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Team APR

Find a solution in every problem

By: Pocholo Alvarez 

As I come closer to my two-year anniversary here at American Profit Recovery, I can’t think of all the changes that happened ever since I walked in through the front door. Just like the majority of the world, I had a bad interpretation of what a debt collector is. After spending even the first few days in the company, I realized that the people that I work with really do care about helping our clients and consumers. It’s understandable that people are going to have a hard time with paying their debts, especially with COVID-19 affecting everyone’s lives. That’s where we step in to help, and I can truly say that American […]

2020-09-02T09:32:30-04:00September 2nd, 2020|Categories: Team APR|

We were built for this

When you make taking care of your employees your main mission as an organization, you never think that a pandemic could show you just why this is so critical to a business. While we miss the family atmosphere that once was our corporate office, the team-like way in which everyone rowed the same way, and the personal manner we help each other grow in a face to face environment, we have seen some of the most amazing teamwork during COVID-19 that we have ever seen.

We earned another spot on the Best Places to Work in Collections for the 13th year in a row this past week, and we are all very proud. As an organization, […]

2020-08-18T09:06:45-04:00August 14th, 2020|Categories: Team APR|

Lunch by Zoom

By Courtney:

Working from home has been a huge adjustment, not only for the entire company but especially the customer service department.  Back when we were in the office we were known as “the favorite row”.  When you walked down the customer service isle you could feel the great energy, always joking around & laughing.  Since this transition we have had to find new ways to keep that relationship & Zoom has been a huge tool.

One of my favorite things to do back in the office was take our monthly CSR lunch.  As long as our department hits the monthly goal, we each take turns choosing somewhere to go out to eat.  I’m sure you can […]

2020-08-10T09:19:59-04:00August 8th, 2020|Categories: Team APR|

Much more than a collector

By Angela:

As I sit back and reflect on the last few months and the changes that have taken place both within the office and personally, I can’t help but think WOW.  EVERYONE, is going through it! The good news is that American Profit Recovery is here! This may sound corny but, the reality is just that.

Sometimes I feel like I’m much more than a collector, I like to think I wear multiple hats. I’m a wife, a sister, a work team leader, a teammate, but most importantly, I’m me. In these times, even when things get rough you will learn what your capable of and the support you have had all along. I am […]

2020-08-06T13:43:03-04:00August 6th, 2020|Categories: Team APR|

I am good at this career

Around this time last year I was in my third month of training. Every day I was thinking,  “What am I doing here?  This isn’t the job for me.  I don’t think I’ll ever be good at this.”  Well, after being here for 15 months, I can look back and say I never thought I would have become good at being a Debt Collector, let alone still be here.

I really have to thank the American Profit Recovery team for my growth here. The owners, the managers and my coworkers are the reason I’m still here and never gave up.  Being around so much positivity and motivation is the key to having a great work environment, […]

2020-07-23T11:28:55-04:00July 23rd, 2020|Categories: Team APR|

Changing the perception one person at a time

By Brit:

One mind at a time.

It sounds almost trite to say that changing the public perception of the collection industry must be accomplished one mind at a time, but yet it’s absolutely true.  A lot of people still have a negative perception of what we as debt collectors do, whether that derives from media reports, second-hand knowledge from a friend or family member, or even their own past negative experience. […]

2020-07-19T11:47:14-04:00July 19th, 2020|Categories: Team APR|

A personal approach during these times

By Derek:

Approximately four months ago, our company made the decision to close the office due to Covid-19, and provide all the employees with computers so they could continue to work from home. It was a drastic change at the time.  Everyone was uncertain of what the future held for us, as well as what issues may arise from the switch to working from home.  At first, it was a big adjustment for me. Calling people while you’re in an office surrounded by colleagues doing the same thing is one thing but sitting at your dining room table alone is quite another.

It took a little while to get used to making calls in silence instead […]

2020-07-14T09:42:25-04:00July 14th, 2020|Categories: Team APR|

Some of the nicest people I’ve ever met

By Austin:

I was hired at American Profit Recovery in October of 2019. Before this job I have never worked in an office setting.  I was either doing manual labor or just on my feet all day. When I first interviewed with Greg I honestly didn’t believe he could be a debt collector because he was too nice. Growing up, I experienced collectors calling my relatives regarding their past due debts, and (based on the stress they displayed) I developed this thought in my head that debt collectors are in fact not good people.

After meeting Greg, I thought I met the only nice collector there was in the world.  Then on my second interview I […]

2020-07-13T16:13:03-04:00July 13th, 2020|Categories: Team APR|

From Coworkers to Best Friends

By John C.

Back in March when the pandemic was starting to gather speed and we were sent home with our computer equipment to work, I had no idea what to expect. At first I was insanely excited, I remember asking about the WFH opportunities when I first started at American Profit Recovery and was a little bummed when I was informed that it wasn’t an option.

That was until I met my coworkers. […]

2020-07-10T09:28:15-04:00July 9th, 2020|Categories: Team APR|

Our Debt Collectors Get Compliments From Consumers

“You were very nice…You’re definitely nice to work with.  You definitely made the experience that much better.  Thank you.”

“Thank you very very much, you’ve been a huge help.”

“You don’t sound like a debt collector, you are too nice”

You read the title of this article correctly. Our collectors get complimented by the consumers they are calling on each and every day. Our collectors as we are sure you know, are calling people because they have not paid a bill on time, or paid it at all. And by the end of that call, many of them are thanking our staff for helping them get out of a tough situation. Not really what you’ve been […]

2020-07-30T08:37:52-04:00July 6th, 2020|Categories: Advice for Businesses, Team APR|