We always hear companies bragging about how they have the best customer service in their industry. And in recent years, what is taking shape is that the entire customer experience needs to be taken into consideration when deciding to do business with a company.
A customer experience starts from the moment they pick up the phone and inquire about your services. And it extends all the way until both customer and business have met each other’s obligations. That includes financial obligations as well.
If a customer is treated poorly during any stage of the relationship, or they feel they have not gotten the service that you promised them, that can directly affect how you get paid, when […]