Looking for highly rated collection agencies? Here’s what they do best

“I’m looking for a highly rated collection agency with great recommendations. What do these agencies do best?”

We often hear this question on our travels. It’s a question we hear at trade shows and seminars, and it’s frequently asked in online forums.

It’s a great question, and one you should ask when looking for an agency to represent your business. Who do other businesses recommend and why?

Here’s a breakdown of what the best collection agencies do to maintain their reputation and be considered highly rated and often recommended.

It starts with ethical and respectful communications

When you see a collection agency that has high ratings and great Google reviews, you’ll see a trend. And that’s treating people with dignity and respect. Collection agencies that foster a culture of helping consumers navigate their financial difficulties tend to receive rave reviews and high recommendations. Not just from the businesses that hired the collection agency but from the consumers themselves.

Professional debt collectors that offer clear and transparent communication about the debt and the ways to resolve it earn the trust of the consumer. They not only empathize with the consumer but they engage in active listening. Team members are consistently trained to listen to the consumer’s situation, understand their challenges, and work with them towards a resolution.

In short the collection agency that holds high standards of professionalism and treats everyone with tact and respect will be highly regarded and often recommended.

Impressive recovery rates for your business

Your business has ultimately hired a collection agency to recover money that needs to be collected. That of course is the main goal when hiring an agency.

While every consumer has a different set of circumstances surrounding why they have not paid their debt, highly rated collection agencies often employ the necessary strategies to bring a wide range of consumers to the table.

The most effective strategy is to try to help the consumer first.

A professionally trained debt collector will tailor strategies based on the type of debt and the consumer’s circumstances and can offer many options for getting the debt paid off.

Collection agencies that are highly recommended also leverage the latest technology including online portals for clients for ease of use, skip tracing, and analytics that help to optimize their efforts for your business.

Client focused customer experience

Many of the Google reviews we receive focus on our customer service. But it’s more than that. It’s about customer experience.

Your business may be in a challenging financial situation because of the clients who have not paid you. You may even be in a little bit of a panic mode. And that’s why it’s absolutely crucial that a collection agency provide you with the best customer experience possible.

From day one, you should have confidence that you’ll not only be able to recover the money that’s owed to your business, but you’ll be able to do it in a way that doesn’t require hours on end for you and your staff.

You’ll also want to know that you can speak with a professional customer service representative who can help you navigate the complexities of recovering debt for your business.

Highly rated collection agencies make recovering debt less stressful and easier for you and your team.

A great place to build a career

A collection agency cannot be effective without the right people in place. That goes for any type of business but all the more important in the collection industry.

The collection industry is fast-paced, sometimes demanding, and it involves a high element of problem-solving.

From the debt collection professionals on the front line to sales and customer service. Having people who genuinely want to help your business and your customers is mission-critical. They must have a passion for helping others and they need the right environment and culture to do so.

A highly rated collection agency fosters a culture that enables team members to thrive and build long-term careers.

Need some help choosing a collection agency? Check out our Google reviews on our home page.