What Clients Ask Us

We realize there are many collection agencies out there trying to get your business. And we understand that in many cases, it can be a big decision to bring in a collection agency and have them start contacting your customers. After all, you worked hard to attract your clients and you don’t want to lose them.

If you are a current client of American Profit Recovery, you have probably seen firsthand just how different we are when it comes to recovering the money owed to your business and the way we treat each and every consumer.

So when our team sits down with potential clients struggling to get paid on time, we are asked many questions but there are a few that always seem to come up. The answers to these and other questions define how American Profit Recovery consistently operates. Those include:

How successful will you be in recovering my money? How will you treat my customers? How will I know what type of progress there is on the accounts I submit to you? What type of training do your collectors go through?

One thing you’ll find refreshing is that everyone you speak to here is open, honest and dedicated to helping your business get paid and keep your clients.

Take 90 seconds and see what one of our owners has to say. The short video with Matt Moskowitz outlines what we hear every day from business owners and how we ultimately show them we are just the right fit for your collection needs.



Time To Take The Plunge

I am glad that say that for the third year running APR will be sponsoring the Special Olympics of Michigan Polar Plunge. This year we will have a team of six employees taking the plunge at Sylvan Lake. The Special Olympics will always hold a special place in my heart. When was in high school, one of swim teammates had a disability. He came to every practice and worked as hard as anyone else, all he wanted was to be on the team. He was an inspiration.

Please join APR this weekend, Saturday the 28th at 12 pm, at Sylvan Lake community center. I hope to see you there, if you can’t make or just want to donate, the link for donations is http://www.firstgiving.com/team/280915

FYI – For anyone who saw the article on CNN about the new health craze of exposing yourself to temperatures of -220 F and are wondering if Sylvan Lake will be that cold when we plunge, it will not be!

We wanted to take a few minutes and introduce you to some of the most understanding, kind and thoughtful people we know. And guess what? They are some of our collectors here at American Profit Recovery. That’s right, debt collectors…

Being kind and respectful helps both the client that hired us to help them get paid and it also helps the consumer that needs to catch up on their financial obligations. In fact we believe being kind is the only way to resolve a past due account.

Our tagline if you haven’t noticed is You’ll Profit From Our Difference.” Both client and consumer profit from the way in which all our team members conduct themselves; with kindness and respect. We’re here to do one thing, bring people together and resolve outstanding debt. How do we do it?

We Help. In the case of our clients, we bring a higher level of understanding of your business, your challenges and we help you understand your options.

When it comes to the consumers we call on, we help them resolve their debt by working it out. We bring a level of kindness and respect that not many associate with our industry.

We are firm believers in the approach that helping others only makes you more successful and clients and consumer alike have thanked us for the way we have helped both parties when it comes to resolving debt.

Take two minutes to view the video and hear it straight from the people who call on consumers every day and provide help.
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Our mission here at American Profit Recovery is to provide our clients excellent financial services, as well as our employees with a worthwhile career. Such excellence speaks for itself through results. We must also always strive to do our best in helping our consumers to solve their financial problems. Here at APR, we hire the best people, teach and hold them to high standards, and we learn from actions while avoiding complacency. That helps everyone.

We model excellence in our leadership and management’s actions. Our Ownership and management team work together to model excellence, build trust and play an active part in the collection industry and our communities. Our motto could be “Achieve the Honorable!”   Our commitment to honesty, integrity and trust worthiness will always guide our actions.

See our commitment to honesty in this short video.



I recently attended a seminar entitled Tactical Communication by Dan O’Connor. I attended with a few of my coworkers.   Dan’s latest book entitled “Say This –NOT THAT!” embodied a lot about what was communicated at the seminar. Understanding the nature of phrases and how some can be considered danger phrases (things to avoid saying) and power phrases (things we should say). Have you thought about things that you may say that could result in a negative response?   For example, if you are working with someone with a concern and you say a danger phrase such as “calm down” versus a power phrase as “I understand” you can quickly understand the potentially different response you would receive back. In a collection agency, we have to understand how we word things because the words we choose may impact our ability to connect with the client or person.

Not only are there these types of phrases there are many types of positive phrases we can use in different types of situations that help connect thoughts and keep conversations going smoothly. For example, strong phrases to use in a transitional way could be “That reminds me….” or “By the way….”

Another great tip he discussed is using freestyle scripting to assist in speaking in a casual open way yet with direction. Using key phrases will help jog our memory in a way which allows us to touch on all of our points, but without reading from notes or a script. He used an example of doing a toast at a wedding or saying a few words at a funeral. By having a few keys phrases you can easily speak to all of the points that one would say. All you need to show on your notes are the following and anyone could fill in the blanks.

Good ……

As we all know…..

We all…..


So let’s all….

By using these quick phrases you can see how you can easily say something like Good evening, as we all know we are gathered here today to remember the life of John Smith. We all have shared many experiences with John ….and I’ve been privileged to know him in his journey of life so let’s all bow our heads and pray in memory of John.

I appreciated attending this seminar as it provided me with some simple tips on ones use of phrases and the impact they can have in speaking in various ways from a sales presentation to a simple public announcement.

By Kaylee:

As a CSR at American Profit Recovery I am always trying to improve my communication skills. Last week I was excited to attend a great seminar on tactful communication. One of the great benefits about working at APR is the opportunity to attend the “Yes Network Seminars.” Last week Dan O’Connor spoke about how to get what you want through words, phrases and persuasion. I feel that our ability to communicate with our clients effectively is essential to APR’s success. Most people when they think of seminars think of power points, big white boards and dull and boring information. This was quite the opposite; Dan was able to make his presentation very engaging and entertaining!

One of the many things I found interesting was the different sides of the brain and how we use them. The right side is the emotional side and the left is the logical side. Most people only pull from one side but with different communication techniques you can pull from both sides and become more effective. I would encourage anyone who has the opportunity to take on or learn new and different things to jump on it! Your brain is a sponge – absorb it!

So, New Year’s has past and you have seen just about every article and social media posting there is about how to make and keep your New Year’s resolutions. We all know the common ones: lose weight, exercise, get up earlier, make more money, etc…

What goals have you set for your business? Well that last one we mentioned, make more money, might be easier than you think. In fact, many businesses are leaving huge amounts of money on the table. You either don’t know it or you choose not to pursue it for any number of reasons. Now is the perfect time to resolve to make more money by making sure you’re getting the money you are already owed.

At this time of the year, you as a business are already closing the books on last year, getting ready for a new year, and if you’re savvy, taking a good look at all your business practices, internal procedures and other items that make your business tick; asking your team, how can we do things better?

This presents the perfect opportunity to review your procedures around late and non-paying customers. We believe there is always room for improvement in any business, any area of a business and its procedures for getting things moving in the right direction.

Take a few minutes and view the video below on ways to improve your accounts receivables program, get paid faster and in the end, make more money.

Here’s to a great 2015!


By Dave Yenglin :

I was fortunate enough to attend this conference along with three other members of the APR team.  I wasn’t entirely sure what to expect, as I hadn’t attended any conference of this sort in many years, but immediately boredom came to mind.  It couldn’t have been further from the truth, the speakers for this conference did a wonderful job of presenting the material.

It wasn’t your typical presentation of someone just reading from a booklet what someone else wrote.  They were very good at getting everyone involved and being very interactive, obviously this makes sense given the title of the conference.

One of the first things that I learned from this that I hadn’t really put much stock in before now was that money isn’t always the primary motivation of employees being happy at a certain job.  Sure for a lot of people money is a big motivating factor for working for someone, but you would likely do better without those people on your team with that sole focus.  What I think makes for a great team and a great leader is being able to get people motivated and committed to a vision by way of getting them involved, getting them to be invested, and getting them to feel like what they are doing and what they are contributing is making a difference in the vision.

Most people want to be heard, they want to make a difference they don’t just want to get a paycheck.  When they are making a difference and being heard they are happier employees and more effective employees.  With that, being a great leader means being open and communicating with your team.

Don’t just tell your team what to do and that’s it, explain why you have come to your decision, elicit input or feedback from them to get them on board with a process, possibly improving the process based on that feedback.  People typically don’t like being told what to do all of the time, we already have a mother we don’t need another.

Getting them involved and explaining why things are done the way they are gets them better invested in the process and ultimately the vision of the company.

It feels good knowing that the team at APR has been heavily invested in this way of team building and leadership since the beginning and is just one of many things that makes us different from other collection agencies.

It’s times like these when I feel so proud to be part of American Profit Recovery. As we enter another year of helping local families during the holidays with our Adopt a Family Program, we can go into our own holidays and the New Year knowing we have done our part for even a few people this season.Ashley F - Diamond - Allie1

Many people say if you can just touch a few people in your life, you’ve made a difference and I believe we have done this. It has now been six years since we decided to buy gifts for struggling families in the communities we work in.

In the past six years we have as a team, purchased over 300 gifts for local families and raised almost $6,500 for these families in need. And not once has our team here at APR hesitated to do what they needed to do to make this happen. We have also partnered with several agencies to help us identify families in need so it’s been a true partnership.

This year our team purchased over 75 items for these families including toys, household items and so much more. They also raised and donated over $1,300 to help them even further.

In total, over the years we have helped 14 families have a better holiday season because of the dedication and generosity of our staff.

When we look at our company tag line, You’ll Profit from Our Difference, it means so much. It not only says that as a company or consumer that you will benefit by dealing with us, but when times are tough for members of our own community, time and time again, this team has shown that we can decisively dispel any myth that we are just another collection agency looking to grab as much money as we can.

Our team has heart, they have morals and we have a team that has a deep interest in helping others.

Whatever you celebrate this season, we wish you the very best and a Happy New Year.

I was given the opportunity to attend a one-day seminar on leadership presented by Skill Path Seminars. Going in, I wasn’t sure what to really expect. Were they going to ask me questions about myself, the company I work for, what is a normal day like in the office? After the introduction given by two speakers, I realized the principle behind this was to educate employees in leadership positions, as well as employees aspiring to leadership. The focus wasn’t solely on the people attending, but also the ones back at the office. In other words, everyone contributes in one way or another, and not to overlook them.

The presentations were held in two rooms simultaneously allowing you to attend what interested you the most throughout the day. I chose the topics I which were less familiar with the hope of gaining knowledge about development and teambuilding. The speakers put groups together for activities allowing you to feel like you were involved rather than just sitting for an hour at a time listening and taking notes. Each session went by quicker than I expected, and with the amount of information given out I felt like it was at least three days-worth of material we covered.

We were told, “Don’t always plan on talking without listening.” This applies in or outside your work environment since so much of the information given could apply to both work and home. The situations we come across in everyday life are so similar to those in our careers. The ways we invest our time in our personal lives mirror the way we manage our time at work. Both have an effect on the people in our lives, and it is our focus and positive attitude that make us successful. In the end, it was a great learning experience, and I feel my co-workers and I walked away with some knowledge we may have never gained elsewhere.


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