debt.

They don’t want to pay high fees to get results and with our flat-fee solution, many in these fields have found comfort using our system. A flat fee works best for them.

They want to free up office staff to do other things. A practice’s staff should be focusing on patient comfort, not chasing down people who don’t pay. By outsourcing their late receivables, office staff return to making patients more at ease and welcome in their office.

I recently had a conversation with Andy Robinson, one of our team members who works very closely with dental and medical practices. Hear what he has to say about what they want out of a collection agency.