Team APR Archives - American Profit Recovery

Two Decades in Debt Collections: A Career of Purpose, Leadership, and Positive Impact

By Mike Hiller:

When I walked into my first entry-level debt collection job 20 years ago, I never imagined the journey ahead. What began as simply learning the ropes of an industry often misunderstood has turned into a deeply fulfilling career: one marked by leadership, mentorship, and a commitment to showing the world the positive impact our profession brings to people, businesses, and the economy as a whole. […]

David Greenwood2025-09-25T07:45:36-04:00September 10th, 2025|Categories: Accounts Receivables, Small Business Collections, Team APR|

Can you build a meaningful and thriving career at a collection agency?

We’re proud to say that, as in many of the past several years, we have earned the distinction of being one of the best places to work in the collection industry. It’s a recognition that we do not take for granted every year and work hard to achieve.

Maintaining an environment and a culture where people want to come to work and are excited about what the day brings them is truly one of the best parts of seeing this organization grow and thrive.

For over two decades, we have provided individuals from all walks of life with the opportunity to build and grow a career that they themselves can be proud of. But we didn’t do […]

David Greenwood2025-11-19T09:11:02-05:00September 2nd, 2025|Categories: Team APR|

Reflections from ACA International in Louisville, KY

By Jeff Spurgess:

As I reflect on this past week at the ACA International Convention in Louisville, KY, I can’t help but think back over the 34 years I’ve spent in this industry—and the incredible progress both our profession and my longtime peers and partners have made. It’s been quite the journey since January 27, 1992, when Barry Jennings hired me to be a collector at Transworld Systems. […]

David Greenwood2025-08-06T10:29:32-04:00August 6th, 2025|Categories: Team APR|

All Debt Solutions Joins American Profit Recovery

Farmington Hills, MI; January 2025 – American Profit Recovery, a collection agency based in Michigan and Massachusetts, has announced that effective February 1, 2025, All Debt Solutions, a Massachusetts-based collection agency, will merge with APR.

All Debt Solutions and American Profit Recovery, combining decades of industry expertise have simultaneously offered diplomatic debt collection solutions to a wide range of industries. Those industries include medical, financial, education as well as specialties in small business.

Owner of All Debt Solutions John Tammaro and the founders of American Profit Recovery will bring together their decades long personal and professional relationships to continue to serve the business community with diplomatic and effective debt collections and assist consumers in meeting their […]

David Greenwood2025-10-10T09:04:28-04:00January 31st, 2025|Categories: Collection Industry News, Team APR|

What Does It Take to Be a Debt Collector? A Look at a Professional’s Training and Tools

There are many great career opportunities in the debt collection industry. And one of them is being a professional debt collector.

Professionally trained debt collectors serve several purposes. They of course assist a business with improving cash flow by bringing late and non-paying customers to the table. And they help consumers navigate challenging financial situations.

Training is the most important part of being a professional debt collector. There are many parts of being in collections that require consistent knowledge and training as well as mastering creatin skills.

Want to know more about the ongoing training and skill-building that professional debt collectors go through? […]

David Greenwood2025-01-06T10:37:51-05:00January 9th, 2025|Categories: Accounts Receivables, Advice for Consumers, Small Business Collections, Team APR|

Overcoming Challenges as Debt Collectors

By Delaney:

Debt Collectors are faced with many hurdles when trying to contact consumers to pay on past due balances. Many of these hurdles come from pre-conceived notions about what it means to have an account sent to collections, or to be contacted by a collection agency.

At American Profit Recovery, we do our best every day to change the perception of the collection industry in order to educate both consumers and prospective clients on what those things truly mean. […]

David Greenwood2024-09-27T10:00:13-04:00September 27th, 2024|Categories: Accounts Receivables, Small Business Collections, Team APR|

Celebrating 20 years-how it started and how it’s going

American Profit Recovery is celebrating 20 years in business. However, we are not just celebrating being in business for two decades, we are applauding our vision come true and how we have built a reputable debt collection agency that has achieved what we set out to do in 2004.

We came together because we saw an opportunity to improve just about every area of collections. We were more than confident that we could not only improve how a business achieved results by using a debt collection agency, but we could also make a challenging experience for consumers, much more productive.

We knew there was a way to improve the debt collection industry and make it far more […]

David Greenwood2024-09-26T11:30:10-04:00September 26th, 2024|Categories: Team APR|

Our Google Reviews Tell a Story

By Sabrine:

Who would have thought that a collection agency would have such great google reviews?!

Prior to starting at American Profit Recovery back in 2017, I relied on APR’s reviews online to determine whether I would give this company a chance or not. Now, in 2024, the reviews are a tool used across our various departments daily as well as a talking point for potential employees coming in for interviews. […]

David Greenwood2024-09-09T09:08:59-04:00September 9th, 2024|Categories: Team APR|

Growth and learning are part of building a career here

By Ian:

Just over four months ago, I joined the customer service team at American Profit Recovery. I was immediately impressed by the warmth and helpfulness of my colleagues – I’ve enjoyed getting to know them and learning from them, and it’s easy to see why they get such great reviews from our clients. […]

David Greenwood2024-08-23T12:42:57-04:00August 23rd, 2024|Categories: Team APR|

Debt Collection: The Art and Science of Mental Rehearsal

What is Mental Rehearsal?

When learning about mental rehearsal, it’s important to understand that it is a proven tactic that can help anyone who wants to improve the way they perform. It has been put through the process of the scientific method with consistently reproducible results.

Mental Rehearsal Definition

Mental rehearsal is the act of using your internal voice and practicing a task inside your mind without the need to physically act it out. Research by Dr. Srini Pillay has found that imaginary practice stimulates the same regions in our brains when visualizing an action that are stimulated when actually performing that action. Many top performers, including professional athletes, report naturally practicing mental rehearsal without first being […]

David Greenwood2024-08-08T13:59:13-04:00August 8th, 2024|Categories: Advice for Businesses, Team APR|

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