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Top 5 reasons your customers are not paying you on time

Did you ever wonder why your customers are not paying you on time? It’s one of the more frustrating aspects of running any size business. Customers contact your business, you provide the service that you promised and then in some cases, you’re left to chase that customer for the money they owe you.

And because you have other customers to serve, and a whole host of other obligations to run your business adequately, you and your staff now must expend time and other resources to get that customer to pay.

Your accounts receivable process is just part of running a business of any size. Customers are going to pay on time, some are going to pay late, […]

Ask yourself these 5 questions before starting collection activity

Before sending any customer to a debt collection agency, it’s important for a business of any size to conduct its due diligence to try and resolve that matter. Having an established relationship with a reputable collection agency is an important part of your overall accounts receivable program. But it is critical for your business to understand how a customer got to the point of collection activity before implementation.

You and your staff should be able to answer the following questions before a customer is put into collections. And this is also a great guide for your business as you clean up your accounts receivable systems. […]

What our debt collection team wants you to know

We have assembled a fantastic group of professionals here and we believe we have some of the best debt collectors in the country. And it didn’t happen by accident. We have been able to put together this team for several reasons and because of this, both the businesses we serve and the consumers we speak with every day benefit from this well-trained and dedicated team.

The job of a debt collector not only requires ongoing and professional training as well as knowledge of current laws but it is also beneficial when the collector truly cares about the outcome of the current situation they are working on. And that must include making sure the consumer is set […]

2022-02-18T10:45:35-05:00February 21st, 2022|Categories: Accounts Receivables, Advice for Businesses, Team APR|

What are your plans for improving the customer experience in 2022?

There is one thing we have spent an enormous amount of time on here in American Profit Recovery and that is making sure all clients have an enjoyable and productive experience with our team. People compliment us every day when they call our front desk because they can tell the person answering the phone is smiling. You can hear it in their voice.

It doesn’t matter if you come to us for commercial debt collections or medical collections, we want to make sure that your journey with our team Is one that impresses you and resolves your cashflow challenges. Our people are committed to helping your business and they do it with a smile on their […]

2021-12-21T13:14:37-05:00December 27th, 2021|Categories: Advice for Businesses|

Debt collections in 2022-important factors to be aware of

Improving your cash flow and understanding how debt collections fit into your business should be an important part of how you operate in 2022. If you continue to struggle with customers not paying you and you feel you have an ongoing need for debt collections, you’ll want to consider how collection activity around your accounts receivable process will fit into the coming year.

This past year has seen numerous changes for businesses. From a change in customer behavior, the way we work as a result of the pandemic as well as fluid changes in regulations posed on businesses, it’s always a good idea to stay up to date on how to keep cash flow positive, […]

2021-12-21T13:04:13-05:00December 21st, 2021|Categories: Advice for Businesses, Collection Industry News|

Businesses must focus more on debt collections in 2022

It should be no secret to anyone owning or running a business. It is slowly getting more expensive to operate a profitable business and it is not getting any less costly. Costs associated with just about everything on your expense sheet have gone up during the past 12 months.

And as you’ve also seen, the pandemic caused many people to spend more money. We have seen this mostly in the form of home improvements as well as other items to make working and living at home more enjoyable. While statistics have shown that people have saved more recently, they have also been willing to purchase more.

Financial stress is a real thing, especially for those operating a […]

New website focuses on credit and debt collections for consumers

We’ve always been big advocates when it comes to educating consumers on their rights when it comes to debt collections as well as how to effectively work with a collector to take care of financial obligations. Our professional debt collectors maintain honest and open communications when they’re doing their job and they provide the resources available to make sound decisions.

The collection industry as a whole is doing its part as well. And a new website will help consumers navigate the challenges that come with paying off debt and managing it in the future.

The website is Know My Debt, and it was created by ACA International-The Association of Credit and Collection Professionals. That’s right, a […]

2021-11-29T08:50:16-05:00December 1st, 2021|Categories: Advice for Businesses, Advice for Consumers|

Small business needs you every day, not just Saturday

Many small businesses took a beating during COVID-19. At the far end of the spectrum, numerous small retail shops and restaurants closed for good and those that did survive through the pandemic suffered tremendous losses that they now need to work day and night to make up for.

And now with immense challenges in the supply chain which currently have no end in sight, small businesses are struggling once again in how they meet the demands of consumers. If you’re one of these small business owners, then we are probably not telling you anything new.

But today, we want to speak to you, the consumer.

One thing we know here is that our small business community is vibrant, […]

2021-11-29T07:51:21-05:00November 29th, 2021|Categories: Advice for Businesses, Advice for Consumers|

5 ways to build cash flow by end of year

Improving cash flow should be a year-round process for your organization. Looking at the backbone of your business should not happen once a year. It should always be a top priority when running a business of any size.

That being said, when we get towards the end of the year, it does provide a business with an opportunity to take a deeper look at the health of the business and ways to improve cash flow before the start of a new year. If your business does have any challenges with cash flow, you’ll want to correct those before you start off the new year.

You don’t want to start next year off in a negative cash flow […]

2021-10-29T08:33:54-04:00November 1st, 2021|Categories: Accounts Receivables, Advice for Businesses|

Simple ways the customer experience improves cash flow

We always hear companies bragging about how they have the best customer service in their industry. And in recent years, what is taking shape is that the entire customer experience needs to be taken into consideration when deciding to do business with a company.

A customer experience starts from the moment they pick up the phone and inquire about your services. And it extends all the way until both customer and business have met each other’s obligations. That includes financial obligations as well.

If a customer is treated poorly during any stage of the relationship, or they feel they have not gotten the service that you promised them, that can directly affect how you get paid, when […]

2021-08-25T09:49:21-04:00August 27th, 2021|Categories: Advice for Businesses|
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