In my three years here with American Profit Recovery, I have talked to many different clients and heard many different voices. It’s been a joy to talk to clients and to learn more about them and their company, but you don’t really feel like you know someone until you meet them in person. I had the pleasure of being able to go down to Orlando, Florida and spend time at this year’s Real Green Conference. Real Green is a software service that many of our lawn care clients use to manage their accounts and seamlessly turn them over to us for collections. With this being my first time there this was a brand new experience, and I loved it. We were able to meet a bunch of our clients face to face and to get to know them a little better. What was great was being able to put a face to that voice, and to create a better connection.
It was also great seeing our connection with Real Green along with all their clients. You can tell when you’re there it feels like a family vibe, most everyone seemed to know each other. We work with many of our lawn care clients daily that use the Real Green system to send accounts to us, and it was awesome to see how Real Green also trains and works with them. By being there you can tell that Real Green really tries to cater to their client’s needs by making sure they understand the ins and outs of the newest software systems. As a customer service representative at American Profit Recovery, I also service our clients by helping them fully understand our services and how they will best benefit them. Hopefully someday I will have the opportunity to have an experience like this with other industries we service.