It’s that time of year! We’re almost to the start of the upcoming pro football season! So, I am watching every report from my team’s training camp, paying close attention to all the roster moves, and pretending that it doesn’t bother me that the experts think my team is going to be pretty bad this year. Anyway, I’ve also been watching all the behind-the scenes shows about mine and other team’s training camps, and interestingly enough I’m seeing a lot of similarities in the way these teams operate compared to how we work here at American Profit Recovery. Many of these teams talk about the “culture” of their team, and so much of that seems to include our core values – Positive Attitude/Integrity/Work Ethic.
Positive Attitude in football is about not letting a bad play get you to give up or abandon your game plan. For us, positive attitude is about focusing on how we can help a consumer find ways to pay their just debts, and not on how we cannot.
Integrity in football is about studying your playbook, watching film, and making sure you are fully prepared to do your job on game day. For a reputable debt collector, it includes putting a priority on compliance, taking the time to understand what type of assistance a consumer needs to in order to resolve their debt, and working in the best interests of the consumer, our clients, our co-workers, and our industry.
Work Ethic in football is all about practicing like you play. Putting in time in the weight room, and playing a full 60 minutes every game. For our collectors, it is all about paying attention to details, making yourself available to speak to consumers after normal business hours, and getting as much productivity out of yourself during a work day.
It’s no surprise to see that the players who commit themselves to their team’s culture and core values are the ones who see the most playing time. Not surprisingly, they are also the players their teams depends upon the most. The same rings true at American Profit Recovery. The collectors who commit themselves to doing all the things necessary to be the best they can be are our leaders. Not just in dollars collected, but in maintaining our high standards of compliance, customer service, and teamwork. It is yet another example of the successful culture we have created here at American Profit Recovery, and why I’m so proud to be a part of THIS team.