Can you build a meaningful and thriving career at a collection agency?
We’re proud to say that, as in many of the past several years, we have earned the distinction of being one of the best places to work in the collection industry. It’s a recognition that we do not take for granted every year and work hard to achieve.
Maintaining an environment and a culture where people want to come to work and are excited about what the day brings them is truly one of the best parts of seeing this organization grow and thrive.
For over two decades, we have provided individuals from all walks of life with the opportunity to build and grow a career that they themselves can be proud of. But we didn’t do […]
How to choose the best collection agency for B2B and commercial debt
If your business extends credit to other companies, you’re well versed in the tension that can be involved when it comes to getting paid for your products and services. Your organization needs to get paid but you also do not want to damage those valuable relationships.
B2B debt collections are not just about recovering that money, but protecting your relationship and preserving future revenue is also mission critical.
Choosing the right commercial debt collection agency can make a dramatic difference. […]
How do I choose the right collection agency for my small business
If you’re running a small business, unpaid invoices don’t just impact your cash flow, they are draining your time and energy and are a major distraction. And if you’ve reached the tipping point where your internal billing and follow-up procedures are just not working, that’s when bringing in a collection agency that specializes in small business can make a dramatic difference.
It’s important to note that not all collection agencies operate in the same way. Many focus on specific industries, regions and other types of business.
If you need to evaluate how to choose the best small business debt collection agency, we have some tips below to help you make that next decision. […]
Debt Collections for Medical Practices: Turning Unpredictable Revenue into Reliable Cash Flow
Medical practices of all sizes, from solo providers and small practices to large specialty groups face increasing challenges when it comes to collecting balances from patients. A combination of rising and complicated deductibles, complexity around insurance coverage and billing confusion along with the financial strain many people are experiencing means you’re seeing more patients paying slow or not paying at all.
For medical and healthcare practice owners and administrators, this creates a challenging cycle. The patient volume is there but month after month, you see inconsistent cash flow.
We manage debt collections for medical practices of all sizes and we’ve done so for many years. Let’s break down why many medical offices continue to have challenges […]
What thousands of positive Google reviews from consumers tell us about gratitude
Our team has received thousands of positive Google reviews from clients and consumers alike. Yes you read that right, consumers that we contacted regarding an outstanding invoice have ultimately complemented our team and publicly praised how they were treated and supported.
And we are seeing more collection agencies receive praise from consumers for helping them through tough times.
Many people, when thinking about speaking with a debt collector, envision stress, frustration, and uncomfortable conversations. But, times have changed.
When consumers are treated with dignity, respect and genuine support while trying to navigate outstanding financial obligations, they can experience lower stress and empowerment.
We wanted to dig in a little deeper on why a consumer would not only complement a […]
Why Restoration Companies Struggle With Late Payments — And How to Protect Cash Flow
Restoration companies play a vital role in helping homeowners and businesses recover from a wide range of disasters. Those include water damage, fire, mold and the effects of weather.
However, despite providing that urgent and high-value service, many restoration contractors struggle with getting paid on time.
Because we handle debt collections for restoration companies we know that late payments, insurance delays and billing disputes can put a heavy strain on the cash flow and increase the stress of owners and managers.
Restoration companies continue to struggle with these issues, and what can be done to minimize them is essential for building a financially healthy restoration company.
Let’s explore why many restoration companies experience payment delays and how they […]
How to Have Awkward Payment Conversations Without Damaging Relationships
If you’re running any type of small business, which includes medical and dental practices, you’re going to have a percentage of customers or patients, who either pay late or do not pay at all. As a result, many professionals running small businesses find it necessary to have uncomfortable payment conversations.
It just comes with the territory.
And we get it as a collection agency for small businesses and other industries. You want to maintain trust and professionalism and retain goodwill with your customers. But you must protect your cash flow. And when your customers are delaying payment, ignoring invoices or challenging what they owe you, it can create strains on the relationship and of course financial pressure […]
Power KPIs are Transforming Debt Collection Performance
By Mike Hiller
Debt collections is evolving rapidly, and so are the Key Performance Indicators (KPIs) needed to drive success. Traditional KPIs like Recovery Rate, Right Party Contacts (RPCs), Fee Per Head (FPH), Call volume/Wrap/Pause time, Days Sales Outstanding (DSO), and liquidation rates have long focused on activity and basic financial outcomes.
While still relevant, these “old” KPIs do not fully capture the complexities of modern collections, where consumer experience, operational efficiency, regulatory compliance, and team culture play critical roles. […]
Why relying on dignity and respect is essential in today’s debt collections
The process of debt collections has changed and continues to change for the better in recent times. And the industry as a whole has taken notice.
Diplomacy, listening, dignity and respect are no longer optional in today’s debt collection process. They are embraced and expected. When embedded in the culture of collections consistently, they strengthen the results and in turn benefit both business and consumer.
Modern times are not only craving for a more level experience in debt collections but provide an opportunity for a business to improve cash flow and the consumer to navigate their way out of debt. […]
How can my small business improve cash flow this coming year?
Every year, busy professionals like you running and operating small businesses try to hit the reset button on a number of levels.
One critical item on the minds of most small- to medium-sized business owners is how to improve cash flow. For many, it seems to be an ongoing challenge.
For many small businesses, cash flow problems are not necessarily due to a lack of sales. Negative cash flow results from delayed payments, unclear processes, and inconsistent follow-up on late invoices.
When your accounts receivable systems lack structure, those unpaid invoices slowly accumulate and eventually hurt your business.
The good news is that many cash flow problems can be prevented by implementing the right systems. And as the new […]
Understanding the cash flow challenges of lawn care and landscaping companies
We have been serving as a collection agency for lawn care companies and other landscaping professionals for over two decades. And our team understands the unique challenges professionals in the green industry face in getting customers to pay and maintaining positive cash flow.
While every business faces challenges in getting consumers to pay on time, lawn care professionals and landscaping companies face unique industry-specific challenges.
And it’s important to understand these challenges to develop a system and strategy to get paid on time and communicate with those customers who are not paying you.
If you own and operate a lawn care or landscaping company, you’ll want to check out some of the reasons why you may be struggling […]
