On October 17th, Sean Lennon, Mike Hiller, Greg Desana and I attended the Michigan Association of Collection Agencies Annual Educational Program in East Lansing, MI. Attorney Charity Olson did an FDPCA review that, as always, was extremely informative. Her practice is primarily handling lawsuits against debt collection companies and their collectors, and her presentation regarding the FDCPA is a must-see for all collectors. Her presentation delved into preventing FDCPA lawsuits based on her experience handling lawsuits against debt collectors. Her insight, experience, and expertise in interpreting the FDCPA is both very impressive, and very interesting. What never ceases to amaze me is just how compliant we as a company already are. Many of her suggestions for best practices are already our standard procedure. It can be pretty intimidating hearing about all the different cases filed against debt collection companies, but it is always a relief to know that I work for a company that sets such a high standard when it comes to compliance with collection law. I can’t wait to attend next year, and hope to bring more of our collectors as well. Thanks to Mike, Greg, and Sean for coming along. It was a great and informative event!!!