Consumers and the business community should be comforted knowing there has been a consistent industry-wide effort in collections to humanize the process. More and more collection agencies understand the value and critical nature of tactful and respectful communications with consumers.
Why is this important for the public to understand?
Any business transaction should be conducted by interested parties that can come together. The process of debt collections should be no different.
So what happens when consumers are treated with the dignity and respect they deserve?
Nice debt collectors help build cash flow for a business
If you are looking to hire a collection agency for your business, you will want to know that whoever is contacting your customers is doing it professionally and treating them with tact. You will experience far more results when that happens than if collectors just demanded payment. Professional debt collectors that treat people the right way and treat them as human beings are able to settle more financial delinquencies than others.
When researching collection agencies, one of the first questions you should ask is about how they treat your customers. Yes, you are sending some customers to a collection agency, but that doesn’t mean they need to be treated poorly.
When your customers interact with nice debt collectors, you will see a dramatic improvement in cash flow.
Cordial collection professionals help consumers through tough times
Many individuals in the debt collection profession have also navigated debt in the past. Understanding what consumers are dealing with is a tremendous benefit when it comes to offering solutions to clear up debt. These professionals can empathize with the people they are communicating with. And they can relate to personal challenges and situations such as family commitments, job loss, reduced income, and emergency bills.
Every individual and family have navigated challenging times at one point or another and professional debt collectors need to keep this perspective during every communication. When respect and dignity is immediately given to a consumer, the process of navigating that past-due debt begins.
It’s important to repeat-professionally trained debt collectors are a tremendous resource to consumers struggling to pay their bills.
Consumers thank nice debt collectors
“Thank you, you have been very helpful with this”
“Thank you so so very much for all of your patience and help”
“You’ve been a wonderful person to talk to and that process went so smoothly. My day has been made even better, have a wonderful day.”
These are actual compliments from consumers our debt collectors have called to resolve a debt. Many do not know where to turn or have had negative experiences trying to find a solution. And when they pick up the phone, some may expect a confrontation.
But nice debt collectors are not confrontational; from the start of the conversation, they make it clear they are there to help.
Collectors may be ultimately working on behalf of a business that needs to get paid but when they help a consumer navigate a challenging financial situation, everyone wins.
If you are a consumer reading this understand that if you spend some time with the right debt collection professional, you will feel relieved after that conversation.
Nice debt collectors improve the reputation of the industry and create job opportunities
The more positive experiences consumers have with collection agencies, the better people understand how they operate, how they improve the economy, and how they can be a vital resource to people struggling with debt.
And the more people recognize the professionalism of working in the collection industry, the more people you’ll see build careers as collection professionals. Many of the professionals we employ here tell us that they feel a purpose by being in a position where they can help others. When an individual can do that, they will thrive and their career. And they just might tell others.