Medical Debt Collections Archives - American Profit Recovery

Debt Collections for Medical Practices: Turning Unpredictable Revenue into Reliable Cash Flow

Medical practices of all sizes, from solo providers and small practices to large specialty groups face increasing challenges when it comes to collecting balances from patients. A combination of rising and complicated deductibles, complexity around insurance coverage and billing confusion along with the financial strain many people are experiencing means you’re seeing more patients paying slow or not paying at all.

For medical and healthcare practice owners and administrators, this creates a challenging cycle. The patient volume is there but month after month, you see inconsistent cash flow.

We manage debt collections for medical practices of all sizes and we’ve done so for many years. Let’s break down why many medical offices continue to have challenges […]

David Greenwood2026-03-16T10:45:04-04:00March 20th, 2026|Categories: Accounts Receivables, Medical Debt Collections|

Why relying on dignity and respect is essential in today’s debt collections

The process of debt collections has changed and continues to change for the better in recent times. And the industry as a whole has taken notice.

Diplomacy, listening, dignity and respect are no longer optional in today’s debt collection process. They are embraced and expected. When embedded in the culture of collections consistently, they strengthen the results and in turn benefit both business and consumer.

Modern times are not only craving for a more level experience in debt collections but provide an opportunity for a business to improve cash flow and the consumer to navigate their way out of debt. […]

David Greenwood2026-01-04T13:06:10-05:00January 7th, 2026|Categories: Accounts Receivables, Medical Debt Collections, Small Business Collections|

How can I get my patients to pay my dental practice on time?

We manage a considerable amount of debt collections for dental practices here.

And for good reason. There is a complex nature to dental and medical billing unlike other types of industries and many consumers can hold back payments for a whole host of reasons.

A mix of factors cause dental practices to place extra effort and resources into improving cash flow. And if your practice understands these challenges and implements solid accounting and collection procedures, you’ll see cash flow dramatically improve.

Let’s take a look at the unique challenges dental practices have in getting patients to pay and what you can do about it. […]

David Greenwood2025-12-16T13:19:59-05:00December 16th, 2025|Categories: Accounts Receivables, Medical Debt Collections|

An insider’s look at managing negative cash flow

Many small businesses with negative cash flow, as well as larger organizations, are making the same costly mistakes.

Handling everything with internal resources.

Leaders, owners and founders tell themselves the same thing over and over again.” If we just keep calling, emailing and sending statements, eventually these customers will pay.”

The problem with that thinking is that it is a false belief, and over time, it proves to be unsuccessful. […]

David Greenwood2025-07-10T09:28:57-04:00July 10th, 2025|Categories: Accounts Receivables, Medical Debt Collections, Small Business Collections|

4 proven tactics to stop negative cash flow in your small business

Every business owner or founder has experienced the effects of negative cash flow at some point.

The question for you is, how long are you going to let this go for and how often are you going to tolerate negative cash flow?

Whether you’re running a lawn care or landscaping company, dental practice, or even a restoration company, you’re not immune to the frustrations of late paying customers and negative cash flow.

Hoping customers will pay is just not a strategy. It’s a recipe for even further financial difficulties for your small or medium-sized business.

What does your business need to do to get back your positive cash flow? Check out our four must-haves! […]

David Greenwood2025-07-03T09:08:21-04:00July 3rd, 2025|Categories: Accounts Receivables, Medical Debt Collections, Professional Services Collections|

Calling customers that have not paid? Follow these important guidelines

Calling customers in good times is pretty easy and stress-free for most of us. But calling them when they have not paid their bill is a different type of phone call.

While using a collection agency can be a necessary part of your accounts receivable process, it is important for your business to use internal resources to try to resolve a past-due account before sending it to collections.

If you’re calling customers who are behind on paying your business, we have provided a brief guide on the process that you and your team should follow.

Make sure you prepare for the follow up call

Whoever is calling your customers, they should be prepared with adequate information. Not only should […]

David Greenwood2025-05-07T13:17:58-04:00May 7th, 2025|Categories: Accounts Receivables, Medical Debt Collections, Small Business Collections|

These words help define the future of debt collections

There have been many shifts in the debt collection industry over the past several years. And the trends and updates that many in the collection industry have worked hard on, are moving the industry in a positive way.

Everything from enhanced technology, a better understanding of the career opportunities in the collection industry as well as forward progress in the collaboration between industry leaders and government at all levels.

However, one significant shift is the industry’s determination to make communications between debt collectors and consumers much more dignified and respectful.

When a debt collection professional can earn a consumer’s trust through effective communication and empathy, what may have been a negative interaction years ago is now a positive […]

David Greenwood2023-06-23T12:30:04-04:00June 28th, 2023|Categories: Accounts Receivables, Collection, Medical Debt Collections, Small Business Collections|

Why healthcare practices need to use a medical debt collection agency

There is one simple fact that we know from handling debt collections for health care professionals across the country for many years. Professionals that go to school to be able to serve others want to focus on just that. Doctors and other medical professionals need to focus their time on serving patients and providing the necessary care they require. Doctors should not have to take their eyes off the ball to run a thriving medical practice.

You might say that would hold true for just about any type of business but it’s all more important in the health care environment. Doctors and other health care practitioners need to maintain a certain amount of distance from […]

David Greenwood2022-04-20T10:40:57-04:00April 22nd, 2022|Categories: Medical Debt Collections|

What your practice needs to know about medical debt reporting in 2022

Our team here handles medical debt collections for a wide range of medical practices around the country. We keep up to date on the latest legislation and guidance from both federal regulators as well as state governments. In our industry, there seem to be changes all the time when it comes to how and when we are able to deal with consumers. These adjustments are meant to protect consumers and create an even playing field to assist them and the medical practices that require payment.

Recently, all the big three credit reporting agencies have announced that they will be making significant changes to how medical debt is reported on the credit reports of consumers. TransUnion, […]

David Greenwood2022-04-07T09:09:57-04:00April 7th, 2022|Categories: Medical Debt Collections|

Connect with Us!

Sign up to Receive Updates

Michigan Office

Massachusetts Office