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By Mike Hiller:

After more than 20 years in collections, I have learned that the hardest part is rarely finding another account to work. It is figuring out which action gives the consumer a real path to resolution while giving the business a reasonable chance of collecting.

Most operations have felt the pressure: more accounts, more channels, more consumer expectations, and absolutely no reduction in the need to document what happened. That pressure is why technology investment has become a business decision rather than an IT project, with 52% of agencies reporting significant investment to support productivity, margins, and compliance. newsroom.transunion

AI can help because collectors should not have to spend their best hours sorting through low-probability […]

Restoration companies play a vital role in helping homeowners and businesses recover from a wide range of disasters. Those include water damage, fire, mold and the effects of weather.

However, despite providing that urgent and high-value service, many restoration contractors struggle with getting paid on time.

Because we handle debt collections for restoration companies we know that late payments, insurance delays and billing disputes can put a heavy strain on the cash flow and increase the stress of owners and managers.

Restoration companies continue to struggle with these issues, and what can be done to minimize them is essential for building a financially healthy restoration company.

Let’s explore why many restoration companies experience payment delays and how they […]

By Sabrine:

I am in awe that I am approaching my sixth year here at American Profit Recovery. As they say, time flies when you’re having fun.

It feels like it was just yesterday that I came in for my interview and met my manager, and contemplated whether or not I was going to give debt collections a try. Little did I know, collections was meant for me.

On a daily basis, I speak to consumers all around the nation and help them find ways to pay their just debts—as mentioned in our collector’s pledge. I get to go home knowing that I was able to relieve some stress off some consumers, as well as our clients for […]

It’s a common question. What type of results should I expect from using a collection agency for my business?

If your organization has made the decision to move forward on hiring a debt collection agency, you’ll be asking some common questions. How does the process work? What does the agency need from us? And of course, probably the most popular question about what type of results you might expect.

“Results vary” as you’ve seen countless times on TV commercials in other advertisements that you are subjected to daily. And that’s important to understand when you are in the process of retaining debt collection professionals for your organization. The results you see will fluctuate, including the number of […]

We are entering a new type of economy in the coming months. If your small business wants to be prepared to weather the changing economic conditions, now is the time to act and put the systems in place to ensure your organization continues to thrive.

You may already be seeing and experiencing the effects of our changing economy. Maybe your cost of goods has increased dramatically, or you have begun to see a trend in your accounts receivables, such as more people paying late. And depending on the type of business you run, you may also be seeing your expenses rise drastically, such as fuel costs and labor.

While the last quarter of the year is always […]