As a collection specialist here at American Profit Recovery, you have a unique opportunity to help businesses improve their cash flow and stay profitable as a result of our services. But you also have a chance to help consumers navigate their way through their challenging situations. Our collection specialists do more than collect money. They bridge relationships between businesses and consumers, and they create solutions that both can agree to. Yes, we help secure payments from consumers for our business clients but as a collection specialist, you also use your listening skills and seek to understand a consumer situation to resolve the matter.

You will be asked to take a pledge to treat everyone who you come in contact with, with dignity and respect and you will be rewarded for being kind and tactful. Of course, excellent communication and interpersonal skills are also very important to this role, especially the ability to establish rapport and build relationships with consumers. As a Collection Specialist, your personality – positive attitude, integrity and strong work ethic – is the foundation on which we will help you to build a successful career.