You do what for work?

By Angela:

Often times I find myself in a position where someone is asking me what I do for a living and the reactions I get are pretty crazy. When I tell them I work for a collection agency, they either think I’m just a bad person, or they begin to understand, and are generally interested.

I recently went to a salon and they asked me what I did for a living and after telling them, the woman says, “Oh that’s got to suck”.  I love hearing this, because then I can take a few minutes to explain why it doesn’t and why what we do is important to the economy. It turns out the lady I spoke to was the business owner of the salon, and after I explained the benefits our industry has to businesses like hers, she then was very interested as her husband also owns his own business.

I think it’s common that most people assume debt collectors are just here every day to be mean to people, and trust me when I say that is FAR from the truth. We are everyday people who have at some point or another, likely gone through the same thing. We are nice people who care about our clients and their customers and stand by a collector’s pledge which everyone here takes to ensure we all treat people with respect.

While some may view what we do as a negative, the reality is much different, we help are here to help our clients, while maintaining good customer service so they can hopefully continue business with their consumers.

What we do isn’t a shameful profession but in fact a necessary one. Small business owner’s everyday are struggling and the collection industry plays a huge role in putting money back into their pockets and the economy.

Where Can I Find Unclaimed Money?

We bet if you turn your mattress over, clean out your car and check the laundry, you’ll be sure to find at least a few dollars. That’s a good start. And guess what, there are even more places that you can find lost and unclaimed money for both personal and business. And it might be more than just spare change.

Each year, there is an estimated $58 billion in unclaimed money in the United States. And there’s got to be a few bucks for you lying around somewhere.

For both individuals and families, there are countless sources of unclaimed money out there just waiting to be spoken for and if you do a little bit of homework and research, you may just find a piece of that pie.

Here we list the more common places to look as well as why a small business should also keep their eyes open for unclaimed money. Continue reading “Where Can I Find Unclaimed Money?”

Eat something that frightens you

By Mike Hiller:

I’m a foodie so when I hear ‘Eat something that frightens you,’ the words get committed to my long-term memory bank. Must have happened across this advice from the radio or I read it in a paperback book maybe. Can’t say that public speaking, or confined spaces, heights, or things that go bump in the night, or even spiders scare me all that much. Killed plenty of creepy crawlies in the name of machismo; let a few go in the name of feminism too. You’ve seen tarantulas for sale at exotic stores as pets. Many of their various species are in fact quite docile. Continue reading “Eat something that frightens you”


Up 50% since 2015, nearly 52 percent of the world’s population (3.8 billion individuals) are now online. That’s great progress and opens up a whole host of opportunities for everyone online to experience the many benefits of being online.

But as you well know, there are still many security issues that go along with using the internet. We have in this country gotten used to online banking and shopping, and some even post things to social media that can give hackers an edge. And many of us don’t even know it. That along with passwords that should not be passwords, and we have opened ourselves up to the potential to have security issues with our data.

The United States is constantly under a barrage of attacks from foreign actors.

  • Verified 2018. Russian hackers attack US power grids.
  • Verified 2018. Iranian hackers attack more than 140 US universities.
  • Verified 2017. China hackers attack the US Office of Personnel Management (OPM) exposing records of over 22 million federal employees.
  • Organizations are constantly threatened by malicious actors.
  • Adobe had 38 million records stolen.
  • Home Depot had 56 million consumer records exposed.
  • Uber has 57 million users and 600,000 driver records compromised.
  • JP Morgan Chase (The largest US bank) had the information from over 76 million households and over 7 million companies compromised through a data breach.
  • PlayStation had 77 million consumer accounts breached.
  • Anthem, the second largest insurance company in the US, had 78.8 million current (and former) customer records exposed.
  • TJX Companies had 94 million credit cards stolen.

Continue reading “Cyber-fare”

Great customer service makes you different

What does a collection agency know about customer service? More than you think.

If there are a few things that are overflowing here at American Profit Recovery, its respect, and a deep desire to help. That’s helping the business that hires us and their customer that owes them money. They both require our help and some might say, they are both our customer.

Since we are most often talking about helping a business, stay in business, and what we can do to help them, let’s focus on the consumer for a moment.Reputable Collection Agencies

While in many cases, a consumer gets into our system because of an oversight or even a minor dispute, many times, they are facing financial challenges. And in a lot of cases, they don’t know where to turn. So they ignore both the business they owe the money to and the debt collector. It is our job to open the lines of communication as best we can. And we cannot do that by being rude, unreasonable or not understanding of their situation. We need to be great at customer service. Continue reading “Great customer service makes you different”

A few positive facts about debt collectors

If you spend any time on Google looking for a collection agency then you have no doubt seen many articles on various aspects of collection agencies, good and negative. The fact is that in any business, you see the exact same thing. Let’s take food for example.

How many times have you gone online to look for a restaurant only to find a wide range of reviews and opinions about that business. Some of these opinions are valid while other may be misleading. Not all businesses are created equal and that goes for just about any industry.

What we can tell you about the collection industry from a positive aspect is that this is a necessary industry for both business and the overall economy. Without the collection industry, many in business would be out of business. Continue reading “A few positive facts about debt collectors”

How Do We Help a Consumer the American Profit Recovery Way?

By Greg D. 

Contacting consumers is probably the most obvious thing a collection agency does.  Debt Collectors have a multitude of ways to reach out to consumers.  We can mail letters to them.  Some collection agencies may use email to try and get in touch.  Unlike years ago we now have a website that consumers seek out and look for help and make payments on.  But today just like 12 years ago when I started at American Profit Recovery, the number one tool in collections is the telephone and collector on the other end.Reputable Collection Agencies

As one might imagine a collection call can go many different ways.  Recently I was speaking to consumer who had owed a bank for over drafting his account six months ago.  When I would call him he would hang up on me or send me straight to his voicemail.  He never returned any of my calls.  Then one day I finally reached him because he thought I was calling about the job he was supposed to start.  After hearing me out and realizing my willingness to help.  He explained to me that he had never been turned over to a collection agency.  The only thing he knew about debt collections was something he had seen on TV.  He said it did not paint the collection industry in a very good light.  The TV show had a recording of a collector being rude and harassing a consumer. Continue reading “How Do We Help a Consumer the American Profit Recovery Way?”

Consider the Person Behind the Business

By John W.

In any social setting, when asked what you do, responding that you work for a collection agency can sometimes evoke a less than enthusiastic response from some. But why is this?Good collection agencies

In most cases, our opinions are cultivated in reaction to our own experiences. So, your friend that rolled their eyes when you said what you do may likely be thinking of a past call that they received from a debt collector, or could be thinking of their grandpa’s experience getting in over his head and being on the receiving end of a collection agency’s efforts.

This is a one sided view however. What if grandpa owned the business that is owed?

It’s important that when we refer to a business that we remind ourselves of what that consists of: people. Each of those people have their own ambitions and dreams, and each of them have bills and responsibilities that they need to manage as well. Their livelihood is reliant on the success of that company and if you refuse to pay that business you aren’t taking away from some faceless, colossal entity. You are taking away from people that are just like you.

So while it’s important to understand that people may hold these opinions on this industry based on personal experience, or even based on the negative way that the media sometimes depicts it, there is a larger scope here to consider. Sometimes grandpa owns the company, and if that’s the case, you’re certainly happy there’s people like us to help him, and his company, flourish.

Kids and Money

It’s no secret that many of our lifelong habits are acquired at an early age. From our attitudes about certain things, the foods we eat, the company we keep and many other traits. So why should money be any different? April is Financial Literacy Month so let’s help our kids by giving them some tools.

And for all you parents who have kids heading out for Spring Break, we suggest you send them this article right now. See if they can catch up on their financial education just a bit before they hit the beach…

For many, the discussion about money comes way too late when it comes to kids. And it shows in their habits as they get older. As someone who has worked at collection agencies for over 20 years, take it from me…

As parents, we just shell out money and toys to our kids with no real explanation of how we are able to buy these items or the value of having enough money to take care of ourselves.

I found a great article about how and when to talk to your children about money. Getting them acquainted with the concept of money and its value at an early age is really important to equipping them with the tools they need later on in life. We have all taken the trips to the department store with our kids and had them ask us to buy all kinds of things, not being aware that we need to work for that money to spend it. They just want that new toy.

And how many of us have seen those monumental flip outs when the kid doesn’t get his or her way? Maybe that parent was doing the right thing. It just looked bad…

The article below outlines a step by step process for educating your children about money. We thought it was great because it breaks up the topics by age group. For instance, at age five, your kids should know what a bank is, what a check is and have some kind of knowledge about bills. By age 10, they should have a basic concept of loans, interest and timeframes for saving for things they want.

I can’t help but think that some of the consumers we deal with here at this collection agency might be a little better off if their parents gave them the financial tools they needed at an early age. Take a look at the article below and get your children on the right track when it comes to money.

April Is Financial Literacy Month

April signifies so many things here. For one, spring is here and of course its tax season. It’s also Financial Literacy Month. Here at American Profit Recovery, we join many other collection agencies this April in helping to raise money for The ACA International Education Foundation which promotes financial literacy and the Loomer-Mortenson Scholarship.

We also try hard to always educate the consumer on how they can better manage their finances and when they do get into a tricky situation, how to navigate through it all. We’ve mentioned these tips several times here on our blog and on television interviews we’ve done but these tips still hold true when it comes to dealing with this collection agency or any other.

Featured in the video below is Greg, one of our veteran collectors and he has a few tips for consumers.  He has worked closely with countless businesses and consumers, trying to bridge the gap and develop solutions that get the business paid, help the customer meet their obligations with that business and hopefully preserve the relationship they had before the customer went late on their payments.

If you’re a consumer reading this, please note this is friendly advice, meant to help you manage your debt and hopefully get you back on track with your finances; especially if you’re dealing with a collection agency.

Aside from the advice in Greg’s video, you also have a great resource available to you in the website Ask Doctor Debt. If you need help or have questions related to managing your finances, this website is a tremendous tool you should use. It’s free and you’ll most likely find the answers you are looking for. If you’re in debt, you need help and Ask Doctor Debt can be a guide for you.

Here is Greg’s advice for how to deal with a collection agency.