What if I told you that not only did my boss (Brian Liberadzki) treat his entire team of eight, at that moment, to lunch at Dave & Buster’s, but paid for all of us to play games too. Out of his own pocket! How could this be true you may ask yourself? Well let me first explain why we were treated to a fantastic day of fun at the expense of a great mentor.
It began in March of 2019. Tax time was already upon us and calls were flying in left and right. Overwhelming some inexperienced may say, mainly me. Anyway, every collector was looking forward to this time to help out consumers and clients the same. Team Liberadzki was on a roll, I mean straight up just chugging along. About midway through the month Brian looks at our total Net collections as a team and sees we are close to breaking his teams’ previous record of monthly Net collections.
We crushed our previous goals, so the captain of the team decided to treat us all for are hard work we have put in to not only help clients receive past due payments, but to help consumers get caught up in their obligations. That leads us to the trip. Continue reading “It’s all fun and games when we work as a team…”
A few weeks ago I celebrated my one year anniversary working at American Profit Recovery, so I thought I’d take a moment to reflect on what I’ve experienced thus far during my tenure with the company as a collector. I should start by stating, that working here for the past 12 months, has sincerely been a pleasure. I’ve held various positions in the past, as I’m sure everyone else has as well, that made getting out of bed in the morning a constant struggle because I dreaded the work that awaited me once I arrived at the office. It’s extremely refreshing to say I have not had one of those mornings while working for this collection agency.
To be honest, I wasn’t exactly sure what to expect when I initially accepted the offer to work here. I knew I would be calling people all day long, the office looked nice and the people there seemed friendly, so I thought I’d give it a shot. I had experience with over the phone sales positions in the past, so I was used to making a large volume of calls on a daily basis, but I never enjoyed those roles. No matter how successful I was in those positions, I always went home at the end of the day feeling like I just spent eight hours bothering people and I was hoping this gig would be different. Continue reading “This career is different”
Often times I find myself in a position where someone is asking me what I do for a living and the reactions I get are pretty crazy. When I tell them I work for a collection agency, they either think I’m just a bad person, or they begin to understand, and are generally interested.
I recently went to a salon and they asked me what I did for a living and after telling them, the woman says, “Oh that’s got to suck”. I love hearing this, because then I can take a few minutes to explain why it doesn’t and why what we do is important to the economy. It turns out the lady I spoke to was the business owner of the salon, and after I explained the benefits our industry has to businesses like hers, she then was very interested as her husband also owns his own business.
I think it’s common that most people assume debt collectors are just here every day to be mean to people, and trust me when I say that is FAR from the truth. We are everyday people who have at some point or another, likely gone through the same thing. We are nice people who care about our clients and their customers and stand by a collector’s pledge which everyone here takes to ensure we all treat people with respect.
While some may view what we do as a negative, the reality is much different, we help are here to help our clients, while maintaining good customer service so they can hopefully continue business with their consumers.
What we do isn’t a shameful profession but in fact a necessary one. Small business owner’s everyday are struggling and the collection industry plays a huge role in putting money back into their pockets and the economy.
One thing that sets American Profit Recovery apart from many companies is the management’s way of going above and beyond to show their appreciation for their employees. Some examples of this are APR’s annual Employee Week, the holiday party, and my personal favorite, the end of the year call. This is when all APR employees get together in the big conference room, eat pizza, and recap the highlights of the year. Every department is honored as we go over collection and sales statistics and address the important roles that our support and IT teams play in the grand scheme of things.
In this meeting, awards are handed out for various categories, like Most Improved Collector, Rookie of the Year, and of course, the Corporate Citizen Award, an award that every employee is eligible to receive. Prizes are also given to employees who submit Bright Ideas to make the company even better, as well as those who take the time to recognize the good behavior of others through APR’s Caught in Action program. Continue reading “How to show appreciation to your employees”
On February 23rd a team of American Profit Recovery team members braved the freezing weather to participate in a cause we all believe in at an event we’ve loved for years. The 2019 Polar Plunge to help raise money for Special Olympics Michigan. It was my second time jumping and I have to say, it’s one of my favorite ways to raise money for anything. Our kind hosts at Fork & Pint put forth a great effort assisting with the event, and thousands of dollars are raised each year. Having known a good handful of Special Olympics athletes over the years I can say it’s a great pleasure to assist in find them some donations.
A couple of people on our team this year were jumping for the first time, and I was asked by them as well as outside friends what it’s like to jump into icy waters and how in the world do you make that jump. Honestly, once you’re standing on the edge, it’s not that hard to jump, and once you’re in that water, it’s pretty hard to think of anything besides just how unbelievably cold it is.
However, once you’re hoisting yourself from that water, cold to the bone and carrying the weight of whatever waterlogged costume you may be wearing, you hear the cheers of the crowd and remember why you are doing it. There is a definite feeling of accomplishment and you can’t help but to think of all the volunteers and athletes you’re doing this for. If they are willing to work as hard as they are, then surely you can handle some icy water.
To anyone thinking of participating in the future, I highly recommend it. Sure, the water is cold, but it is worth every second in that water to support the amazing athletes and the organization that they work with.
A common misconception of debt collectors is that they are all mean, tough, and demand money immediately. While that could be true for some places, most often the goal of a debt collector is to help consumers find a way out of their debt, while also helping businesses to stay afloat, and stay out of debt. I believe what sets American Profit Recovery apart from other collection agencies, is the customer service that we present to all parties involved in the collections process, and the care given to each consumer we are working with. Continue reading “A Common Misconception”
Often times when you think of collections and what debt collectors might be like I’m sure there’s a negative image in your mind right from the beginning. I am happy to say the reality is much different, especially those of us who work for American Profit Recovery. This agency has built an amazing foundation displaying what it means to work with “family” all while staying professional. What I mean by that is, from the moment you call our office you’re likely to hear “It’s a beautiful day at American Profit Recovery” or to see a smile as you walk into the office. Everyone knows you on a personal level and the culture couldn’t be more inviting. Everything from football talk, casual days, to cracking jokes during company calls, makes all the difference when you sit back and look at the big picture. Continue reading “What Is It Like Working for American Profit Recovery?”
Growing up, my birthday was one of the most exciting days of the year. It was one of those days my parents didn’t have to get me out of bed for. I was totally aware that it was MY day and very excited for the celebration/presents/cake/birthday wishes … it was awesome!
My birthday has changed a little bit over time. It’s now just a regular day. Void of the excitement of childhood, I awake to the obligations and routine of everyday life. The dog needs to go out, my son needs to be changed, fed, dressed, and brought to daycare … just a regular day. Continue reading “Reflections on another birthday”
It is hard to believe that I recently celebrated my 11 year anniversary at American Profit Recovery. A lot has changed in my personal life since that time in 2007 and I still remember the excitement and nervousness I felt during that first interview.
Since then, I have gotten married, had a daughter and moved twice. Likewise, there have been numerous changes at American Profit Recovery since that time. For myself, I have grown from a brand-new, very green collector, to managing a team of collectors, training and developing those collectors and seeing them grow into management roles themselves.
On a company level, I have seen American Profit Recovery grow from a small collection agency to a medium-sized (and proud of it!) agency. I have seen us grow each of our departments, I have seen office expansions, changes in procedure and continued advancements in our industry over the years that I never would have imagined.
While some may think that after a long career here at American Profit Recovery that I would no longer feel the same excitement I did during my first interview, the opposite is actually the case. I cannot wait to see what the next 11 years brings!
My experience has put me in a better place to anticipate some of those changes; however, they will be no less exciting to see. What I know for sure, is that whatever the future brings, I’m looking forward to continuing to grow with American Profit Recovery, and seeing the company continue to grow as well.
Want to see what Brit and others see in a career at American Profit Recovery. Check out the career page here.
I am coming up to my one year anniversary with American Profit Recovery and I was asked to write an entry for the blog. The hard part was not actually writing a blog, but what to write about. There has been so much that has happened in this short 12 month period. Where to begin?
Looking back I remember being so sensitive in the beginning; learning how different people choose to communicate with us. It makes me laugh because this past year was the most Cherry Pepsi I have ever consumed in my life. This is my vice of choice. And I can honestly say I have not had one in two months, which is the first step to recovery (inside CSR joke…) Continue reading “Reflections On My First Year At American Profit Recovery”