Sometimes a small business or any size business for that matter needs extra help when it comes to collecting delinquent accounts, and that’s when it’s time to start looking at collection agencies. There are some important questions to ask when shopping around for an agency though. We’ve covered many things to ask in previous blogs and videos but our own Michelle recently spoke with Andy Yavello in our Michigan office to get his take on the matter.
Andy suggests these questions:
Are you nationally accredited? A good collection agency should have national accreditation. Here at APR, we belong to the ACA, the Association of Credit and Collection Professionals and we adhere to a strict code of ethics.
How often can I access my account? You should be able to track the progress of all the accounts you place with an agency. When you become a client of APR, you have complete access to your accounts through our APRweb portal. You can get a snapshot of your accounts 24/7.
What’s your experience in my industry? While collections might be collections to some, a dentist doesn’t have the same needs as an HVAC company or veterinarian. It goes a long way to know the collection agency has people on staff that understand your industry. We have that here.
What would you ask when choosing an agency?
Check out Michelle’s recent discussion with Andy on choosing a collection agency.