By Joe Witkowski

I would like to say thank you to Jeff Spurgess for giving me tickets to the Joe Kocur Charity Softball game. It was great to see one of my favorite Red Wings, Darren McCarty, out there playing.

It seems that the older I get the less I follow sports. However, when I was joe kocur blog picyounger I was a big fan of the Detroit Red Wings. I would watch all of their games and followed the team when they won the Presidents Cup in 1996 only to lose to Colorado in the finals. Also, I followed the team when they won the Stanley Cup over the Flyers in 1997.

The most exciting part of the charity softball game was seeing the Red Wings, Darren McCarty in a kilt. It reminded of me of my kilt days at The College of Wooster (see picture).

Again, Jeff thanks for the tickets. I had a lot of fun.

 

By Tricia Renee

When I hire out the tuck-pointing on my house, I will call a referral from a neighbor. When I pick a stylist to deal with my hair, I ask around first. When I invest, I want the best. I want someone I trust.

Businesses are the same way, it turns out. When they need someone to join the team and do some lifting, they agree, it’s just better having someone who comes recommended.

At American Profit Recovery, our team is made up of a lot of referred staff. I believe this is a big reason why APR is such a great place to work. It’s so great that we want our friends working here and some of our friends DO work here.  Every job posting has a few or a pile of referrals that make their way on to the desk alongside hundreds of other applications. This is not to say that we only hire referrals; I came to APR two years ago as a complete unknown as many qualified candidates have. However, research seems to indicate that referred hires are actually better, read more in this article.

A recent survey by Ernst & Young and ACA International on the health of national and state economies in the U.S. shows that they continue to rely on the recovery of rightfully owed consumer debt.

This is where third-party debt collectors come into the picture, they are key in the recovery of debts and assisting the economy on the state and national levels.

Some of the key findings about third-party debt collectors from the survey are about job creation, outstanding debt and giving back.

When it came to job creation, the collection agencies directly employed more than 136,000 people, with a payroll of $6.4 billion.

With outstanding debt, third-party debt collectors received approximately 1 billion consumer accounts from creditor clients in 2013, and recovered 7 percent ($55.2 billion) of that debt.

For giving back, these agencies and their employees contributed $130.5 million and volunteered approximately 1.9 million hours to charitable community causes.

From this survey we see that third-party debt collectors collecting consumer debt helps to sustain the economy.

Read the full story here: http://www.acainternational.org/news-aca-releases-study-on-impact-of-third-party-debt-collection-on-the-national-and-state-economies-32857.aspx

I am writing this blog as a reflection of my time at American Profit Recovery and to tell you some of the reasons why it is a great place to work.

First, I hope you have chosen to use the summer to rest, relax and even disconnect a bit. We all need to reflect on our recent successes and failures as well as the challenges ahead. These moments are vital to careful planning and future successes.

The staff here at American Profit Recovery has been of great help to me and their camaraderie have made every day worthwhile. Further, the company has a profound mission to make a difference and change the fundamental way in which a collection agency operated. This mission exists to instill in its employees the desire to learn, to engage passionately with those around them and to be honorable persons of strong and resourceful character. The training they provided really excels in these matters.

I am confident that APR’s best years are still ahead. Many thanks to APR’s realistic, sincere and compassionate management team. You have enriched my working experience.

American Profit Recovery is excited to announce that The New Jersey Landscape Contractors Association (NJLCA) has recently endorsed the collection agency.

The NJLCA Board of Directors has approved American Profit Recovery to be their Preferred Partner for debt collections.

APR works with countless green industry professionals across the country and has a proven track record for improving the profitability of landscape contractors in maintenance, design/build, landscape management and of course lawn care businesses. APR recognizes that many landscape professionals are hesitant to send their clients to debt collection agencies due to the expense and fear of losing the client.

We know the importance of retaining customers and we employ a diplomatic approach to not only recover monies owed, but to keep those customers as well. We have a highly effective, flat-fee system that is affordable to almost any size company, and our online APRwebSM system allows you to track customer accounts in real time.

APR will save the NJLCA members time and money by collecting past due accounts earlier in the process, which frees up their employees to focus on other important tasks.

For more information on how American Profit Recovery can help Landscaping/Lawn care companies go to this page: http://www.americanprofit.net/lawn-care.htm

I was honored to help represent American Profit Recovery at last week’s ACA Convention & Expo. The ACA is an international association comprised of leaders of Credit and Collection professionals. This year was the association’s 75th anniversary celebration and it was held in Chicago. It was terrific to be able to take in the wonderful sights and sounds of Chicago shoulder to shoulder with industry leaders.

The days were spent attending several top notch educational seminars from world class speakers. The diverse group of speakers ranged from Harley Davidson CEO speaking about building his company’s reputation to top political consultant Karl Rove commenting on how the collection industry contributes positively to the overall economy of the country. Also, several motivational speakers gave some wonderful and entertaining presentations on developing and maintaining positive attitudes at home and at work. Some of the other speakers included leading attorneys who spoke about current litigation trends in the industry and suggestions on how to be compliant with regulators including the CFBP and FCC. What I took away from these seminars was the comforting feeling that APR is ahead of the curve when it comes to handling collections professionally and ethically.

After the daily seminars concluded the celebration was moved into the expo hall with many industry vendors sharing information on their products and services. I realized during the expo that APR already utilizes the most cutting edge technology to keep costs down for our clients and help us be as efficient as we possibly can to get the debt resolved.

Some of my favorite moments of the week were spent listening to stories from years past and realizing how far American Profit Recovery has come as an agency and how great this industry is as a whole. I was delighted to have the opportunity to attend such a great event and the experience I had strengthens my feelings on the career path I chose with American Profit Recovery.

Collectors Get a Bad Rap

When a collection agency makes the news, it’s not normally a positive event that caused the news coverage. Couple that with the fact that the only people who come in contact with a collection agency are consumers who allegedly owe a debt… and no one likes to have to deal with a past due debt.

Understandably, the collector is not the most popular person and for those reasons, collectors get a “bad rap”. They are often viewed as uneducated vultures that prey on the less fortunate and they are often told they should get a real job. I would like to say one thing to those who have that opinion of collectors. You just might be wrong…

I cannot speak about all collectors and all collection agencies and like every industry; there are always a few bad apples. Unfortunately, those bad apples give many collectors a bad name. I have found that most collectors are good people who happen to be in the collection industry.

At American Profit Recovery, we hire professional, college educated individuals who are career minded and are in it for the long term. Don’t get me wrong, they work for their clients and their job is to collect on legitimate debts. However, their goal is to help the consumer find a way to pay their debt without it going any further than a phone call. They all take ACA International’s Collectors Pledge to treat the consumer with respect and this pledge is the foundation of their training and compliance practices. The Collector’s Pledge reads:

I believe every person has worth as an individual.
I believe every person should be treated with dignity and respect.
I will make it my responsibility to help consumers find ways to pay their debts.
I will be professional and ethical.
I will commit to honoring this pledge.

I bet there are not many people out there who know this. I bet there are not many people who know how generous collectors are with their time and money to charitable causes. You may have seen that American Profit Recovery has been recognized several times for our philanthropic ways. But, what you probably have not seen is the countless times they have helped the less fortunate with no recognition. They participate in annual cancer walks, they have donated enough necessities and presents to adopt TWO families this past Christmas for the Adopt-a-Family program, they donate a day of labor during Planet Day of Service on Earth Day and when one of their own are in need, they go above and beyond to pool together time and money to help any way they can.

I know this does not sound like how collectors are normally portrayed by the media. The reason is because it is not news when an agency goes above and beyond to help a consumer, its only news when a “bad apple” goes too far. Those collection agencies should be punished for their wrong doing, but at the same time, the good collectors and good agencies should be praised for doing it the right way. I know that is unrealistic in today’s society, so I wanted to take a few minutes to praise the collection staff at American Profit Recovery. Thank you for all that you do for the consumers who need your help. Thank you for helping Creditors recover lost revenue that eventually trickles down to help the economy. Thank you for all the effort and teamwork that makes American Profit Recovery a leader in dispelling the “Bad Rap” that collectors and collection agencies are saddled with every day.

Recently my family and I visited Niagara Falls for a quick weekend vacation. Being a Buffalo native growing up so close to the falls, I always took for granted what an amazing feat of nature they really are.

I always knew that people have harnessed Niagara Falls to provide electricit048y, but never knew that those efforts are also helping to preserve the falls. Left alone, the falls would erode at a rate of 10 feet per year. Because people have been diverting much of the Niagara River that would eventually reach the summit, the erosion rate is now only about 1 foot per year. In fact, they estimate that for much of the year, only 50% of the Niagara River actually reaches the summit of Niagara Falls. The rest is diverted for electrical power generation.

This got me thinking about the nature of our business. If creditors knew the advantage of being proactive (like those that harness the power of Niagara Falls), and outsourced their past-due receivables shortly after delinquency, they would not waste any revenue that would otherwise be lost by having those debts simply sit there on their balance sheet.

By identifying and diverting those slow-pay and delinquent accounts to an agency sooner rather than later, they would be left with a much more manageable and current Accounts Receivable balance sheet, and would thus be able to focus their attention on the more recent, and more collectible accounts.

Therefore, they would eventually limit the number of accounts that they would have to outsource to an agency, much the same way that the Niagara power plants limit the natural erosion of the falls.

To stare at the falls you cannot help but be awed by the power of nature, and yet, people have been able to maintain some measure of control. I hope any creditors with a lot of past due accounts avoid being intimidated or overwhelmed by the numbers, and take the initiative to get control back by utilizing an agency like American Profit Recovery.

Not only will we help collect the past due revenue, but we will do it diplomatically and maintain that relationship they have established with the consumer. Just like the Niagara powers plants conserve the beauty of the falls for generations to come.

A question that is frequently asked is “What type of training do collectors go through?”

A reputable collection agency will have a training program that covers a wide range of issues, knowledge and skills that are required and will continually reinforce that training. Below are some of the subjects covered in the training of debt collectors.

Personal Skills
Most reputable agencies hire people who can communicate well and then train them even further. The goal of an agency is to get payments secured for a client, so a collector needs to have superior skills in communicating with others. Debt resolutions come from a respectable dialogue and communication with consumers.

Regular Meetings
A collection agency with a good reputation will also hold regular meetings and trainings to review the quality of calls made to consumers. They will also use this time to review best practices in the industry, maximize the effectiveness of their communications and limit potential complaints made from those calls.

Local, State and Federal Laws
Since laws can change frequently training sessions on local, state and federal laws should be held on a regular basis to ensure compliance with these regulations. At American Profit Recovery there are meetings at least monthly and we incorporate other issues such as compliance with these laws as well as possible new laws and regulations that are being proposed.

Economic Impact
One thing that sets apart the good from the great are trainings about the impact our industry has on the economy. At APR we make it a point to reinforce just how important our efforts are to our clients as well as to the economy.

Billions of dollars each year are put back into businesses and the economy by the collection industry, and it’s important for those trying to collect payments to understand the importance of their work. Quality training makes any business better and makes them different from others.

Hear what our own Matt Moskowitz has to say about reputable collectors in the video below:

The Best Team In The Biz!

This week American Profit Recovery celebrated our Annual Employee Week. It’s designed to recognize the hard work and dedication the employees put forth during the year and it hopefully shows our employees that the owners appreciate the people that make it a great place to come to every day.

Employee week is important to me personally because we get a chance to get everyone under the same roof even if it’s only for a short period of time. We fly everyone from our North Carolina and Massachusetts office into our Michigan location for a few meetings, some hard work and a lot of fun. I think it’s great for everyone to be able to interact with each other and it gives everyone a better picture of what we are trying to accomplish here at American Profit Recovery, to provide our clients with the best collection strategy, the best customer service and the best experience in the industry.

This year we took everyone to a Detroit Tigers game, went bowling and had a fund raiser at a local sports bar. There was lots of food, including a breakfast that was prepared and served to all the employees by the owners, trivia games, movies in a the conference room during company provided lunches, prize give-a-ways and much more. Obviously everyone had a good time, but the collateral benefits of employee week will be a better product. Everyone will be re energized and refocused on being the best collection agency in the industry.

Ultimately our clients will be the beneficiary of Employee Week. Energized and happy employees translate to better customer service and a better client experience which makes Employee week worth all the effort. Thank you to everyone who put this all together and Thank you to everyone who makes American Profit Recovery what it is…..A great place to work.

The information available on this web site is for informational purposes only and not for the purpose of providing legal advice. You should contact your attorney to obtain legal advice.



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