Are you paying attention to risks in your small business?
When it comes right down to it, risk equals money in a small business. In fact, if you’re running a small business, that can be a risk in itself. Every day can present a challenge that can either help your business take off to a new level, or harm your business in some way. And hopefully your risk-taking takes you in the positive.
But it’s the risks we encounter daily that can cause a small business owner time, money and reputation. And it’s how you handle them that can make or break your profitability.
As a collection agency that works with small business, we hear countless stories from those in business about the ups and downs of […]
Number One Call Center in the Industry
We did it! We earned the number one spot on the 2018 Best Call Centers to Work For. We always knew American Profit Recovery was the best collection agency to start and build a career in the credit and collections industry, and now we have proof. We are clearly one of the best places to work in this industry and I might add, anywhere.
And before you move on and say to yourself, “big deal, they won another award” take a moment to listen why this is an important event.
There are a number of industries that over time, have a […]
Great customer service makes you different
What does a collection agency know about customer service? More than you think.
If there are a few things that are overflowing here at American Profit Recovery, its respect, and a deep desire to help. That’s helping the business that hires us and their customer that owes them money. They both require our help and some might say, they are both our customer.
Since we are most often talking about helping a business, stay in business, and what we can do to help them, let’s focus on the consumer for a moment.
While in many cases, a consumer gets into our system because of an oversight […]
Helping others pay for education-Over $17,000 Raised
One thing we are very proud of here at American Profit Recovery is our educated team. No, not everyone has PhD here, but every one of our staff understands their job, the collection industry and their role in helping both business and consumer. If our team members are not off site keeping up to date on everything we need to understand in the collection industry, we are always reinforcing best practices here in our office. In fact, it’s a daily occurrence.
Education is part of our culture and that makes American Profit Recovery a great place to work and one of the best collection agencies for a small business […]
Small Business is the backbone of our economy
If you own a small business, manage one or even work for a small business then you have an important role here in our country. You are a major player in the US economy. In fact, you are pretty much the backbone of it.
A small business as you may know is any organization that employs 1-49 employees. And the SBA says that over half of Americans work for a small business. That is everything from the professional consultant, the lawncare company, that great breakfast place down the street and that local dental practice.
Small business survives on great relationships. Taking care of […]
Time to get back out in the community
By Sarah S.
With Earth Day just past. I thought it would be fun to talk about one of my favorite volunteer opportunities that American Profit Recovery offers. It is nice being able to spend a day outside with my other team members working together to make one of our State Parks in Michigan beautiful, especially after all the winter blues! From building picnic tables, cleaning up leaves, pulling weeds and planting new flowers we definitely get stuff done! 
For the past few years we have gone to Island Lake Recreation Area in Brighton, Michigan. We split the day in half between everyone that volunteers which works out well so […]
How to raise prices without making your customers mad
There comes a time at every type of business when a price adjustment is necessary. Most businesses do not like to raise prices but in fact, it is just part of doing business over time. Keeping pricing the same for long periods of time can have a negative effect on your bottom line and your cash flow. If you want to stay in business and stay profitable, you will need to adjust your pricing from time to time.
For many types of businesses, raising prices can be a little bit stressful because you don’t know how your customers will react. For other types of businesses, it […]
It’s all in the details…
Success in any endeavor comes from paying attention to the details. Collections is no different. Collectors who do all the small things right are the ones who enjoy the most success. These small things are part of the countless decisions that collectors make on a daily basis. Sometimes, a decision as simple as when (and when not) to make a call can be the difference between collecting the account or not.
My best recommendation to our clients, in order to help achieve the best possible recovery, is to provide as much detailed information as possible when placing an account in collections. Knowing if a consumer named “Robert” goes by […]
Four more concerns of business owners
You could write an entire book about what keeps business owners up all night. In fact, there are most likely many on the market. In our past blog post on this subject, we outlined a few including lack of cash flow, keeping sales and revenue growing, staying on top of current trends and other concerns. If you don’t have time to read an entire book, we got you covered here at American Profit Recovery as we have been summarizing these top issues you face.
And as you might imagine, collection agencies that serve small business hear quite a bit from business […]
Five concerns every business owner should pay attention to
Running a business is one of the best feelings in the world. You make your own decisions, implement your ideas and hopefully you see your efforts pay off in a growing business and satisfied customers. But to get there, you have to kind of get used to a little worry in your life. The late night infomercials of self-employed people sitting on a yacht all day are pretty much a myth.
If you run a business of any kind you’ll know that hard work, and some sleepless nights are part of the journey. And as a collection agency that specializes in small […]
