Why are we one of the best places to work in the collection industry?

It’s no surprise to the team here but we have once again earned the distinction of being one of the best places to work in collections. Since 2008, we have continued to earn this recognition through an effort spearheaded by Best Companies Group.

Sure we offer a competitive salary, a great benefits package and other perks, but there’s one thing that truly makes American Profit Recovery a great place to work.

It’s called culture.

We have successfully built a culture here where people can not only build a career, but contribute to the direction of this collection agency. And we constantly recognize our employees as a true part of this organization. […]

2023-01-30T16:08:36-05:00January 30th, 2023|Categories: Team APR|

Don’t wait to collect that unpaid debt-7 reasons why your business is not be getting paid

Many organizations we encounter have waited far too long to implement a solid debt collection program. Because of this, many businesses suffer negative cash flow and these issues could have been prevented by being proactive with their collection activities.

One of the main reasons we see businesses of all sizes hesitate on collection activity is because many feel they will alienate their customers and damage their reputation. Because of this, many organizations lose out on money that is clearly owed to them.

If your business is still hesitating to implement a reputable debt collection program, see the reasons why hesitating can cost your organization untold amounts of money. […]

2023-09-06T08:22:45-04:00September 8th, 2023|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

9 mistakes your business may be making when collecting debt

Collecting debt is just something a business of any size will have to do. It would be nice if all consumers paid their bills on time but the reality of running any business means you’ll have to deal with late and nonpaying customers.

The topic of customers who do not pay can also be emotional, especially for small businesses. Many operating businesses just like you have developed deep relationships with customers over the years and when the payments do not come in, that strikes an emotional tone.

Not getting paid on time for many businesses can create an environment where that business makes mistakes in collecting that debt.

If you are concerned you may be making mistakes in […]

2023-09-06T07:47:52-04:00September 6th, 2023|Categories: Accounts Receivables, Small Business Collections|

Being proactive with your accounts receivables is a must

By Greg:

Is it me, or did this summer fly by?

I was blindsided the other day by my wife and daughter going school shopping.  I mean, already?  It never ceases to amaze me how quickly the summer goes by.  You can easily become overwhelmed by all the yardwork projects you haven’t started and all the fun family activities you talked about all winter but have not done yet.  Summer starts and you think you have all the time in the world to do these things.  Then, of course, reality sets in.

I have learned (that is, my wife has said to me a million times) that you must plan, or things will not get done.

Compliance continues to be mission critical here at American Profit Recovery

One aspect of debt collections that is mission critical and an area here at American Profit Recovery that we place a lot of resources behind is compliance. Staying compliant with all the rules and regulations that govern debt collections is just another area of our culture that carries immense importance.

Recently our own Bruce Beegle achieved the designation of credit and compliance officer through ACA International.

After many educational sessions conducted by ACA international and of course rigorous testing, Bruce received this accreditation which will only further our ability to enhance our compliance strategies in debt collections. It’s an important milestone. […]

2023-08-17T08:32:48-04:00August 17th, 2023|Categories: Advice for Businesses, Small Business Collections, Team APR|

An award-winning employee experience here at American Profit Recovery

There are many areas that we have placed immense focus on over the years here at America Profit Recovery that have allowed us to build a rock-solid foundation. Building and growing a reputable collection agency means a high value must be placed on our people and our culture.

Let’s face it; not every day is easy working in debt collections because of the nature of the business and the delicate reasons why we may be calling a consumer. Collectively, we’re always working to make that employee experience a positive one and consistently improve.

Recently we’ve been reminded that we are doing the right thing here at American Profit Recovery by creating a culture and a positive […]

2023-08-09T09:16:57-04:00August 9th, 2023|Categories: Advice for Businesses, Team APR|

American Profit Recovery helps us be our best selves

By Delaney:

Work-life balance has never been easier than with the flexible scheduling options we offer our employees at American Profit Recovery. Personal Time Off should be used for exactly that – personal time! No one wants to have to waste their PTO on obligations like doctor’s appointments.

But here, we don’t have to.

We have several different options, like shifting our work hours from earlier to later in the day with what we call a “Late-In”, or taking a two-hour lunch during the day and simply just adding an extra hour on to the end of our day to make up for it – all without using any PTO! These possibilities are so incredibly helpful for accomplishing […]

2023-07-31T08:23:44-04:00July 31st, 2023|Categories: Team APR|

These words help define the future of debt collections

There have been many shifts in the debt collection industry over the past several years. And the trends and updates that many in the collection industry have worked hard on, are moving the industry in a positive way.

Everything from enhanced technology, a better understanding of the career opportunities in the collection industry as well as forward progress in the collaboration between industry leaders and government at all levels.

However, one significant shift is the industry’s determination to make communications between debt collectors and consumers much more dignified and respectful.

When a debt collection professional can earn a consumer’s trust through effective communication and empathy, what may have been a negative interaction years ago is now a positive […]

Collection Manager Angela is looking to grow career opportunities for others

We have a new collection manager here at American Profit Recovery and her name is Angela. She has been with American Profit Recovery for several years now and she has demonstrated the leadership qualities that can move a team in the right direction.

If you are a regular reader of our blog then you have seen Angela, better known as Angie to her coworkers, contributing many articles about what it’s like to work here at American Profit Recovery, the culture we continuously build as well as the career opportunities.

Angela joined American Profit Recovery in October of 2015. She was promoted to Work Team Lead, a supervisory role at APR in March of 2019. During her tenure […]

2023-06-23T12:19:00-04:00June 26th, 2023|Categories: Team APR|

Is there a way to tell if my customer is not going to pay my business?

We speak to business owners and other decision-makers all the time when it comes to debt collections and there is one question they ask repeatedly.

Are there any warning signs a customer is not going to pay?

And the answer is a definitive yes!

There are unquestionably signs that a customer is not going to pay and we have assembled these below. And while that is not always the case, our experts have found these are the more apparent signs of a customer not paying you in the future. You may have customers that are just disorganized at home which includes paying their bills but it’s important to keep an eye out for these warning signs.

If your business […]

Common questions a business asks before using a collection agency

Deciding to use a debt collection agency can be a big step for a business. Many business owners and other decision-makers have a number of questions they want answered before deciding to take that next step with an accounts receivable program.

They want to know that they made the best decision possible for their organization. Of course getting late and non-paying customers to the table is a top concern, there can be other concerns that a business of any size wants to address before taking the next step in debt collections.

Here are some common concerns a business may have regarding using a debt collection agency and how a reputable agency can assist in these areas.

Will we […]

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