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Team APR

Professional development is a cornerstone here

By Sabrine:

Employees may not be comfortable asking questions or asking for advice from their peers because of the environment they are working in. Luckily here at American Profit Recovery, it’s unlikely to be the case because we provide professional development opportunities on a consistent basis. Once a week, we hold a meeting called “Best Practices,” hosted by our top debt collection professionals, work team leads, and management.

In these meetings we go over topics that collectors could be struggling with, advice from the top collectors themselves, as well as fun meetings with games and activities. These meetings have helped me to become the collector I am today. They have taught me how to handle different […]

2022-09-28T08:10:04-04:00September 16th, 2022|Categories: Team APR|

The Many Hats of a Collections Specialist

By Delaney:

One thing I did not consider when applying as a Collections Specialist is just how many ‘hats’ I’d come to wear in this role.

We work with a variety of clients – dental offices, lawncare services, banks, veterinarians, restoration companies, and medical laboratories – just to name a few. The longer I have been with American Profit Recovery, the more I have grown familiar with the assortment of different industries that we recover funds for. I have learned general practices and billing procedures for these varying industries, which allows me to better understand and help their customers. […]

2022-09-08T08:31:37-04:00September 8th, 2022|Categories: Advice for Businesses, Small Business Collections, Team APR|

A much-needed employee appreciation week

Recently we held our annual employee week and it was a long time coming! It was so refreshing to have our team together again and kick back, relax and have some much-needed fun and games.

This has been an annual event for many years at American Profit Recovery but it’s no surprise that we were unable to pull it off for the past two years because of COVID-19. But we are back and it was as energetic as it has ever been getting everybody together to celebrate each other.

We fully recognize that every organization that operates in an office environment had to make incredible adjustments when it came to how and where team members work. But […]

2022-06-16T09:27:22-04:00June 16th, 2022|Categories: Team APR|

I can’t believe I’m in collections

Every now and then we will hear this when talking to a consumer and it always reminds me just how important of a role a debt collector plays in the economy. While the person owing the debt may not understand, we have to walk a very thin line at times.  This means understanding why the consumer was actually sent to collections. What is our client and many other businesses experiencing across the country that brought us to this point? […]

2022-06-09T15:26:04-04:00June 9th, 2022|Categories: Small Business Collections, Team APR|

Our debt collection team feels a purpose

There are so many important aspects when it comes to building a thriving organization. There are the obvious parts of a business such as creating a great product or service, pricing and marketing those appropriately, finding your target market and so much more.

But building a sustainable company also involves having the right team that can move things forward on a consistent basis. Finding that team and building longevity with those individuals means that you need to build a culture that allows them to thrive as well.

Employees thrive when they feel a sense of purpose. And when they feel their work is necessary, as well as needed, the result is an organization that thrives as a […]

2022-05-25T18:36:51-04:00May 25th, 2022|Categories: Team APR|

Great communication earns trust as a debt collector

By Georgia:

As a debt collector, I look forward to coming to work every day.  Yes, you read that correctly. Admittedly, before working here, I would never have thought I’d think that. American Profit Recovery has opened my eyes to what it truly means to be a debt collector, as well as what an important job it is.  This career is not only about helping consumers but also helping to change people’s perceptions of the debt collection industry. I know coming into work every day that what I am doing makes a positive difference in so many ways, and that I am working for a company that deeply cares about its employees.

Being a Debt Collector is […]

2022-05-26T14:46:22-04:00May 16th, 2022|Categories: Team APR|

I’m glad I stayed in debt collections

By Sabrine:

Looking back at when I was a college student, the last place I expected to be working at is a collection agency. Life took me to crazy places after graduation and before I knew it, I accepted a Collection Specialist position. At the time, I figured I would work at APR (American Profit Recovery) temporarily until I became certified in the field I graduated in. Fast forward four and a half years later, I am still with the company, and I am a Team Leader. […]

2022-04-07T09:28:52-04:00April 8th, 2022|Categories: Team APR|

Through Good Times and Bad-Our Team Sticks with Our Mission

By Brian:

It’s a satisfying feeling knowing that we can continue to help support small businesses and help consumers throughout the year regardless of what is happening across the country. It’s what we have always done since opening our doors. We have assisted consumers during events throughout the years such as recession and natural disasters that had a negative effect on the economy as well as during economic booms that had a positive effect, pulling together to help those in need. By remaining open we have been able to carry on with assisting consumers in need of help resolving their debts. In addition, we continue to work with our clients who need help handling balances owed […]

2022-03-01T11:31:11-05:00March 1st, 2022|Categories: Team APR|

What our debt collection team wants you to know

We have assembled a fantastic group of professionals here and we believe we have some of the best debt collectors in the country. And it didn’t happen by accident. We have been able to put together this team for several reasons and because of this, both the businesses we serve and the consumers we speak with every day benefit from this well-trained and dedicated team.

The job of a debt collector not only requires ongoing and professional training as well as knowledge of current laws but it is also beneficial when the collector truly cares about the outcome of the current situation they are working on. And that must include making sure the consumer is set […]

2022-02-18T10:45:35-05:00February 21st, 2022|Categories: Accounts Receivables, Advice for Businesses, Team APR|

Everyone here can relate to consumer struggles

By Angela:

A lot of what we do is simply understanding and reasoning with our consumers. We work hard to build rapport and keep relationships for our clients so that their consumers have a good experience with us.

While some people have these pre-determined ideas of how we don’t understand nor care before calling us, the truth is we are everyday people, all facing similar battles. […]

2022-03-15T09:56:58-04:00January 18th, 2022|Categories: Team APR|
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