It’s the most wonderful time of the year

I do love this time of year, as it seems everyone has a little more pep in their step and a smile on their face coming into the Holidays.  It is a time of giving and a time to be thankful for our families and friends.  Many people get to see loved ones that they may not have seen in a long time.

It is also a time to reflect on the, soon to be, year gone by.  It is a great time to see what you accomplished this year and to also plan for a great year to come!  As I reflect on the year gone by here at APR, I can’t help but smile and be grateful. Continue reading “It’s the most wonderful time of the year”

What Is It Like Working for American Profit Recovery?

By Angie;

Often times when you think of collections and what debt collectors might be like I’m sure there’s a negative image in your mind right from the beginning. I am happy to say the reality is much different, especially those of us who work for American Profit Recovery. This agency has built an amazing foundation displaying what it means to work with “family” all while staying professional. What I mean by that is, from the moment you call our office you’re likely to hear “It’s a beautiful day at American Profit Recovery” or to see a smile as you walk into the office.  Everyone knows you on a personal level and the culture couldn’t be more inviting. Everything from football talk, casual days, to cracking jokes during company calls, makes all the difference when you sit back and look at the big picture. Continue reading “What Is It Like Working for American Profit Recovery?”

Reflections on another birthday

By Ethan;

Growing up, my birthday was one of the most exciting days of the year. It was one of those days my parents didn’t have to get me out of bed for. I was totally aware that it was MY day and very excited for the celebration/presents/cake/birthday wishes … it was awesome!

My birthday has changed a little bit over time.  It’s now just a regular day. Void of the excitement of childhood, I awake to the obligations and routine of everyday life. The dog needs to go out, my son needs to be changed, fed, dressed, and brought to daycare … just a regular day. Continue reading “Reflections on another birthday”

As Excited as I Was on Day One

By Brit:

It is hard to believe that I recently celebrated my 11 year anniversary at American Profit Recovery.  A lot has changed in my personal life since that time in 2007 and I still remember the excitement and nervousness I felt during that first interview.

Since then, I have gotten married, had a daughter and moved twice.  Likewise, there have been numerous changes at American Profit Recovery since that time.  For myself, I have grown from a brand-new, very green collector, to managing a team of collectors, training and developing those collectors and seeing them grow into management roles themselves.

On a company level, I have seen American Profit Recovery grow from a small collection agency to a medium-sized (and proud of it!) agency.  I have seen us grow each of our departments, I have seen office expansions, changes in procedure and continued advancements in our industry over the years that I never would have imagined. Careers at Collection agencies

While some may think that after a long career here at American Profit Recovery that I would no longer feel the same excitement I did during my first interview, the opposite is actually the case.  I cannot wait to see what the next 11 years brings!

My experience has put me in a better place to anticipate some of those changes;  however, they will be no less exciting to see.  What I know for sure, is that whatever the future brings, I’m looking forward to continuing to grow with American Profit Recovery, and seeing the company continue to grow as well.

Want to see what Brit and others see in a career at American Profit Recovery. Check out the career page here. 

What a GREAT Industry!-Our Friends in The Lawn Care and Landscape Industry

We just got back from a great week in Louisville at the Landscapes 2018 and GIE+Expo.  We work with many different types of industries and some of those industries just happen to have a special place in my heart.  The Lawn Care and Landscape industry is simply one of my favorites.GIE Expo 2018 Collections agencies

These people are some of the most down to earth and easy going people you would ever want to meet.  The industry provides such a valuable service and I love how much they truly care about their customers.   I have to say that it was fantastic to see so many clients, some of which we have truly become good friends with.  It is somewhat like a family reunion!

We received so much positive feedback and to hear how well we have done for them definitely makes me feel great.  We have some of our highest recovery rates of any industry we work with.  We are nearing 1100 clients in the industry and have some fantastic partners such as NALP and Real Green Systems.

We are very grateful to be able to help these great companies and hope to continue to grow the number of companies we help in the industry.  Obviously, as we approach the winter months, their cash flow becomes even more important and we are proud to be a tool for these contractors to help them increase their cash flow and reduce some of their internal costs, time and strife.

Thank you to NALP for putting on this great event and thank you to all of our clients and partners, it was fantastic to see so many of you last week.

Want to learn more about how we can help your lawncare or landscaping company? Check out that page here.  

Employee Week Starts With The Community

By Caylyn

Every year, our company celebrates all employees with employee week. During the week, we play fun games around the office, go to a Detroit Tigers game and get chances to win awesome prizes. Overall it is a great week with opportunities to bond with your co-workers.

What I loved most about this year’s employee week is how we started it off, and that was with helping the community. The Friday prior to employee week we went out as a company to Island Lake to volunteer as American Profit Recovery done for several years now. This was my first year going out and I had the job of painting picnic tables. Other jobs included, spray painting grills back to black, cleaning up trees on paths in the park, and taking staples out of picnic tables.

Helping out the community was fun but it also made a time for the company to spend time together and get to know each other better. We ended the day with a picnic that was put together by all the owners. We had hot dogs, burgers, and some yummy sides! We then played JUMBO JENGA and numerous yard games. Very fun, I am looking forward to many more years to come, not only to volunteer but employee week as well.

This is a great place to build a career!

 

Employee Week Creates a Bond

By Angela:

Employee week is a great time of year for all involved. This was my third year and every year it has gotten better.  It encourages employees to participate in bonding activities that push our competitiveness to a new level.  This year I had the pleasure of being a team captain and got to work more closely with my fellow collectors.Best places to work in Michigan

We all worked towards one goal during the week as we were divided into different teams trying to win the big prizes. Despite this week being competitive, everyone stays professional and remembers we are all for the same reason, to help our clients and their consumers.

I also enjoy learning more about my coworkers with our daily quizzes, embarrassing/competitive activities but more importantly being shown what it means to work for a company who truly cares about you.  I look forward to the owner’s breakfast every year where we have everything from Chocolate pancakes to made to order omelets.  2018 was another great year, and I look forward to all the years to come.

Number One Call Center in the Industry-Where Do We Go From Here?

We did it! We earned the number one spot on the 2018 Best Call Centers to Work For. We always knew American Profit Recovery was the best collection agency to start and build a career in the credit and collections industry, and now we have proof. We are clearly one of the best places to work in this industry and I might add, anywhere.

And before you move on and say to yourself, “big deal, they won another award” take a moment to listen why this is an important event.Best collection agencies to work for

There are a number of industries that over time, have a long history of receiving negative press coverage, have an unattractive perception from the public and have thought to be an undesirable place to work. The collection industry has long suffered all of these. While we will not deny the existence of those in our industry that don’t take these issues seriously, we have, from day one, made sure that the way we treat others takes precedence over everything else. That includes consumers and our staff. Continue reading “Number One Call Center in the Industry-Where Do We Go From Here?”

Giving Back Is What This Team Does

The Holiday season here at American Profit Recovery brings one of our favorite holiday traditions!

Each year the American Profit Recovery employees take part in local “Adopt a Family” programs to bring gifts, clothes and needed items for the holidays to families in need.

This year our team raised over $1,300 and purchased over 200 gifts for two local families and over 100 gifts for a local foster group home for girls. We generally get lists starting in mid-November of items in need and then we fundraise several different ways each year in the office to get the funds and gifts for the families.

This year we gave the employees an option to buy casual dress days, participate in a football game, and also gave them the option of purchasing gifts off our “Giving Tree”. Several employees also donated their time by shopping for all the gifts and delivering the gifts to the different locations.

Giving back is part of our culture here at American Profit Recovery and one of the most important values our team member possesses. And it shows every time we get together to help others.

Happy Holidays from everyone here at APR!

Collections: A Family Anecdote

It’s Thanksgiving. Family that rarely gets to together and family that always gets together are all together! The meal is long, temperaments are short, kids are being kids, spirits are flowing and emotional eruption ensues. Explosive personalities, kids thrown in cars tearing out of driveways. The ‘Thanks’ and the ‘Giving’ are all but over with….until next year.Collection agency stories, good,

The mistake is thinking by ignoring it, not discussing it, that it’s as if it never happened. Nothing could be further from the truth. Those feelings don’t just go away, they are not easily forgiven and never forgotten, they just get buried deep down until the next opportunity to ‘let someone have it’ presents itself. Then, in a year, five, maybe ten, rinse and repeat.

My grandmother Kenita, my family’s matriarch, turned 84 this month. She worked two jobs for the majority of those years, and raised 4 kids. She’s the most resilient, humble, common sensed, honest, dedicated, kindhearted person I know. I idolize her. She is my hero and I have told her as much. She has aches and pains, cramps and arthritis, but she never complains, never. It’s truly amazing, as is she. She goes dancing and bakes pies, she paints and reads, sews, and feeds wildlife off her back deck. If you dare her (and I have) to come to a restaurant in her robe, she will (and she has). Continue reading “Collections: A Family Anecdote”