As Excited as I Was on Day One
By Brit:
It is hard to believe that I recently celebrated my 11 year anniversary at American Profit Recovery. A lot has changed in my personal life since that time in 2007 and I still remember the excitement and nervousness I felt during that first interview.
Since then, I have gotten married, had a daughter and moved twice. Likewise, there have been numerous changes at American Profit Recovery since that time. For myself, I have grown from a brand-new, very green collector, to managing a team of collectors, training and developing those collectors and seeing them grow into management roles themselves.
On a company level, I have seen American Profit Recovery grow from a small collection agency to […]
What a GREAT Industry!-Our Friends in The Lawn Care and Landscape Industry
We just got back from a great week in Louisville at the Landscapes 2018 and GIE+Expo. We work with many different types of industries and some of those industries just happen to have a special place in my heart. The Lawn Care and Landscape industry is simply one of my favorites.
These people are some of the most down-to-earth and easy-going people you would ever want to meet. The industry provides such a valuable service and I love how much they truly care about their customers. I have to say that it was fantastic to see so many clients, some of which we have […]
Are you solving problems or just telling people how great you are?
Let’s get right to the point here. Most consumers and others needing your product or service do not really care about how great you feel you are as a business. You may be all these things. You may be the best in the business or your industry and you might even have an endless list of referrals from others because people think so highly of you and your work. But there is really only one thing most care about when they think about using your company.
Can you do what I need you to do?
We are one of several collection agencies that work with small business around the country and what we quickly find out with […]
Reflections On My First Year At American Profit Recovery
By Domicka:
I am coming up to my one year anniversary with American Profit Recovery and I was asked to write an entry for the blog. The hard part was not actually writing a blog, but what to write about. There has been so much that has happened in this short 12 month period. Where to begin?
Looking back I remember being so sensitive in the beginning; learning how different people choose to communicate with us. It makes me laugh because this past year was the most Cherry Pepsi I have ever consumed in my life. This is my vice of choice. And I can honestly say […]
Are You Ready For Some Football?
It’s that time of year! We’re almost to the start of the upcoming pro football season! So, I am watching every report from my team’s training camp, paying close attention to all the roster moves, and pretending that it doesn’t bother me that the experts think my team is going to be pretty bad this year. Anyway, I’ve also been watching all the behind-the scenes shows about mine and other team’s training camps, and interestingly enough I’m seeing a lot of similarities in the way these teams operate compared to how we work here at American Profit Recovery. Many of these teams talk about the “culture” of their team, and so much of that seems […]
How to work with angry customers
There are endless reasons why a customer could be angry. And if you’ve spent any amount of time in business, you have no doubt had your share of customers that are not happy for one reason or another. Some customers get upset over minor issues or inconveniences while others don’t get angry until they’ve reached their boiling point. We’re sure you have experienced both.
Let’s point out something obvious right up front. We know a few things about upset consumers. We’re a collection agency. In a lot of situations, the people were are in contact with might not be thrilled about talking with us. However, in many cases they are, because we offer much needed help […]
Employee Week Starts With The Community
By Caylyn
Every year, our company celebrates all employees with employee week. During the week, we play fun games around the office, go to a Detroit Tigers game and get chances to win awesome prizes. Overall it is a great week with opportunities to bond with your co-workers.
What I loved most about this year’s employee week is how we started it off, and that was with helping the community. The Friday prior to employee week we went out as a company to Island Lake to volunteer as American Profit Recovery done for several years now. This was my first year going out and I had the job of painting […]
Cyber-fare
Up 50% since 2015, nearly 52 percent of the world’s population (3.8 billion individuals) are now online. That’s great progress and opens up a whole host of opportunities for everyone online to experience the many benefits of being online.
But as you well know, there are still many security issues that go along with using the internet. We have in this country gotten used to online banking and shopping, and some even post things to social media that can give hackers an edge. And many of us don’t even know it. That along with passwords that should not be passwords, and we have opened ourselves up […]
Employee Week Creates a Bond
By Angela:
Employee week is a great time of year for all involved. This was my third year and every year it has gotten better. It encourages employees to participate in bonding activities that push our competitiveness to a new level. This year I had the pleasure of being a team captain and got to work more closely with my fellow collectors.
We all worked towards one goal during the week as we were divided into different teams trying to win the big prizes. Despite this week being competitive, everyone stays professional and remembers we are all for the same reason, to help our clients […]
Our Company Sure Knows How To Take Care Of Their Team
By Ethan:
Recently, we celebrated employee week at American Profit Recovery. This week happens once a year in the summer time and is probably one of the most fun weeks of the year at the company. For this week, all employees split into teams and compete in a week long, friendly competition, with the winning team receiving prizes at the end of the week. Also, numerous events, games, and meals are held across the whole week, both during and after work. These include trivia games, “Minute to Win It” style games, lunches and breakfast provided by the company, a night of bowling, and a Detroit Tigers baseball game.
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