I just wanted to make a point of inviting everyone to join us at our annual Making Strides walk on October 11th in Howell, MI.  If I’m not mistaken, it will be our 7th year participating in this event.  It’s always a great chance to get outside and spend some time with your co-workers and friends.  Personally, I feel like it’s a chance to honor the memory of my grandmother who passed away from breast cancer in 1985.  The money raised from this event goes towards finding new and better ways to treat and cure this disease, and I have no doubt that the advances made in both treating and preventing this disease have improved greatly in the last 29 years.

I can only wonder what her prognosis would be like had we known then what we know now about how to treat breast cancer.  The efforts made by those who raise money and awareness are helping to ensure that others who are diagnosed with breast cancer can persevere and become survivors.  I’m so proud that our company has associated itself with this cause, and I hope we have our biggest participation yet!  Thanks to all who have already registered with us.

If you have not yet registered, please join us by clicking on our Team page:


I quit my job…10 years ago…

So a company is celebrating 10 years in business. Is that a big deal? Well to me it is. And, I am proud to say that it is this collection agency celebrating it! About 11 years ago myself and my business partners starting talking about starting our own collection agency. A few of us thought we were nuts.

Leaving great jobs with a strong company in an industry that was growing?

Leaving behind thriving, award winning offices that we spent years building?

Taking no paycheck for who knew how long even though we all had growing families with small children?

Well, a bigger part of us was just crazy enough to believe that we could do this thing called “debt collections” better. Why couldn’t we add technology to an industry that was lagging behind in this area? Why couldn’t we add customer service “that you could notice” to an industry where it was all but non-existent? Why couldn’t we create a great place for employees to work where employees actually enjoyed their work and were proud to be a part of? And, why couldn’t we change the way people (business owners, regulators, legislators, media AND consumers) think about collection agencies?

I like to say you need to get uncomfortable to take the next step and grow. Well, we were certainly uncomfortable 10 years ago when we walked out the doors on our jobs that we had been so successful at.   There was no plan B, we “burnt the boats”, but we knew we would succeed!

I am proud of the company we have built. I am proud of changes we have made in our industry. I am proud of the thousands of clients that we have helped.   I’m very proud of the tens of thousands of dollars we have raised for various charities. And, I am proud of the environment we have built at our workplace to attract the top talent in any workforce.

So I ask you to raise your glass and help us salute to 10 more years of making a difference. For businesses, for consumers and for our industry.


American Profit Recovery is celebrating its 10 year anniversary this month. It’s hard to believe it was September of 2004 when we opened our doors and started helping our first client resolve their delinquent accounts. A lot has happened since then, we have expanded to 3 locations including Michigan, North Carolina and Massachusetts, we employ 53 people, we collect all over the country and we have resolved over 230 million dollars of bad debt for our clients.

There are over 6,000 collection agencies in the U.S. Some agencies come, and a lot of agencies go. I believe there are several reasons American Profit Recovery has stood the test of time. First and foremost, we offer a cost effective, very diplomatic soft approach that enables us to resolve our client’s delinquent accounts while still maintaining a positive relationship between the consumer and our client. We have found our clients love that we are able to resolve the account AND keep that consumer coming back to do business with them in the future.

Another reason we have been so successful, and perhaps the reason I love coming to work so much, is the people we have working here. I can honestly say that I like everyone who works here. I don’t think there are many people in the workforce that are lucky enough to be able to say that. I give a lot of credit to everyone who is responsible for hiring, training and developing our employees. We try to hire people who embody 3 core qualities that we value the most. A positive attitude, a good work ethic and most importantly, they need to have integrity. It’s not an easy task to know if someone has these qualities during an interview, but the reason our managers are so successful in identifying these candidates is that they themselves possess these qualities and live their life with these qualities in mind.

We appreciate those who decide to make a career here and adopt these core values and make them their own. The results are obvious, everyone trusts each other to do the right thing, and we work hard and have fun doing it. The success of our business is further enhanced due to the treatment our clients receive from everyone who works here. Our goal is to give our clients the best results and the best experience in the industry. None of that would be possible without our dedicated people who are constantly looking for ways to improve everything we do and everything we provide our clients. We believe a happy employee will take ownership of our company objectives and take care of the APR’s two most valuable assets, each other and our clients.

We strive to be the best we can be and we have a 10 year track record to prove it. 74% of our employees have been with us for more than 2 years and 52% have been part of our team for more than 5 years. Our client retention has never been better and I think employee retention is directly related to client retention. We have been voted as one of the top Collection Agencies to work for 7 years straight along with being recognized as an industry leader in many categories. I am proud to be a member of the team here at American Profit Recovery and I can’t wait to see what the next 10 years has in store for us.

By Joe Witkowski

I would like to say thank you to Jeff Spurgess for giving me tickets to the Joe Kocur Charity Softball game. It was great to see one of my favorite Red Wings, Darren McCarty, out there playing.

It seems that the older I get the less I follow sports. However, when I was joe kocur blog picyounger I was a big fan of the Detroit Red Wings. I would watch all of their games and followed the team when they won the Presidents Cup in 1996 only to lose to Colorado in the finals. Also, I followed the team when they won the Stanley Cup over the Flyers in 1997.

The most exciting part of the charity softball game was seeing the Red Wings, Darren McCarty in a kilt. It reminded of me of my kilt days at The College of Wooster (see picture).

Again, Jeff thanks for the tickets. I had a lot of fun.


By Tricia Renee

When I hire out the tuck-pointing on my house, I will call a referral from a neighbor. When I pick a stylist to deal with my hair, I ask around first. When I invest, I want the best. I want someone I trust.

Businesses are the same way, it turns out. When they need someone to join the team and do some lifting, they agree, it’s just better having someone who comes recommended.

At American Profit Recovery, our team is made up of a lot of referred staff. I believe this is a big reason why APR is such a great place to work. It’s so great that we want our friends working here and some of our friends DO work here.  Every job posting has a few or a pile of referrals that make their way on to the desk alongside hundreds of other applications. This is not to say that we only hire referrals; I came to APR two years ago as a complete unknown as many qualified candidates have. However, research seems to indicate that referred hires are actually better, read more in this article.

A recent survey by Ernst & Young and ACA International on the health of national and state economies in the U.S. shows that they continue to rely on the recovery of rightfully owed consumer debt.

This is where third-party debt collectors come into the picture, they are key in the recovery of debts and assisting the economy on the state and national levels.

Some of the key findings about third-party debt collectors from the survey are about job creation, outstanding debt and giving back.

When it came to job creation, the collection agencies directly employed more than 136,000 people, with a payroll of $6.4 billion.

With outstanding debt, third-party debt collectors received approximately 1 billion consumer accounts from creditor clients in 2013, and recovered 7 percent ($55.2 billion) of that debt.

For giving back, these agencies and their employees contributed $130.5 million and volunteered approximately 1.9 million hours to charitable community causes.

From this survey we see that third-party debt collectors collecting consumer debt helps to sustain the economy.

Read the full story here: http://www.acainternational.org/news-aca-releases-study-on-impact-of-third-party-debt-collection-on-the-national-and-state-economies-32857.aspx

I am writing this blog as a reflection of my time at American Profit Recovery and to tell you some of the reasons why it is a great place to work.

First, I hope you have chosen to use the summer to rest, relax and even disconnect a bit. We all need to reflect on our recent successes and failures as well as the challenges ahead. These moments are vital to careful planning and future successes.

The staff here at American Profit Recovery has been of great help to me and their camaraderie have made every day worthwhile. Further, the company has a profound mission to make a difference and change the fundamental way in which a collection agency operated. This mission exists to instill in its employees the desire to learn, to engage passionately with those around them and to be honorable persons of strong and resourceful character. The training they provided really excels in these matters.

I am confident that APR’s best years are still ahead. Many thanks to APR’s realistic, sincere and compassionate management team. You have enriched my working experience.

American Profit Recovery is excited to announce that The New Jersey Landscape Contractors Association (NJLCA) has recently endorsed the collection agency.

The NJLCA Board of Directors has approved American Profit Recovery to be their Preferred Partner for debt collections.

APR works with countless green industry professionals across the country and has a proven track record for improving the profitability of landscape contractors in maintenance, design/build, landscape management and of course lawn care businesses. APR recognizes that many landscape professionals are hesitant to send their clients to debt collection agencies due to the expense and fear of losing the client.

We know the importance of retaining customers and we employ a diplomatic approach to not only recover monies owed, but to keep those customers as well. We have a highly effective, flat-fee system that is affordable to almost any size company, and our online APRwebSM system allows you to track customer accounts in real time.

APR will save the NJLCA members time and money by collecting past due accounts earlier in the process, which frees up their employees to focus on other important tasks.

For more information on how American Profit Recovery can help Landscaping/Lawn care companies go to this page: http://www.americanprofit.net/lawn-care.htm

I was honored to help represent American Profit Recovery at last week’s ACA Convention & Expo. The ACA is an international association comprised of leaders of Credit and Collection professionals. This year was the association’s 75th anniversary celebration and it was held in Chicago. It was terrific to be able to take in the wonderful sights and sounds of Chicago shoulder to shoulder with industry leaders.

The days were spent attending several top notch educational seminars from world class speakers. The diverse group of speakers ranged from Harley Davidson CEO speaking about building his company’s reputation to top political consultant Karl Rove commenting on how the collection industry contributes positively to the overall economy of the country. Also, several motivational speakers gave some wonderful and entertaining presentations on developing and maintaining positive attitudes at home and at work. Some of the other speakers included leading attorneys who spoke about current litigation trends in the industry and suggestions on how to be compliant with regulators including the CFBP and FCC. What I took away from these seminars was the comforting feeling that APR is ahead of the curve when it comes to handling collections professionally and ethically.

After the daily seminars concluded the celebration was moved into the expo hall with many industry vendors sharing information on their products and services. I realized during the expo that APR already utilizes the most cutting edge technology to keep costs down for our clients and help us be as efficient as we possibly can to get the debt resolved.

Some of my favorite moments of the week were spent listening to stories from years past and realizing how far American Profit Recovery has come as an agency and how great this industry is as a whole. I was delighted to have the opportunity to attend such a great event and the experience I had strengthens my feelings on the career path I chose with American Profit Recovery.

Collectors Get a Bad Rap

When a collection agency makes the news, it’s not normally a positive event that caused the news coverage. Couple that with the fact that the only people who come in contact with a collection agency are consumers who allegedly owe a debt… and no one likes to have to deal with a past due debt.

Understandably, the collector is not the most popular person and for those reasons, collectors get a “bad rap”. They are often viewed as uneducated vultures that prey on the less fortunate and they are often told they should get a real job. I would like to say one thing to those who have that opinion of collectors. You just might be wrong…

I cannot speak about all collectors and all collection agencies and like every industry; there are always a few bad apples. Unfortunately, those bad apples give many collectors a bad name. I have found that most collectors are good people who happen to be in the collection industry.

At American Profit Recovery, we hire professional, college educated individuals who are career minded and are in it for the long term. Don’t get me wrong, they work for their clients and their job is to collect on legitimate debts. However, their goal is to help the consumer find a way to pay their debt without it going any further than a phone call. They all take ACA International’s Collectors Pledge to treat the consumer with respect and this pledge is the foundation of their training and compliance practices. The Collector’s Pledge reads:

I believe every person has worth as an individual.
I believe every person should be treated with dignity and respect.
I will make it my responsibility to help consumers find ways to pay their debts.
I will be professional and ethical.
I will commit to honoring this pledge.

I bet there are not many people out there who know this. I bet there are not many people who know how generous collectors are with their time and money to charitable causes. You may have seen that American Profit Recovery has been recognized several times for our philanthropic ways. But, what you probably have not seen is the countless times they have helped the less fortunate with no recognition. They participate in annual cancer walks, they have donated enough necessities and presents to adopt TWO families this past Christmas for the Adopt-a-Family program, they donate a day of labor during Planet Day of Service on Earth Day and when one of their own are in need, they go above and beyond to pool together time and money to help any way they can.

I know this does not sound like how collectors are normally portrayed by the media. The reason is because it is not news when an agency goes above and beyond to help a consumer, its only news when a “bad apple” goes too far. Those collection agencies should be punished for their wrong doing, but at the same time, the good collectors and good agencies should be praised for doing it the right way. I know that is unrealistic in today’s society, so I wanted to take a few minutes to praise the collection staff at American Profit Recovery. Thank you for all that you do for the consumers who need your help. Thank you for helping Creditors recover lost revenue that eventually trickles down to help the economy. Thank you for all the effort and teamwork that makes American Profit Recovery a leader in dispelling the “Bad Rap” that collectors and collection agencies are saddled with every day.

The information available on this web site is for informational purposes only and not for the purpose of providing legal advice. You should contact your attorney to obtain legal advice.

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