Why your business should think about retaining customers when hiring a collection agency
A business like yours likely has one goal when hiring a collection agency: to collect money from customers who pay late or have not paid at all.
You may also want to work with a collection agency because you do not have the internal resources or the time to chase past-due invoices, and it is time-consuming.
But another goal your business should remember is how a collection agency can help you retain your customers. Just because a customer hasn’t paid you, pays late or there’s a dispute, there are still ways to keep that customer.
There are also significant benefits to ensuring that you can keep your customers and the relationship intact after the debt collection process.
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