Accounts Receivables Archives - American Profit Recovery

How to choose the best collection agency for B2B and commercial debt

If your business extends credit to other companies, you’re well versed in the tension that can be involved when it comes to getting paid for your products and services. Your organization needs to get paid but you also do not want to damage those valuable relationships.

B2B debt collections are not just about recovering that money, but protecting your relationship and preserving future revenue is also mission critical.

Choosing the right commercial debt collection agency can make a dramatic difference. […]

David Greenwood2026-04-08T13:53:30-04:00April 13th, 2026|Categories: Accounts Receivables, Advice for Businesses|

How do I choose the right collection agency for my small business

If you’re running a small business, unpaid invoices don’t just impact your cash flow, they are draining your time and energy and are a major distraction. And if you’ve reached the tipping point where your internal billing and follow-up procedures are just not working, that’s when bringing in a collection agency that specializes in small business can make a dramatic difference.

It’s important to note that not all collection agencies operate in the same way. Many focus on specific industries, regions and other types of business.

If you need to evaluate how to choose the best small business debt collection agency, we have some tips below to help you make that next decision. […]

David Greenwood2026-04-09T11:21:57-04:00April 8th, 2026|Categories: Accounts Receivables, Small Business Collections|

Debt Collections for Medical Practices: Turning Unpredictable Revenue into Reliable Cash Flow

Medical practices of all sizes, from solo providers and small practices to large specialty groups face increasing challenges when it comes to collecting balances from patients. A combination of rising and complicated deductibles, complexity around insurance coverage and billing confusion along with the financial strain many people are experiencing means you’re seeing more patients paying slow or not paying at all.

For medical and healthcare practice owners and administrators, this creates a challenging cycle. The patient volume is there but month after month, you see inconsistent cash flow.

We manage debt collections for medical practices of all sizes and we’ve done so for many years. Let’s break down why many medical offices continue to have challenges […]

David Greenwood2026-03-16T10:45:04-04:00March 20th, 2026|Categories: Accounts Receivables, Medical Debt Collections|

What thousands of positive Google reviews from consumers tell us about gratitude

Our team has received thousands of positive Google reviews from clients and consumers alike. Yes you read that right, consumers that we contacted regarding an outstanding invoice have ultimately complemented our team and publicly praised how they were treated and supported.

And we are seeing more collection agencies receive praise from consumers for helping them through tough times.

Many people, when thinking about speaking with a debt collector, envision stress, frustration, and uncomfortable conversations. But, times have changed.

When consumers are treated with dignity, respect and genuine support while trying to navigate outstanding financial obligations, they can experience lower stress and empowerment.

We wanted to dig in a little deeper on why a consumer would not only complement a […]

David Greenwood2026-03-16T10:33:10-04:00March 16th, 2026|Categories: Accounts Receivables, Advice for Consumers, Small Business Collections|

How to Have Awkward Payment Conversations Without Damaging Relationships

If you’re running any type of small business, which includes medical and dental practices, you’re going to have a percentage of customers or patients, who either pay late or do not pay at all. As a result, many professionals running small businesses find it necessary to have uncomfortable payment conversations.

It just comes with the territory.

And we get it as a collection agency for small businesses and other industries. You want to maintain trust and professionalism and retain goodwill with your customers. But you must protect your cash flow. And when your customers are delaying payment, ignoring invoices or challenging what they owe you, it can create strains on the relationship and of course financial pressure […]

David Greenwood2026-02-14T10:09:10-05:00February 14th, 2026|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

Power KPIs are Transforming Debt Collection Performance

By Mike Hiller

Debt collections is evolving rapidly, and so are the Key Performance Indicators (KPIs) needed to drive success. Traditional KPIs like Recovery Rate, Right Party Contacts (RPCs), Fee Per Head (FPH), Call volume/Wrap/Pause time, Days Sales Outstanding (DSO), and liquidation rates have long focused on activity and basic financial outcomes.

While still relevant, these “old” KPIs do not fully capture the complexities of modern collections, where consumer experience, operational efficiency, regulatory compliance, and team culture play critical roles. […]

David Greenwood2026-01-25T11:38:50-05:00January 25th, 2026|Categories: Accounts Receivables, Advice for Businesses, Collection Industry News|

Why relying on dignity and respect is essential in today’s debt collections

The process of debt collections has changed and continues to change for the better in recent times. And the industry as a whole has taken notice.

Diplomacy, listening, dignity and respect are no longer optional in today’s debt collection process. They are embraced and expected. When embedded in the culture of collections consistently, they strengthen the results and in turn benefit both business and consumer.

Modern times are not only craving for a more level experience in debt collections but provide an opportunity for a business to improve cash flow and the consumer to navigate their way out of debt. […]

David Greenwood2026-01-04T13:06:10-05:00January 7th, 2026|Categories: Accounts Receivables, Medical Debt Collections, Small Business Collections|

How can my small business improve cash flow this coming year?

Every year, busy professionals like you running and operating small businesses try to hit the reset button on a number of levels.

One critical item on the minds of most small- to medium-sized business owners is how to improve cash flow. For many, it seems to be an ongoing challenge.

For many small businesses, cash flow problems are not necessarily due to a lack of sales. Negative cash flow results from delayed payments, unclear processes, and inconsistent follow-up on late invoices.

When your accounts receivable systems lack structure, those unpaid invoices slowly accumulate and eventually hurt your business.

The good news is that many cash flow problems can be prevented by implementing the right systems. And as the new […]

David Greenwood2026-01-04T12:02:28-05:00January 4th, 2026|Categories: Accounts Receivables, Small Business Collections|

Understanding the cash flow challenges of lawn care and landscaping companies

We have been serving as a collection agency for lawn care companies and other landscaping professionals for over two decades. And our team understands the unique challenges professionals in the green industry face in getting customers to pay and maintaining positive cash flow.

While every business faces challenges in getting consumers to pay on time, lawn care professionals and landscaping companies face unique industry-specific challenges.

And it’s important to understand these challenges to develop a system and strategy to get paid on time and communicate with those customers who are not paying you.

If you own and operate a lawn care or landscaping company, you’ll want to check out some of the reasons why you may be struggling […]

David Greenwood2025-12-16T13:30:10-05:00December 19th, 2025|Categories: Accounts Receivables, Small Business Collections|

How can I get my patients to pay my dental practice on time?

We manage a considerable amount of debt collections for dental practices here.

And for good reason. There is a complex nature to dental and medical billing unlike other types of industries and many consumers can hold back payments for a whole host of reasons.

A mix of factors cause dental practices to place extra effort and resources into improving cash flow. And if your practice understands these challenges and implements solid accounting and collection procedures, you’ll see cash flow dramatically improve.

Let’s take a look at the unique challenges dental practices have in getting patients to pay and what you can do about it. […]

David Greenwood2025-12-16T13:19:59-05:00December 16th, 2025|Categories: Accounts Receivables, Medical Debt Collections|

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