“Thank you for helping me today.”
“Thank you for reaching out and for being understanding and compassionate.”
“Thank you so much for hearing me out, you don’t get that often.”
These are just a few of the many compliments we hear daily at American Profit Recovery.
We hear these kind words because our collectors are expertly trained on the job to be equipped for real-time problem-solving. That involves helping consumers find repayment solutions during difficult times. And our collectors are sought out during our hiring process as people with empathy and strong relationship-building skills, which are key in this line of work.
“Collections, with a customer-service approach…” is how we approach these communications. In doing this, we are able to meet the needs of small businesses and larger organizations entrusting us with collecting on their past due accounts, while also assisting their loyal customers in making good on those defaulted balances on terms that work for everyone.
Every day, we are helping consumers realize that we are real people on the other end of the line, who understand that life happens, and that we can help when things get tough.
Building a rapport with our consumers and making these genuine human connections is one of the most satisfying parts of this career.
Collections can sometimes get a bad rap, but every time we hear “I really appreciate it,” or a “you’ve been great,” it really does mean so much to us and makes our purpose crystal clear, to help others.
Are you looking for your next career move? Check out our career page because this is an awesome place to build a career!