Working from home has been a huge adjustment, not only for the entire company but especially the customer service department. Back when we were in the office we were known as “the favorite row”. When you walked down the customer service isle you could feel the great energy, always joking around & laughing. Since this transition we have had to find new ways to keep that relationship & Zoom has been a huge tool.
One of my favorite things to do back in the office was take our monthly CSR lunch. As long as our department hits the monthly goal, we each take turns choosing somewhere to go out to eat. I’m sure you can imagine that’s looking a little different now a days. Now, we meet over Zoom & tell each other what we’ve made for ourselves at home.
It’s so nice to have technology that allows us to video chat because I couldn’t imagine going through this 20-30 years ago. Zoom has played a huge role in our transition. On top of lunches, our team has a meeting three times a week to go over best practices & the company meets once a month to go over goals.
Sometimes life will take an unexpected turn but with the right people & tools by your side, anything is possible!