dgreenwood

About David Greenwood

This author has not yet filled in any details.
So far David Greenwood has created 2 blog entries.

Our Debt Collectors Get Compliments From Consumers

“You were very nice…You’re definitely nice to work with.  You definitely made the experience that much better.  Thank you.”

“Thank you very very much, you’ve been a huge help.”

“You don’t sound like a debt collector, you are too nice”

You read the title of this article correctly. Our collectors get complimented by the consumers they are calling on each and every day. Our collectors as we are sure you know, are calling people because they have not paid a bill on time, or paid it at all. And by the end of that call, many of them are thanking our staff for helping them get out of a tough situation. Not really what you’ve been […]

2020-07-06T09:41:30-04:00July 6th, 2020|Categories: Advice for Businesses, Team APR|

Why Diplomacy Works in Debt Collections

We are often asked by our new clients about the strategy we will employ to help them get paid and collect the money that is owed to them. Let’s face it, we are not the only collection agency out there so many businesses searching for a company to help with debt collections will want to understand how we might approach their customers differently to create some type of resolution.

The four founders of our company knew one thing was true. Demanding money from consumers with no regard for their situation was never going to produce any worthwhile results. In fact, they knew it would eventually backfire. It can go wrong in several ways. First, it can […]

2020-06-23T08:40:15-04:00June 23rd, 2020|Categories: Advice for Businesses, Collection|Tags: , |