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Small Business Collections

Breaking Barriers in Debt Collections

By Angela:

The perception of debt collections has changed dramatically in recent years. For many years the public had an image of collection agencies that just focused on collecting money. At one point or another, before I got into this industry, I had those types of feelings too.

What I’ve learned in my experience is now the furthest from these scenarios. I work alongside people every day who are compassionate, smile and are often times laughing with consumers. […]

2022-11-30T10:48:49-05:00November 30th, 2022|Categories: Advice for Consumers, Small Business Collections, Team APR|

Tips for placing accounts in collections during the holidays

As the end of the year approaches, a question that many creditors grapple with is, Should I assign slow-pay/delinquent customers to collections around the holidays?”  The answer to that question should be a resounding “Yes.”

There are many reasons why it benefits a business, as well as its customers, to have past-due accounts placed in collections during the holiday season.

As with any time of year, the longer a business waits to assign any slow-pay/delinquent accounts to collections, the less likely those accounts will ultimately get paid.  The consumer will place a lower priority on resolving the debt the longer it stays past due without any contact other than a monthly “Balance Forward” notice.  Consumers may even […]

2022-10-20T07:56:48-04:00October 20th, 2022|Categories: Advice for Businesses, Small Business Collections|

4 ways to fix problems with small business cash flow

Our economy is changing rapidly and there has never been a better time for your business to do a health check. Everything seems to be rising for those running a small business.

You’re battling rising costs of inventory, an increase in payroll costs, what you pay for transportation such as our lawn care clients and of course rising interest rates. Those interest rates not only affect you as a business but are ultimately causing your customers to rethink their finances.

Many experts have indicated that these economic conditions could last for some time. Before it gets too late and you find yourself in a troubling situation where hard decisions need to be made, it is a smart […]

2022-10-11T08:42:20-04:00October 13th, 2022|Categories: Advice for Businesses, Small Business Collections|

Why is this collection agency so focused on consumer compliments?

Over the past couple of years, you may have noticed that our team has paid particular attention to tracking the compliments and kind words that consumers give our debt collectors. While many types of businesses only track numbers, we pay attention to what people are saying.

Keeping track of the compliments that consumers have provided our debt collection team and others here on the staff has provided tremendous value and how we operate as a collection agency. Of course, we track the success of our debt collection efforts but what is equally important is the manner we communicate and the collaboration we can ultimately foster with a consumer.

There are several reasons why part of our collection […]

2022-10-11T09:03:36-04:00October 11th, 2022|Categories: Advice for Businesses, Small Business Collections, Team APR|

I don’t think my business can afford to use a collection agency-Now what?

Hold on… not so fast!

Before your business decides it’s not a good idea to use a collection agency or you simply cannot afford it, we have a few pieces of advice you should consider before shutting the door on getting third-party help. There is much more to consider before you decide not to use a collection agency to improve your cash flow.

If you have customers that continue to pay late, customers that don’t pay at all or both, check out our reasons to seriously consider getting help from a reputable collection agency. […]

2022-09-15T07:46:45-04:00September 14th, 2022|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

The Many Hats of a Collections Specialist

By Delaney:

One thing I did not consider when applying as a Collections Specialist is just how many ‘hats’ I’d come to wear in this role.

We work with a variety of clients – dental offices, lawncare services, banks, veterinarians, restoration companies, and medical laboratories – just to name a few. The longer I have been with American Profit Recovery, the more I have grown familiar with the assortment of different industries that we recover funds for. I have learned general practices and billing procedures for these varying industries, which allows me to better understand and help their customers. […]

2022-09-08T08:31:37-04:00September 8th, 2022|Categories: Advice for Businesses, Small Business Collections, Team APR|

Do not put off hiring a collection agency this year

Our economy is changing, and you need to be ready!

If your business has thought about hiring a collection agency to improve cash flow, but has never made a firm decision, you’ll want to listen up. Economic conditions are changing rapidly, and your ability to weather the shifting conditions could rely on just a few basic principles and techniques in your business. If you don’t get ahead of the moving economic landscape that is taking shape in our country, you will look back and wish you decided much sooner.

As the economy continues to change, here are several issues your organization needs to consider to stay healthy and maintain positive cashflow. […]

I can’t believe I’m in collections

Every now and then we will hear this when talking to a consumer and it always reminds me just how important of a role a debt collector plays in the economy. While the person owing the debt may not understand, we have to walk a very thin line at times.  This means understanding why the consumer was actually sent to collections. What is our client and many other businesses experiencing across the country that brought us to this point? […]

2022-10-18T08:15:34-04:00June 9th, 2022|Categories: Small Business Collections, Team APR|

The best debt collection agencies-what do they have in common?

Choosing a third-party collection agency Is a big step for some businesses. The business needs the cash flow, and is frustrated customers are paying late or in some cases not paying at all, but need a solution. Many businesses have tried various tactics and strategies using internal resources, but there comes a time when you need to seek outside help for collections.

That company is going to be representing you whether in written form or through phone communications with your customers so it’s important that you as a business choose wisely.

If your organization is currently looking to hire a debt collection agency, there are several things the best agencies in the industry do and do well. […]

2022-07-05T10:43:35-04:00May 31st, 2022|Categories: Advice for Businesses, Small Business Collections|

Top 5 reasons your customers are not paying you on time

Did you ever wonder why your customers are not paying you on time? It’s one of the more frustrating aspects of running any size business. Customers contact your business, you provide the service that you promised and then in some cases, you’re left to chase that customer for the money they owe you.

And because you have other customers to serve, and a whole host of other obligations to run your business adequately, you and your staff now must expend time and other resources to get that customer to pay.

Your accounts receivable process is just part of running a business of any size. Customers are going to pay on time, some are going to pay late, […]

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