By Kaylee:

As a CSR at American Profit Recovery I am always trying to improve my communication skills. Last week I was excited to attend a great seminar on tactful communication. One of the great benefits about working at APR is the opportunity to attend the “Yes Network Seminars.” Last week Dan O’Connor spoke about how to get what you want through words, phrases and persuasion. I feel that our ability to communicate with our clients effectively is essential to APR’s success. Most people when they think of seminars think of power points, big white boards and dull and boring information. This was quite the opposite; Dan was able to make his presentation very engaging and entertaining!

One of the many things I found interesting was the different sides of the brain and how we use them. The right side is the emotional side and the left is the logical side. Most people only pull from one side but with different communication techniques you can pull from both sides and become more effective. I would encourage anyone who has the opportunity to take on or learn new and different things to jump on it! Your brain is a sponge – absorb it!