Team APR Archives - American Profit Recovery

Why are we one of the best places to work in the collection industry?

It’s no surprise to the team here but we have once again earned the distinction of being one of the best places to work in collections. Since 2008, we have continued to earn this recognition through an effort spearheaded by Best Companies Group.

Sure we offer a competitive salary, a great benefits package and other perks, but there’s one thing that truly makes American Profit Recovery a great place to work.

It’s called culture.

We have successfully built a culture here where people can not only build a career, but contribute to the direction of this collection agency. And we constantly recognize our employees as a true part of this organization. […]

David Greenwood2023-01-30T16:08:36-05:00January 30th, 2023|Categories: Team APR|

Keeping the lines of communication as open as possible when collecting debt

By Brian L.

The saying goes, “actions speak louder than words” when it comes to showing who you are or what you are capable of accomplishing. In the debt collection industry, words are what speak louder than actions. Your choice of words will determine what actions follow.

With conversations being made over the phone, the opportunity is there to build a relationship with a consumer so that both parties can come to an understanding, reaching a resolution that may have been a long time in the making. […]

David Greenwood2023-01-15T12:21:18-05:00January 5th, 2023|Categories: Advice for Businesses, Team APR|

What happens when debt collectors are nice to consumers?

Consumers and the business community should be comforted knowing there has been a consistent industry-wide effort in collections to humanize the process. More and more collection agencies understand the value and critical nature of tactful and respectful communications with consumers.

Why is this important for the public to understand?

Any business transaction should be conducted by interested parties that can come together. The process of debt collections should be no different.

So what happens when consumers are treated with the dignity and respect they deserve? […]

David Greenwood2022-12-29T15:52:15-05:00December 29th, 2022|Categories: Advice for Businesses, Advice for Consumers, Team APR|

Celebrating the holidays American Profit Recovery style

The team here at American Profit Recovery always takes time to ring in the holiday season. Working in the debt collection industry is fast-paced, and sometimes challenging and it is important for this organization to ensure the entire team gets a chance to experience everything this season has to offer.

It has been a long tradition here to have many opportunities to celebrate the holidays. It is important as an organization to have this as part of our culture and values.

Over the past month, the team has celebrated this season and a year’s worth of individual and team accomplishments. […]

David Greenwood2022-12-21T10:02:18-05:00December 21st, 2022|Categories: Advice for Businesses, Team APR|

Breaking Barriers in Debt Collections

By Angela:

The perception of debt collections has changed dramatically in recent years. For many years the public had an image of collection agencies that just focused on collecting money. At one point or another, before I got into this industry, I had those types of feelings too.

What I’ve learned in my experience is now the furthest from these scenarios. I work alongside people every day who are compassionate, smile and are often times laughing with consumers. […]

David Greenwood2022-11-30T10:48:49-05:00November 30th, 2022|Categories: Advice for Consumers, Small Business Collections, Team APR|

Why is this collection agency so focused on consumer compliments?

Over the past couple of years, you may have noticed that our team has paid particular attention to tracking the compliments and kind words that consumers give our debt collectors. While many types of businesses only track numbers, we pay attention to what people are saying.

Keeping track of the compliments that consumers have provided our debt collection team and others here on the staff has provided tremendous value and how we operate as a collection agency. Of course, we track the success of our debt collection efforts but what is equally important is the manner we communicate and the collaboration we can ultimately foster with a consumer.

There are several reasons why part of our collection […]

David Greenwood2022-10-11T09:03:36-04:00October 11th, 2022|Categories: Advice for Businesses, Small Business Collections, Team APR|

Professional development is a cornerstone here

By Sabrine:

Employees may not be comfortable asking questions or asking for advice from their peers because of the environment they are working in. Luckily here at American Profit Recovery, it’s unlikely to be the case because we provide professional development opportunities on a consistent basis. Once a week, we hold a meeting called “Best Practices,” hosted by our top debt collection professionals, work team leads, and management.

In these meetings we go over topics that collectors could be struggling with, advice from the top collectors themselves, as well as fun meetings with games and activities. These meetings have helped me to become the collector I am today. They have taught me how to handle different […]

David Greenwood2022-09-28T08:10:04-04:00September 16th, 2022|Categories: Team APR|

The Many Hats of a Collections Specialist

By Delaney:

One thing I did not consider when applying as a Collections Specialist is just how many ‘hats’ I’d come to wear in this role.

We work with a variety of clients – dental offices, lawncare services, banks, veterinarians, restoration companies, and medical laboratories – just to name a few. The longer I have been with American Profit Recovery, the more I have grown familiar with the assortment of different industries that we recover funds for. I have learned general practices and billing procedures for these varying industries, which allows me to better understand and help their customers. […]

David Greenwood2022-09-08T08:31:37-04:00September 8th, 2022|Categories: Advice for Businesses, Small Business Collections, Team APR|

A much-needed employee appreciation week

Recently we held our annual employee week and it was a long time coming! It was so refreshing to have our team together again and kick back, relax and have some much-needed fun and games.

This has been an annual event for many years at American Profit Recovery but it’s no surprise that we were unable to pull it off for the past two years because of COVID-19. But we are back and it was as energetic as it has ever been getting everybody together to celebrate each other.

We fully recognize that every organization that operates in an office environment had to make incredible adjustments when it came to how and where team members work. But […]

David Greenwood2022-06-16T09:27:22-04:00June 16th, 2022|Categories: Team APR|

I can’t believe I’m in collections

Every now and then we will hear this when talking to a consumer and it always reminds me just how important of a role a debt collector plays in the economy. While the person owing the debt may not understand, we have to walk a very thin line at times. This means understanding why the consumer was actually sent to collections. What is our client and many other businesses experiencing across the country that brought us to this point? […]

David Greenwood2022-10-18T08:15:34-04:00June 9th, 2022|Categories: Small Business Collections, Team APR|

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