Never did I think I would be a collection specialist, but here I am four years into my career. Every day I learn more things that help me for the next call and a lot about having patience. Who would’ve thought I would be sitting here today loving what I do? I certainly didn’t.
When I first got hired, I came here with one goal, to be a manager. Every day I work towards my goals while trying to motivate others to achieve theirs. When I got promoted to collections work team leader I became one step closer to my goal. During the time of my current position I have worked side by side with my coworkers and discussed their goals and help develop ways to make difficult topics easier for them. This has been very rewarding watching people who may struggle with a topic get answers they need in order to move forward and be better. Continue reading “Every day I work towards my goals”
Whenever friends would ask me where I worked, I could think of a million and one jobs to claim before claiming my job as a debt collector. I couldn’t prepare myself for the funny looks accompanied with the not so funny jokes that were thrown my way. I mean, let’s just be honest. Before working at American Profit Recovery, I wasn’t a huge fan of debt collectors either. So I completely get it. Though I’ve only been working here for a short time, my views on debt collectors have changed tremendously. Well, at least those who work with American Profit Recovery.
If it isn’t clear just yet, I’ll admit that I like what we do here. In the midst of making what others may consider annoying phone calls, our main goal is to maintain the idea behind ‘The Big “H”’. While you may be expecting the Harassment, we believe in Helping.
We want to make sure that both client and consumer are in the best position possible. We understand that life has its way of taking over and that’s why we’re here. To offer assistance or additional time if necessary. We’re breaking down barriers and shutting the stereotypes down. Now, if you ask me where I work, I will proudly say that I work with American Profit Recovery as a Debt collector. There’s no shame in my game. –Nyiah Daniel
Before I started at American Profit Recovery, the thought of working in collections scared me. I did not want to be locked at a desk staring at an auto-dialer for 8 hours a day. There are so many assumptions about the industry to get caught up in. I never imagined myself in a collections office. I thought this work would drain me completely.
However, from my first interview onward I learned that APR is an incredibly supportive and fun place to work! My colleagues are always positive and have my back when I need them. To me, the culture here is something I find indispensable. With great people surrounding me, I feel energized at work most days. Even when I do not, I know I have an amazing group of colleagues ready to help pick me up and help me give my all at work. We help each other to help those we call. –Erin Lucas
A collection agency is roughly defined as a third-party entity used by creditors to recover funds from past due accounts which they were unsuccessful at collecting themselves. American Profit Recovery approaches this in a way that allows our clients, the creditors, to preserve their relationships with their consumers. Our approach also embodies much more of a customer-service feel than what most people would associate with a typical “collection call.”
It was apparent to me within days of working here that this collection agency would be different than the expected. When asked where I work, I almost always get the same reaction, as if collectors are the “bad guys.” But I also always give the same positive response. Our approach at American Profit is not the stereotypically aggressive, “hunt you down” to pay your bills kind of approach, but rather an approach that shows we are calling to help people who are experiencing hardship and need additional time. I use the word “help” at least 50 times a day here. This job does not make me feel any less kind, respectful, or understanding than I would be anywhere else, and I’m happy to be a part of a company that I feel is taking such great strides towards thwarting those stigmas. –Delaney Gloger
I started working at American Profit Recovery about five months ago and it is the best job that I have ever had. I have customer service experience from working at fast food restaurants and being a waitress but being a customer service rep for a collection agency is different; a good kind of different.
I was nervous at first for I knew nothing about a collection agency or the laws that they are regulated by. I hate messing up a on a job and want to always strive to do my best and I thought I would fail, but here I am and I was definitely wrong.
This company is more than a workplace for me and the people are more than co-workers. They treat me like family! The people here never hesitate to answer any of my questions. It is astonishing how everyone will go out of their way to teach me and guide me to having a successful career here at APR.
And the management is awesome! You don’t find many workplaces where the management is so hands on and get their hands dirty with the work involved.
Last but not least, I am grateful for the customer service team. They have held my hand every step of the way. Working with them, my confidence has skyrocketed, and I come to work every day ready to problem solve and help the clients who use our services. Not only are they the best workers ever but they are my family!
I started working for American Profit Recovery just over three years ago. My previous job was also at a call center (not collections).The hours were long, late nights and weekends. I left that job so I could have more time to spend with my newly formed family. I must say I didn’t know what to expect here at this collection agency and never even considered working as a Debt Collector either.
I didn’t know much about the position but it seemed like it would be a good fit for me based on the job description. Three years later I can say I made the right choice. I feel I am in control of my own destiny here and the flexibility for my work and life events is great due largely to the fact I control my own schedule and American Profit Recovery understands what family means.
When I started I only had one person to worry about but as time went on, as many say “life happens.” Now my wife is about to give birth to my second son and with that comes more appointments and planning requiring a good balance between work and family duties. Working at American Profit Recovery allows me to be able to take care of my family needs , being able to work around my appointments and life events with the flexible schedule I am able to work.
This is one of the many reasons I enjoy working here and feel I have two families now in which I can say I am happy being able to make my time available for both of them.
Want to learn more about a career at American Profit Recovery? Check out our career page!
What if I told you that not only did my boss (Brian Liberadzki) treat his entire team of eight, at that moment, to lunch at Dave & Buster’s, but paid for all of us to play games too. Out of his own pocket! How could this be true you may ask yourself? Well let me first explain why we were treated to a fantastic day of fun at the expense of a great mentor.
It began in March of 2019. Tax time was already upon us and calls were flying in left and right. Overwhelming some inexperienced may say, mainly me. Anyway, every collector was looking forward to this time to help out consumers and clients the same. Team Liberadzki was on a roll, I mean straight up just chugging along. About midway through the month Brian looks at our total Net collections as a team and sees we are close to breaking his teams’ previous record of monthly Net collections.
We crushed our previous goals, so the captain of the team decided to treat us all for are hard work we have put in to not only help clients receive past due payments, but to help consumers get caught up in their obligations. That leads us to the trip. Continue reading “It’s all fun and games when we work as a team…”
A few weeks ago I celebrated my one year anniversary working at American Profit Recovery, so I thought I’d take a moment to reflect on what I’ve experienced thus far during my tenure with the company as a collector. I should start by stating, that working here for the past 12 months, has sincerely been a pleasure. I’ve held various positions in the past, as I’m sure everyone else has as well, that made getting out of bed in the morning a constant struggle because I dreaded the work that awaited me once I arrived at the office. It’s extremely refreshing to say I have not had one of those mornings while working for this collection agency.
To be honest, I wasn’t exactly sure what to expect when I initially accepted the offer to work here. I knew I would be calling people all day long, the office looked nice and the people there seemed friendly, so I thought I’d give it a shot. I had experience with over the phone sales positions in the past, so I was used to making a large volume of calls on a daily basis, but I never enjoyed those roles. No matter how successful I was in those positions, I always went home at the end of the day feeling like I just spent eight hours bothering people and I was hoping this gig would be different. Continue reading “This career is different”
Often times I find myself in a position where someone is asking me what I do for a living and the reactions I get are pretty crazy. When I tell them I work for a collection agency, they either think I’m just a bad person, or they begin to understand, and are generally interested.
I recently went to a salon and they asked me what I did for a living and after telling them, the woman says, “Oh that’s got to suck”. I love hearing this, because then I can take a few minutes to explain why it doesn’t and why what we do is important to the economy. It turns out the lady I spoke to was the business owner of the salon, and after I explained the benefits our industry has to businesses like hers, she then was very interested as her husband also owns his own business.
I think it’s common that most people assume debt collectors are just here every day to be mean to people, and trust me when I say that is FAR from the truth. We are everyday people who have at some point or another, likely gone through the same thing. We are nice people who care about our clients and their customers and stand by a collector’s pledge which everyone here takes to ensure we all treat people with respect.
While some may view what we do as a negative, the reality is much different, we help are here to help our clients, while maintaining good customer service so they can hopefully continue business with their consumers.
What we do isn’t a shameful profession but in fact a necessary one. Small business owner’s everyday are struggling and the collection industry plays a huge role in putting money back into their pockets and the economy.
One thing that sets American Profit Recovery apart from many companies is the management’s way of going above and beyond to show their appreciation for their employees. Some examples of this are APR’s annual Employee Week, the holiday party, and my personal favorite, the end of the year call. This is when all APR employees get together in the big conference room, eat pizza, and recap the highlights of the year. Every department is honored as we go over collection and sales statistics and address the important roles that our support and IT teams play in the grand scheme of things.
In this meeting, awards are handed out for various categories, like Most Improved Collector, Rookie of the Year, and of course, the Corporate Citizen Award, an award that every employee is eligible to receive. Prizes are also given to employees who submit Bright Ideas to make the company even better, as well as those who take the time to recognize the good behavior of others through APR’s Caught in Action program. Continue reading “How to show appreciation to your employees”