Employees may not be comfortable asking questions or asking for advice from their peers because of the environment they are working in. Luckily here at American Profit Recovery, it’s unlikely to be the case because we provide professional development opportunities on a consistent basis. Once a week, we hold a meeting called “Best Practices,” hosted by our top debt collection professionals, work team leads, and management.
In these meetings we go over topics that collectors could be struggling with, advice from the top collectors themselves, as well as fun meetings with games and activities. These meetings have helped me to become the collector I am today. They have taught me how to handle different situations, gave me the opportunity to ask questions I learned the answer to, and taught me different skills others practice that I applied to my own work.
Furthermore, collectors are offered the opportunity to email different topic ideas and questions that arise, anonymously or not. It is easy for an employee to fall into bad habits if they are not taught different ways to improve on them, these meetings are a part of the reason collectors can advance in their position as well as their skills which ultimately means more money in their pockets.
Offering professional development opportunities is how this collection agency gets better every day.
Are you looking for a career where you have the support of management and professional development opportunities? Check out our career page.