Starting a Job in a New Industry

By Porsha: 

I started working at American Profit Recovery about five months ago and it is the best job that I have ever had. I have customer service experience from working at fast food restaurants and being a waitress but being a customer service rep for a collection agency is different; a good kind of different.

I was nervous at first for I knew nothing about a collection agency or the laws that they are regulated by. I hate messing up a on a job and want to always strive to do my best and I thought I would fail, but here I am and I was definitely wrong.working at a collection agency

This company is more than a workplace for me and the people are more than co-workers. They treat me like family! The people here never hesitate to answer any of my questions. It is astonishing how everyone will go out of their way to teach me and guide me to having a successful career here at APR.

And the management is awesome! You don’t find many workplaces where the management is so hands on and get their hands dirty with the work involved.

Last but not least, I am grateful for the customer service team. They have held my hand every step of the way. Working with them, my confidence has skyrocketed, and I come to work every day ready to problem solve and help the clients who use our services. Not only are they the best workers ever but they are my family!

Employee Week Creates a Bond

By Angela:

Employee week is a great time of year for all involved. This was my third year and every year it has gotten better.  It encourages employees to participate in bonding activities that push our competitiveness to a new level.  This year I had the pleasure of being a team captain and got to work more closely with my fellow collectors.Best places to work in Michigan

We all worked towards one goal during the week as we were divided into different teams trying to win the big prizes. Despite this week being competitive, everyone stays professional and remembers we are all for the same reason, to help our clients and their consumers.

I also enjoy learning more about my coworkers with our daily quizzes, embarrassing/competitive activities but more importantly being shown what it means to work for a company who truly cares about you.  I look forward to the owner’s breakfast every year where we have everything from Chocolate pancakes to made to order omelets.  2018 was another great year, and I look forward to all the years to come.

Number One Call Center in the Industry-Where Do We Go From Here?

We did it! We earned the number one spot on the 2018 Best Call Centers to Work For. We always knew American Profit Recovery was the best collection agency to start and build a career in the credit and collections industry, and now we have proof. We are clearly one of the best places to work in this industry and I might add, anywhere.

And before you move on and say to yourself, “big deal, they won another award” take a moment to listen why this is an important event.Best collection agencies to work for

There are a number of industries that over time, have a long history of receiving negative press coverage, have an unattractive perception from the public and have thought to be an undesirable place to work. The collection industry has long suffered all of these. While we will not deny the existence of those in our industry that don’t take these issues seriously, we have, from day one, made sure that the way we treat others takes precedence over everything else. That includes consumers and our staff. Continue reading “Number One Call Center in the Industry-Where Do We Go From Here?”

A Great Partnership with Real Green Systems

By Sarah:

This year was my first year attending the Real Green User’s Conference. Also called Solutions 2017. I have been working in the customer service department at American Profit Recovery since March 2013. I have really gotten to know quite a bit about Real Green and their software Service Assistance over these past few years. I have learned a lot about the ins and outs of the accounting portion of the software and also gotten the ability to train new clients that utilize the software. It gives me great pride in being able to show clients the integration that American Profit Recovery has with Service Assistance and how user friendly it really is. It makes our clients’ jobs easier on a day to day basis.Real Green Systems and American Profit Recovery

When attending Solutions 2017 down in Orlando, FL it was a brand new experience for me and really made me appreciate the relationship our two companies have created. I got the chance to meet some clients that I talk to on a regular basis which was awesome putting a face to name. It really does make our relationship more personal. Also, it was really great to hear, how much our clients really appreciate the work we do for them. This all would not be possible if it wasn’t for what Real Green and American Profit Recovery has created. It truly is a one of kind experience.

My Real Green Conference Experience

By Kaylee:

In my three years here with American Profit Recovery, I have talked to many different clients and heard many different voices. It’s been a joy to talk to clients and to learn more about them and their company, but you don’t really feel like you know someone until you meet them in person. I had the pleasure of being able to go down to Orlando, Florida and spend time at this year’s Real Green Conference. Real Green is a software service that many of our lawn care clients use to manage their accounts and seamlessly turn them over to us for collections. With this being my first time there this was a brand new experience, and I loved it. We were able to meet a bunch of our clients face to face and to get to know them a little better. What was great was being able to put a face to that voice, and to create a better connection.Rela Green and American Profit Recovery

It was also great seeing our connection with Real Green along with all their clients. You can tell when you’re there it feels like a family vibe, most everyone seemed to know each other. We work with many of our lawn care clients daily that use the Real Green system to send accounts to us, and it was awesome to see how Real Green also trains and works with them.  By being there you can tell that Real Green really tries to cater to their client’s needs by making sure they understand the ins and outs of the newest software systems. As a customer service representative at American Profit Recovery, I also service our clients by helping them fully understand our services and how they will best benefit them.  Hopefully someday I will have the opportunity to have an experience like this with other industries we service.

Proud to work here? You bet…

We’ve just been notified that we have once again been named one of the best places to work in the collection industry. This marks eight years in a row on this list. We’ve only been in business 11 years so I think that’s saying a lot. It’s a program created by industry publication insideARM.com and The Best Companies Group.2015-bptw-winners-wreath-2000x1600

I’m one of four partners and there were several things we knew right from the start that we wanted to incorporate into this collection agency when we founded it. One main goal was to create a workplace that employees could thrive in, build a career, have fun and make a decent living while being proud of what they do. We also knew that by providing great customer service and giving our team the tools and technology to do so, it would make both customers and employees happy. Continue reading “Proud to work here? You bet…”

Customer Service … In Person!

I recently had the privilege of leaving the office for part of the day to join a few of my coworkers at the New England Grows Trade Show.  Working in the Customer Service department, we are able to build relationships with clients over the phone, but it isn’t that often that we are able to get out and meet clients and potential clients face to face, so when I was offered the opportunity I jumped at it.  After the day ended I was really happy that I was able to go and wanted to share a few things about that day. Continue reading “Customer Service … In Person!”

Happy Anniversary APR !

It is amazing to think that we started this company 10 years ago.  On one hand, it seems like yesterday and on the other, it seems like a lot longer than that!  I distinctly remember the day we first walked into an empty office space having just left our jobs.  The day was September 13th, 2004…..

I remember because it was my wife’s birthday that day and I got to tell her that her husband is now unemployed and starting a brand new business from scratch.  Happy birthday, honey… we have no income !!    She knew, as did I, that there was no doubt that we would do great things with this company.  It was exciting and scary at the same time.  The reasons I knew we would be successful are as follows:

1)      Great partners!  We all had a level of success in our previous positions and knew what it takes to get there.  We all had a commitment that, in my opinion, was unparalleled.  We also had the principles that this company has held closely ever since.

2)      Three principles that we would instill and preach for as long as this company shall live!  Work Ethic, Positive attitude and Integrity !!

3)      Do the right things!  For our employees, for our clients, with our vendors and in the community.  You have heard it before….. do the right thing even when no-one is looking.  We have constantly looked for ways to improve our company for everyone.   And, we constantly look for ways to give back.  You can read numerous blogs on how our employees have generously donated their time, energy and money to help those in need.

4)      Hire the right people.  And we have!  We give all the credit to the hard-working, dedicated, and quality people that we have on our team.  This company has come so far because of the efforts of our employees.  We try, but don’t know if we can ever thank them enough for sharing our vision and passion in what we do.

I know I could come up with more, but these are some of the main reasons we have become a great company!  I am anxious and excited to see how far we can go together in the next 10 years.  We thank all of our clients for putting their faith and trust in us and the service we provide.  We love helping them in their business!

Happy Anniversary APR…. cheers !

What can you learn at a conference? A lot!

I took time out to attend the Kentucky Bankers Association annual convention at the French Lick Resort in French Lick, IN.  What a great group of people!  There has been some great material covered and it is good to hear the concerns that are going on within the industry.  Here are some brief overviews of what I heard at the event:

The Economy:  Getting better…… nice!  Still not there yet, but the trends are definitely starting to look up and people are starting to buy again.  Houses, cars, etc.

Mergers and acquisitions:  We got a nice overview of the happenings going on and the mergers and acquisitions will continue….. some good, some not so much.  Let’s hope we do not lose the all important local community banks to the large national giants.

Legislation:  This is always a hot topic and the banks are constantly under fire with new laws and regulations.  To add to this conversation was the subject of compliance.  This is a VERY hot topic and was discussed thoroughly with some good Q & A.  Compliance officers seem to be increasingly more difficult to come by and costing more and more, but the liability to the banks is also continuing to increase.  As well as the liability to the board members.  We, as a 3rd party collection agency for banks, understand this all too well. The general consensus is that the CFPB needs to also consider the liability and responsibility of the consumers that are out there not paying rightful bills.  Let’s just not help people get out of paying their rightful obligations and keep in mind all of the good businesses out there that provide incredible goods and services and deserve to be paid for them.

Golf:  If you can call it that?!?!?!  We had a great team of awesome folks.  My shout out to George and Donna Wise, and Thurmann Senn.  We had a great time and they were great people.  Donna (Coach) has coached college girls basketball for over 30 years and is in the AAIA Hall of Fame!  Awesome stuff.  We may not have been the best on the course, but that is not at all what it was all about.  Great to meet you three and I really enjoyed our time together on Sunday!

Networking:  This is the best part of any convention.  I have the privilege to attend a number of these events and the best part for me is meeting some truly wonderful people.  The members and vendors that are involved in this association are great people.  I thank all of you for your conversations and the stories that you share and allowing me to get to know you a bit.  I look forward to talking with you in the future and I am looking forward to helping many of you in your banks!  Also, this is a great opportunity to see some of our clients.  I appreciate you stopping by and saying “hi” and the feedback about our service.  It is nice to hear that we are having a positive impact in your banks and very nice to hear how well our staff is taking care of you.  From answering the phone to our customer service team, the positive comments were much appreciated.

All in all, this was a great event and I am glad I had the opportunity to be here and share in the convention.  I look forward to many more in the years to come and we appreciate our relationship with the Kentucky Bankers Association as an endorsed vendor!

 

Celebrating the ACA’s 75th Anniversary in Chicago

I was honored to help represent American Profit Recovery at last week’s ACA Convention & Expo. The ACA is an international association comprised of leaders of Credit and Collection professionals. This year was the association’s 75th anniversary celebration and it was held in Chicago. It was terrific to be able to take in the wonderful sights and sounds of Chicago shoulder to shoulder with industry leaders.

The days were spent attending several top notch educational seminars from world class speakers. The diverse group of speakers ranged from Harley Davidson CEO speaking about building his company’s reputation to top political consultant Karl Rove commenting on how the collection industry contributes positively to the overall economy of the country. Also, several motivational speakers gave some wonderful and entertaining presentations on developing and maintaining positive attitudes at home and at work. Some of the other speakers included leading attorneys who spoke about current litigation trends in the industry and suggestions on how to be compliant with regulators including the CFBP and FCC. What I took away from these seminars was the comforting feeling that APR is ahead of the curve when it comes to handling collections professionally and ethically.

After the daily seminars concluded the celebration was moved into the expo hall with many industry vendors sharing information on their products and services. I realized during the expo that APR already utilizes the most cutting edge technology to keep costs down for our clients and help us be as efficient as we possibly can to get the debt resolved.

Some of my favorite moments of the week were spent listening to stories from years past and realizing how far American Profit Recovery has come as an agency and how great this industry is as a whole. I was delighted to have the opportunity to attend such a great event and the experience I had strengthens my feelings on the career path I chose with American Profit Recovery.