We listen-plain and simple

For my upcoming summer vacation, my family and I are going back to my hometown to visit some family and see some sights.  In planning the trip, I’m reminded of when I started my career there over 20 years ago.  A career that has taken me from New York to California, and ultimately Michigan.  A whole lot has changed in my life over the span of my career, and a lot has changed about the Collection Industry as well.

It still astonishes me that we were able to be efficient at our jobs back then without the internet.  In fact, I remember a time when the office had only one computer, and that was a big deal!  Technology aside, I think the greatest changes have come from our industry’s willingness to adapt with the times.  The collection industry had evolved into being more consumer-focused, and it has only made it a better profession. Continue reading “We listen-plain and simple”

Balancing two families

By Ardi:

I started working for American Profit Recovery just over three years ago. My previous job was also at a call center (not collections).The hours were long, late nights and weekends. I left that job so I could have more time to spend with my newly formed family. I must say I didn’t know what to expect here at this collection agency and never even considered working as a Debt Collector either.What is it like working for a collection agency

I didn’t know much about the position but it seemed like it would be a good fit for me based on the job description. Three years later I can say I made the right choice. I feel I am in control of my own destiny here and the flexibility for my work and life events is great due largely to the fact I control my own schedule and American Profit Recovery understands what family means.

When I started I only had one person to worry about but as time went on, as many say “life happens.”  Now my wife is about to give birth to my second son and with that comes more appointments and planning requiring a good balance between work and family duties. Working at American Profit Recovery allows me to be able to take care of my family needs , being able to work around my appointments and life events with the flexible schedule I am able to work.

This is one of the many reasons I enjoy working here and feel I have two families now in which I can say I am happy being able to make my time available for both of them.

Want to learn more about a career at American Profit Recovery? Check out our career page!

We won another award. Why should you care?

We have once again earned a spot on the Best Places to Work in Collections list. We have now been on this list for over a decade, 12 years to be exact, and we are very proud to have this as one of our main goals as a company. Creating a place where people want to come to work and contribute is a goal that any business should have in their sights. And it is one goal that we believe is paramount to building a thriving organization. When we founded American Profit Recovery, it was one of the things that we felt needed to happen to create a sustainable business.

But what does this mean for you the client, the potential client and even the person struggling with debt that we ultimately call on? Continue reading “We won another award. Why should you care?”

It’s all fun and games when we work as a team…

By Alexander:

What if I told you that not only did my boss (Brian Liberadzki) treat his entire team of eight, at that moment, to lunch at Dave & Buster’s, but paid for all of us to play games too. Out of his own pocket! How could this be true you may ask yourself? Well let me first explain why we were treated to a fantastic day of fun at the expense of a great mentor.

It began in March of 2019. Tax time was already upon us and calls were flying in left and right. Overwhelming some inexperienced may say, mainly me. Anyway, every collector was looking forward to this time to help out consumers and clients the same. Team Liberadzki was on a roll, I mean straight up just chugging along. About midway through the month Brian looks at our total Net collections as a team and sees we are close to breaking his teams’ previous record of monthly Net collections.

We crushed our previous goals, so the captain of the team decided to treat us all for are hard work we have put in to not only help clients receive past due payments, but to help consumers get caught up in their obligations. That leads us to the trip. Continue reading “It’s all fun and games when we work as a team…”

Funding educational opportunities with fun…

Our team seems to be always getting involved in something greater than themselves and this April was no different. Our crew has raised money for many causes including breast cancer research, Special Olympics and other noteworthy missions over the years.

This past month, they once again took on the ACA Collectors Challenge and raised close to $1,500 for this program. Our team has been raising money and having fun each April and they know their efforts are going to help many in the collection industry.

In the past decade, we have raised over $18,000 to help fund educational opportunities.

The ACA Collectors Challenge raises funds for the ACA International Education Foundation. And those funds ultimately go towards funding the Loomer-Mortensn Scholarship program that helps to fund higher education opportunities for those working the collection industry and their family members, including some of our own over the years. Continue reading “Funding educational opportunities with fun…”

This career is different

By Derek:

A few weeks ago I celebrated my one year anniversary working at American Profit Recovery, so I thought I’d take a moment to reflect on what I’ve experienced thus far during my tenure with the company as a collector. I should start by stating, that working here for the past 12 months, has sincerely been a pleasure. I’ve held various positions in the past, as I’m sure everyone else has as well, that made getting out of bed in the morning a constant struggle because I dreaded the work that awaited me once I arrived at the office. It’s extremely refreshing to say I have not had one of those mornings while working for this collection agency.

To be honest, I wasn’t exactly sure what to expect when I initially accepted the offer to work here. I knew I would be calling people all day long, the office looked nice and the people there seemed friendly, so I thought I’d give it a shot. I had experience with over the phone sales positions in the past, so I was used to making a large volume of calls on a daily basis, but I never enjoyed those roles. No matter how successful I was in those positions, I always went home at the end of the day feeling like I just spent eight hours bothering people and I was hoping this gig would be different. Continue reading “This career is different”

How to show appreciation to your employees

By Aubreigh

One thing that sets American Profit Recovery apart from many companies is the management’s way of going above and beyond to show their appreciation for their employees. Some examples of this are APR’s annual Employee Week, the holiday party, and my personal favorite, the end of the year call. This is when all APR employees get together in the big conference room, eat pizza, and recap the highlights of the year. Every department is honored as we go over collection and sales statistics and address the important roles that our support and IT teams play in the grand scheme of things.

In this meeting, awards are handed out for various categories, like Most Improved Collector, Rookie of the Year, and of course, the Corporate Citizen Award, an award that every employee is eligible to receive. Prizes are also given to employees who submit Bright Ideas to make the company even better, as well as those who take the time to recognize the good behavior of others through APR’s Caught in Action program. Continue reading “How to show appreciation to your employees”

Braving the cold weather and water for a great reason

By Curtis:

On February 23rd a team of American Profit Recovery team members braved the freezing weather to participate in a cause we all believe in at an event we’ve loved for years. The 2019 Polar Plunge to help raise money for Special Olympics Michigan. It was my second time jumping and I have to say, it’s one of my favorite ways to raise money for anything. Our kind hosts at Fork & Pint put forth a great effort assisting with the event, and thousands of dollars are raised each year. Having known a good handful of Special Olympics athletes over the years I can say it’s a great pleasure to assist in find them some donations. Special Olympics Michigan Polar Plunge

A couple of people on our team this year were jumping for the first time, and I was asked by them as well as outside friends what it’s like to jump into icy waters and how in the world do you make that jump. Honestly, once you’re standing on the edge, it’s not that hard to jump, and once you’re in that water, it’s pretty hard to think of anything besides just how unbelievably cold it is.

However, once you’re hoisting yourself from that water, cold to the bone and carrying the weight of whatever waterlogged costume you may be wearing, you hear the cheers of the crowd and remember why you are doing it. There is a definite feeling of accomplishment and you can’t help but to think of all the volunteers and athletes you’re doing this for. If they are willing to work as hard as they are, then surely you can handle some icy water.

To anyone thinking of participating in the future, I highly recommend it. Sure, the water is cold, but it is worth every second in that water to support the amazing athletes and the organization that they work with.

It’s the most wonderful time of the year

I do love this time of year, as it seems everyone has a little more pep in their step and a smile on their face coming into the Holidays.  It is a time of giving and a time to be thankful for our families and friends.  Many people get to see loved ones that they may not have seen in a long time.

It is also a time to reflect on the, soon to be, year gone by.  It is a great time to see what you accomplished this year and to also plan for a great year to come!  As I reflect on the year gone by here at APR, I can’t help but smile and be grateful. Continue reading “It’s the most wonderful time of the year”

What Is It Like Working for American Profit Recovery?

By Angie;

Often times when you think of collections and what debt collectors might be like I’m sure there’s a negative image in your mind right from the beginning. I am happy to say the reality is much different, especially those of us who work for American Profit Recovery. This agency has built an amazing foundation displaying what it means to work with “family” all while staying professional. What I mean by that is, from the moment you call our office you’re likely to hear “It’s a beautiful day at American Profit Recovery” or to see a smile as you walk into the office.  Everyone knows you on a personal level and the culture couldn’t be more inviting. Everything from football talk, casual days, to cracking jokes during company calls, makes all the difference when you sit back and look at the big picture. Continue reading “What Is It Like Working for American Profit Recovery?”