Advice for Businesses

Our Debt Collectors Get Compliments From Consumers

“You were very nice…You’re definitely nice to work with.  You definitely made the experience that much better.  Thank you.”

“Thank you very very much, you’ve been a huge help.”

“You don’t sound like a debt collector, you are too nice”

You read the title of this article correctly. Our collectors get complimented by the consumers they are calling on each and every day. Our collectors as we are sure you know, are calling people because they have not paid a bill on time, or paid it at all. And by the end of that call, many of them are thanking our staff for helping them get out of a tough situation. Not really what you’ve been […]

2020-07-06T09:41:30-04:00July 6th, 2020|Categories: Advice for Businesses, Team APR|

Why Diplomacy Works in Debt Collections

We are often asked by our new clients about the strategy we will employ to help them get paid and collect the money that is owed to them. Let’s face it, we are not the only collection agency out there so many businesses searching for a company to help with debt collections will want to understand how we might approach their customers differently to create some type of resolution.

The four founders of our company knew one thing was true. Demanding money from consumers with no regard for their situation was never going to produce any worthwhile results. In fact, they knew it would eventually backfire. It can go wrong in several ways. First, it can […]

2020-06-23T08:40:15-04:00June 23rd, 2020|Categories: Advice for Businesses, Collection|Tags: , |

The case for continued communication with consumers

As with any major crisis, some industries get crushed and some do well. Depending on what you consult on, manufacture or supply will somewhat dictate how your industry will weather any crisis. As we have seen with the COVID-19 crisis, many businesses have been designated essential and many have had to shut their doors which has created a crisis of its own for many across the country. For many industries, this has caused damage to their operation that will take a long time to overcome.

Take a lawncare company for example. Many had already been working hard to fire up operations for the season. Conducting spring cleanups and getting yards ready for a long enjoyable season. […]

2020-06-18T16:31:27-04:00May 25th, 2020|Categories: Advice for Businesses, Collection|

Your cash flow is essential right now

By Peggy:

It goes without saying that life has changed dramatically in the past five months.  COVID19 has evolved from “that outbreak overseas” to a health crisis here in U.S.  We’ve seen the progression of social distancing, school closings and state-wide lockdowns.  As a result, businesses have been divided into two basic categories—essential and non-essential.

Essential businesses, like pharmacies & grocery stores, are staying open. Non-essential businesses like lawn & garden services are expected to close until further notice. It’s hard to argue with the logic.  People need to get medications, food and supplies. People don’t need green, manicured lawns. But to say a business is non-essential is misleading.  Businesses supply more than the services they offer. […]

2020-06-18T16:31:23-04:00May 13th, 2020|Categories: Advice for Businesses, Collection|

Collection Industry Commitment During the COVID-19 Crisis

Below is a letter sent to state government officials from ACA International, the Association of Credit and Collection Professionals about how collection agencies across the country are working to provide necessary support to the business community during this time and, help consumers through the COVID 19 crisis.

MEMORANDUM

TO: U.S. GOVERNORS, STATE ATTORNEYS GENERAL, STATE LEGISLATIVE LEADERS

FROM: ROGER WEISS, PRESIDENT, ACA INTERNATIONAL BOARD OF DIRECTORS

DATE: MARCH 21, 2020

SUBJECT: ARM INDUSTRY COVID-19 RESPONSE

The Association of Credit and Collection Professionals (ACA International) is comprised of 2,500 members, including credit grantors, third-party collection agencies, asset buyers, attorneys, and vendor affiliates in an industry that employs more than 230,000 employees worldwide. ACA members are front line professional debt collectors that […]

2020-03-25T12:36:43-04:00March 25th, 2020|Categories: Advice for Businesses, Advice for Consumers|

Always Honoring Our Pledge

By Angela:

As this horrible virus hit the United States many around the world have been impacted by change in their home and work life. Some individuals have found themselves laid off, and ultimately are starting to feel the stress of having bills to pay and no money coming in. This is a critical moment for our country as we all come together to pull our resources to find ways to get through these troubling times.

Life as we know it has seemed to have shaken us all as we are filled with anxiety wondering what the future holds and how our life will ever go back to normal. Countless articles about small businesses struggling and now […]

2020-03-24T09:25:21-04:00March 24th, 2020|Categories: Advice for Businesses, Team APR|

Important Message From The Leadership of American Profit Recovery

We understand you are receiving countless messages regarding the COVID-19/Coronavirus crisis but we feel it is necessary to relay to you what our commitment is to you, to consumers, and what we are keeping an eye on in the collection industry day to day.

We fully understand that beyond the health and safety of the public, the COVID-19 crisis has quickly become an economic emergency unmatched in our current memory.

Dignity and Respect Always:

First, if you know us, you understand that our philosophy has always been one of treating everyone with dignity and respect. […]

2020-06-23T08:20:14-04:00March 19th, 2020|Categories: Advice for Businesses, Advice for Consumers|

Our tips for getting paid faster

No matter the size of your organization, or the type of industry you are in, we all want to get paid for what we provide, much quicker. Getting paid on time or least faster, helps our organization in many ways but where it makes the most impact is on cash flow. Having positive cash flow allows us to do many things and gives us the comfort we need to make sound decisions without the fear of running into issues later on down the road.

Unless you are a retail operation where you get paid before the customer even leaves the store, there probably are not many types of business that get 100 percent of their customers […]

2020-02-26T15:28:37-05:00February 26th, 2020|Categories: Advice for Businesses|

Tips for making internal debt collection calls

There are some parts of running a business that many of us just don’t like to do. Depending on the size and nature of your business or industry, you and your team will have your hands in many aspects of running the day to day operations. Aside from everything else on your plate, there will be items that come up that require your attention and that fall under the category of mission critical. One of those is collecting on overdue payments to your organization.

While our professional debt collectors do enjoy their jobs, we understand that for many of you, collection calls are not something you like to do. You’d rather be doing other things to […]

2020-02-04T18:22:17-05:00February 4th, 2020|Categories: Advice for Businesses, Collection|

How is the debt collection industry better today?

All of the founders of American Profit Recovery have spent decades working in leadership roles at nationwide collection agencies, so we’ve seen quite a bit. All of us have at least 25-plus years working in this field and we have seen the progress that any evolving industry has seen in that period of time.

There has no doubt been tremendous development and innovation in this industry and we feel it’s all been for the good of both the businesses that hire collection agencies and the consumers that we contact.

As an industry that has always been misunderstood by many and scrutinized more than others, it’s always important to share the positive movement that takes place on a […]

2020-04-13T09:44:18-04:00January 16th, 2020|Categories: Advice for Businesses, What APR is up to|