Every day I work towards my goals

Never did I think I would be a collection specialist, but here I am four years into my career. Every day I learn more things that help me for the next call and a lot about having patience. Who would’ve thought I would be sitting here today loving what I do?  I certainly didn’t.

When I first got hired, I came here with one goal, to be a manager. Every day I work towards my goals while trying to motivate others to achieve theirs.  When I got promoted to collections work team leader I became one step closer to my goal. During the time of my current position I have worked side by side with my coworkers and discussed their goals and help develop ways to make difficult topics easier for them. This has been very rewarding watching people who may struggle with a topic get answers they need in order to move forward and be better. Continue reading “Every day I work towards my goals”

We’re breaking down barriers and shutting the stereotypes down…

Whenever friends would ask me where I worked, I could think of a million and one jobs to claim before claiming my job as a debt collector. I couldn’t prepare myself for the funny looks accompanied with the not so funny jokes that were thrown my way. I mean, let’s just be honest. Before working at American Profit Recovery, I wasn’t a huge fan of debt collectors either. So I completely get it. Though I’ve only been working here for a short time, my views on debt collectors have changed tremendously. Well, at least those who work with American Profit Recovery.

If it isn’t clear just yet, I’ll admit that I like what we do here. In the midst of making what others may consider annoying phone calls, our main goal is to maintain the idea behind ‘The Big “H”’.  While you may be expecting the Harassment, we believe in Helping.

We want to make sure that both client and consumer are in the best position possible. We understand that life has its way of taking over and that’s why we’re here. To offer assistance or additional time if necessary.  We’re breaking down barriers and shutting the stereotypes down. Now, if you ask me where I work, I will proudly say that I work with American Profit Recovery as a Debt collector. There’s no shame in my game. –Nyiah Daniel

We help each other to help those we call…

Before I started at American Profit Recovery, the thought of working in collections scared me. I did not want to be locked at a desk staring at an auto-dialer for 8 hours a day. There are so many assumptions about the industry to get caught up in. I never imagined myself in a collections office. I thought this work would drain me completely.

However, from my first interview onward I learned that APR is an incredibly supportive and fun place to work! My colleagues are always positive and have my back when I need them. To me, the culture here is something I find indispensable. With great people surrounding me, I feel energized at work most days. Even when I do not, I know I have an amazing group of colleagues ready to help pick me up and help me give my all at work. We help each other to help those we call. –Erin Lucas

This job does not make me feel any less…

A collection agency is roughly defined as a third-party entity used by creditors to recover funds from past due accounts which they were unsuccessful at collecting themselves. American Profit Recovery approaches this in a way that allows our clients, the creditors, to preserve their relationships with their consumers. Our approach also embodies much more of a customer-service feel than what most people would associate with a typical “collection call.”

It was apparent to me within days of working here that this collection agency would be different than the expected. When asked where I work, I almost always get the same reaction, as if collectors are the “bad guys.” But I also always give the same positive response. Our approach at American Profit is not the stereotypically aggressive, “hunt you down” to pay your bills kind of approach, but rather an approach that shows we are calling to help people who are experiencing hardship and need additional time. I use the word “help” at least 50 times a day here. This job does not make me feel any less kind, respectful, or understanding than I would be anywhere else, and I’m happy to be a part of a company that I feel is taking such great strides towards thwarting those stigmas. –Delaney Gloger

 

Starting a Job in a New Industry

By Porsha: 

I started working at American Profit Recovery about five months ago and it is the best job that I have ever had. I have customer service experience from working at fast food restaurants and being a waitress but being a customer service rep for a collection agency is different; a good kind of different.

I was nervous at first for I knew nothing about a collection agency or the laws that they are regulated by. I hate messing up a on a job and want to always strive to do my best and I thought I would fail, but here I am and I was definitely wrong.working at a collection agency

This company is more than a workplace for me and the people are more than co-workers. They treat me like family! The people here never hesitate to answer any of my questions. It is astonishing how everyone will go out of their way to teach me and guide me to having a successful career here at APR.

And the management is awesome! You don’t find many workplaces where the management is so hands on and get their hands dirty with the work involved.

Last but not least, I am grateful for the customer service team. They have held my hand every step of the way. Working with them, my confidence has skyrocketed, and I come to work every day ready to problem solve and help the clients who use our services. Not only are they the best workers ever but they are my family!

We listen-plain and simple

For my upcoming summer vacation, my family and I are going back to my hometown to visit some family and see some sights.  In planning the trip, I’m reminded of when I started my career there over 20 years ago.  A career that has taken me from New York to California, and ultimately Michigan.  A whole lot has changed in my life over the span of my career, and a lot has changed about the Collection Industry as well.

It still astonishes me that we were able to be efficient at our jobs back then without the internet.  In fact, I remember a time when the office had only one computer, and that was a big deal!  Technology aside, I think the greatest changes have come from our industry’s willingness to adapt with the times.  The collection industry had evolved into being more consumer-focused, and it has only made it a better profession. Continue reading “We listen-plain and simple”

Balancing two families

By Ardi:

I started working for American Profit Recovery just over three years ago. My previous job was also at a call center (not collections).The hours were long, late nights and weekends. I left that job so I could have more time to spend with my newly formed family. I must say I didn’t know what to expect here at this collection agency and never even considered working as a Debt Collector either.What is it like working for a collection agency

I didn’t know much about the position but it seemed like it would be a good fit for me based on the job description. Three years later I can say I made the right choice. I feel I am in control of my own destiny here and the flexibility for my work and life events is great due largely to the fact I control my own schedule and American Profit Recovery understands what family means.

When I started I only had one person to worry about but as time went on, as many say “life happens.”  Now my wife is about to give birth to my second son and with that comes more appointments and planning requiring a good balance between work and family duties. Working at American Profit Recovery allows me to be able to take care of my family needs , being able to work around my appointments and life events with the flexible schedule I am able to work.

This is one of the many reasons I enjoy working here and feel I have two families now in which I can say I am happy being able to make my time available for both of them.

Want to learn more about a career at American Profit Recovery? Check out our career page!

We won another award. Why should you care?

We have once again earned a spot on the Best Places to Work in Collections list. We have now been on this list for over a decade, 12 years to be exact, and we are very proud to have this as one of our main goals as a company. Creating a place where people want to come to work and contribute is a goal that any business should have in their sights. And it is one goal that we believe is paramount to building a thriving organization. When we founded American Profit Recovery, it was one of the things that we felt needed to happen to create a sustainable business.

But what does this mean for you the client, the potential client and even the person struggling with debt that we ultimately call on? Continue reading “We won another award. Why should you care?”

It’s all fun and games when we work as a team…

By Alexander:

What if I told you that not only did my boss (Brian Liberadzki) treat his entire team of eight, at that moment, to lunch at Dave & Buster’s, but paid for all of us to play games too. Out of his own pocket! How could this be true you may ask yourself? Well let me first explain why we were treated to a fantastic day of fun at the expense of a great mentor.

It began in March of 2019. Tax time was already upon us and calls were flying in left and right. Overwhelming some inexperienced may say, mainly me. Anyway, every collector was looking forward to this time to help out consumers and clients the same. Team Liberadzki was on a roll, I mean straight up just chugging along. About midway through the month Brian looks at our total Net collections as a team and sees we are close to breaking his teams’ previous record of monthly Net collections.

We crushed our previous goals, so the captain of the team decided to treat us all for are hard work we have put in to not only help clients receive past due payments, but to help consumers get caught up in their obligations. That leads us to the trip. Continue reading “It’s all fun and games when we work as a team…”

Funding educational opportunities with fun…

Our team seems to be always getting involved in something greater than themselves and this April was no different. Our crew has raised money for many causes including breast cancer research, Special Olympics and other noteworthy missions over the years.

This past month, they once again took on the ACA Collectors Challenge and raised close to $1,500 for this program. Our team has been raising money and having fun each April and they know their efforts are going to help many in the collection industry.

In the past decade, we have raised over $18,000 to help fund educational opportunities.

The ACA Collectors Challenge raises funds for the ACA International Education Foundation. And those funds ultimately go towards funding the Loomer-Mortensn Scholarship program that helps to fund higher education opportunities for those working the collection industry and their family members, including some of our own over the years. Continue reading “Funding educational opportunities with fun…”