Were you contacted by us regarding a debt?

Is a collection agency a great place to work?

We are often asked the question of whether working in the collection industry is a smart career choice. Our answer is simple, and it is an affirmative yes!

And there is no better evidence than earning a spot on the Best Collection Agencies to Work For list for 14 straight years now. The program is led by the independent InsideARM publication and the Best Companies Group.

Yes, we are one of the best places to work in this industry, and for good reason. […]

2021-08-03T08:52:47-04:00July 30th, 2021|Categories: Team APR|

Don’t make these 5 mistakes when trying to collect money

Your company has done the work, you feel like the client or customer was satisfied with what you’ve done, and you’ve done your part and sent an invoice for the work provided. Most of the time, you see a check in the mail, or they arrange for other types of payments such as a credit card.

Other times, it feels like an endless waiting game to get some clients to pay. After a certain amount of time, you realize you may not be getting paid for the work you have conducted, and it is time to get a little more assertive to get that bill paid.

However, we find many companies both large and small businesses can […]

2021-08-03T09:09:23-04:00August 3rd, 2021|Categories: Small Business Collections|

6 things they don’t tell you about debt collectors

Do you know the truth about debt collectors?

Do you feel you know what a collector does?

Oftentimes we find that many people are unaware of certain facts about the collection industry and are even surprised when they learn more about the industry and the people that represent that industry. But don’t worry, we are here to tell you some of the things you may not be aware of when it comes to the collection industry.

Collectors and consumers can have cordial and productive discussions

In many cases a conversation between a debt collector and the consumer is respectful and at the same time productive. Debt collections has changed over the years. If you’ve seen nightly news shows over […]

2021-07-23T11:32:03-04:00July 9th, 2021|Categories: Collection Industry News|

3 effective ways to deal with your late paying customers

While there may be many unknowns when running a small or large business, one thing we know for sure is that late-paying customers and clients are part of operating any size business. If you have clients, there will be a percentage of them that will either pay late or in some cases not pay at all.

Before we get into some of our tips for dealing with customers that do not pay, we would love to offer you some sound advice as you navigate this part of your business. And before hiring a collection agency, you should get comfortable with a few things.

One of the first things that should come to mind is that this is […]

2021-07-03T17:23:06-04:00July 5th, 2021|Categories: Small Business Collections|

Effective debt collections acknowledges unique consumer challenges

As the light the end of the metaphorical-pandemic tunnel gets brighter, creditors may be questioning whether sending consumers to collections is appropriate.  Considering the financial hardships people have endured throughout the pandemic, it is a legitimate concern.  Many consumers were laid off, some were forced to work lesser hours, and other people’s jobs were eliminated permanently.  Even though vaccines are being distributed, and some benefits have been received, it will take many consumers a while to get back to where they were financially before the pandemic.

Our message to creditors is simple.  Absolutely send those consumers to collections.  Why?  Because it is not a punishment to do so.

Many consumers who fall behind in their bills are […]

2021-06-15T07:58:50-04:00June 15th, 2021|Categories: Small Business Collections|

5 ways to improve cash flow in your veterinary practice

Running a veterinarian practice can be so rewarding, especially if you love animals. In fact, we don’t know anybody in the field of veterinary medicine that doesn’t absolutely love helping family pets. After all, that’s why they got into this field.

However, running a practice is like operating any other type of business, because it is a business, and it needs to make money and have positive cash flow. No positive cash flow means you can’t help the pets and animals that you love.

We serve many in the field of veterinarian medicine and we work closely to help them build up their practice through effective collections and cash flow management. Our experts offer a few tips […]

2021-08-02T14:33:19-04:00June 4th, 2021|Categories: Veterinarian Collections|

Cash flow and customers-How fuel dealers build better cash flow

If you are in the oil delivery business or are a propane retailer, then you know the challenges of cash flow. In many areas of the country, your business can be seasonal and your ability to manage cash flow is very important to be able to get through the year.

We have been working with fuel dealers for many years here and understand some of the financial challenges that many in this industry face. Our experts here offer the following tips to help you manage cash flow and get customers to get current on their financial obligations to your business. […]

2021-06-02T09:36:10-04:00June 2nd, 2021|Categories: Fuel Dealer Collections|

Is your consulting firm losing cash flow? 4 tips to get back on track

If you are running a professional services firm or a consulting agency, we know that you are working closely with your clients and have far more interaction than other industries. This can include law firms, management consulting firms, marketing agencies, and others.

Because you are constantly working on behalf of these clients, you’ve also built a working relationship. This might not be like other industries we serve such as lawn care professionals where the lawn is serviced, and a bill is sent. In many cases, you may never see the customer. But as consultants, you see your clients all the time.

That’s why when they owe you money, it’s imperative that you handle it properly.

2021-05-25T10:46:59-04:00May 28th, 2021|Categories: Professional Services Collections|

Lowering the stress level in your small business

While running any type of small business can be stressful and cause business owners some type of anxiety, this past year during the coronavirus pandemic has caused more business owners and small business operators some of the hardest stress we have all seen in recent times.

We worry about small business cash flow, hiring, and firing, regulations, permitting, community relations and so much more. We worry about reputation, various crises in our business and we agonize about bringing home enough money for our families. And of course, every industry has its own unique challenges.

If you are running a small business, then you know it can be stressful. But it can also be a rewarding experience if […]

2021-05-25T10:12:40-04:00May 25th, 2021|Categories: Small Business Collections|

Culture in the Workplace-Vital to this Collection Agency

By Sabrine:

We have all heard others mention the significance of looking forward to work every morning, rather than dreading it. A positive work environment and culture is the very thing that can make or break an employee. Studies have shown that although employees make a decent salary at a company, they often quit for no reason other than the work culture.

If an employee is in a toxic work environment where they feel isolated, micromanaged, or ignored—it can easily cause burnout. This can affect a worker’s job performance as well as their attitude with customers they work with daily. It not only affects that employee, but it also leaves a negative mark on the company.

2021-05-19T07:54:18-04:00May 19th, 2021|Categories: Team APR|