Growing up, my birthday was one of the most exciting days of the year. It was one of those days my parents didn’t have to get me out of bed for. I was totally aware that it was MY day and very excited for the celebration/presents/cake/birthday wishes … it was awesome!
My birthday has changed a little bit over time. It’s now just a regular day. Void of the excitement of childhood, I awake to the obligations and routine of everyday life. The dog needs to go out, my son needs to be changed, fed, dressed, and brought to daycare … just a regular day. Continue reading “Reflections on another birthday”
It is hard to believe that I recently celebrated my 11 year anniversary at American Profit Recovery. A lot has changed in my personal life since that time in 2007 and I still remember the excitement and nervousness I felt during that first interview.
Since then, I have gotten married, had a daughter and moved twice. Likewise, there have been numerous changes at American Profit Recovery since that time. For myself, I have grown from a brand-new, very green collector, to managing a team of collectors, training and developing those collectors and seeing them grow into management roles themselves.
On a company level, I have seen American Profit Recovery grow from a small collection agency to a medium-sized (and proud of it!) agency. I have seen us grow each of our departments, I have seen office expansions, changes in procedure and continued advancements in our industry over the years that I never would have imagined.
While some may think that after a long career here at American Profit Recovery that I would no longer feel the same excitement I did during my first interview, the opposite is actually the case. I cannot wait to see what the next 11 years brings!
My experience has put me in a better place to anticipate some of those changes; however, they will be no less exciting to see. What I know for sure, is that whatever the future brings, I’m looking forward to continuing to grow with American Profit Recovery, and seeing the company continue to grow as well.
Want to see what Brit and others see in a career at American Profit Recovery. Check out the career page here.
We just got back from a great week in Louisville at the Landscapes 2018 and GIE+Expo. We work with many different types of industries and some of those industries just happen to have a special place in my heart. The Lawn Care and Landscape industry is simply one of my favorites.
These people are some of the most down to earth and easy going people you would ever want to meet. The industry provides such a valuable service and I love how much they truly care about their customers. I have to say that it was fantastic to see so many clients, some of which we have truly become good friends with. It is somewhat like a family reunion!
We received so much positive feedback and to hear how well we have done for them definitely makes me feel great. We have some of our highest recovery rates of any industry we work with. We are nearing 1100 clients in the industry and have some fantastic partners such as NALP and Real Green Systems.
We are very grateful to be able to help these great companies and hope to continue to grow the number of companies we help in the industry. Obviously, as we approach the winter months, their cash flow becomes even more important and we are proud to be a tool for these contractors to help them increase their cash flow and reduce some of their internal costs, time and strife.
Thank you to NALP for putting on this great event and thank you to all of our clients and partners, it was fantastic to see so many of you last week.
Want to learn more about how we can help your lawncare or landscaping company? Check out that page here.
Let’s get right to the point here. Most consumers and others needing your product or service do not really care about how great you feel you are as a business. You may be all these things. You may be the best in the business or your industry and you might even have an endless list of referrals from others because people think so highly of you and your work. But there is really only one thing most care about when they think about using your company.
Can you do what I need you to do?
We are one of several collection agencies that work with small business around the country and what we quickly find out with a business that contacts us is that while they may have gotten a quick laugh from one of our blooper videos on YouTube, they are attracted to us ultimately because they feel we can do the job which is recover the money owed to them. By the way, we won’t stop having fun here at American Profit Recovery but we do understand that it is, in the end, our reputation as a reputable collection agency that gives a business comfort in hiring us. Continue reading “Are you solving problems or just telling people how great you are?”
I am coming up to my one year anniversary with American Profit Recovery and I was asked to write an entry for the blog. The hard part was not actually writing a blog, but what to write about. There has been so much that has happened in this short 12 month period. Where to begin?
Looking back I remember being so sensitive in the beginning; learning how different people choose to communicate with us. It makes me laugh because this past year was the most Cherry Pepsi I have ever consumed in my life. This is my vice of choice. And I can honestly say I have not had one in two months, which is the first step to recovery (inside CSR joke…) Continue reading “Reflections On My First Year At American Profit Recovery”
It’s that time of year! We’re almost to the start of the upcoming pro football season! So, I am watching every report from my team’s training camp, paying close attention to all the roster moves, and pretending that it doesn’t bother me that the experts think my team is going to be pretty bad this year. Anyway, I’ve also been watching all the behind-the scenes shows about mine and other team’s training camps, and interestingly enough I’m seeing a lot of similarities in the way these teams operate compared to how we work here at American Profit Recovery. Many of these teams talk about the “culture” of their team, and so much of that seems to include our core values – Positive Attitude/Integrity/Work Ethic.
Positive Attitude in football is about not letting a bad play get you to give up or abandon your game plan. For us, positive attitude is about focusing on how we can help a consumer find ways to pay their just debts, and not on how we cannot.
Integrity in football is about studying your playbook, watching film, and making sure you are fully prepared to do your job on game day. For a reputable debt collector, it includes putting a priority on compliance, taking the time to understand what type of assistance a consumer needs to in order to resolve their debt, and working in the best interests of the consumer, our clients, our co-workers, and our industry.
Work Ethic in football is all about practicing like you play. Putting in time in the weight room, and playing a full 60 minutes every game. For our collectors, it is all about paying attention to details, making yourself available to speak to consumers after normal business hours, and getting as much productivity out of yourself during a work day.
It’s no surprise to see that the players who commit themselves to their team’s culture and core values are the ones who see the most playing time. Not surprisingly, they are also the players their teams depends upon the most. The same rings true at American Profit Recovery. The collectors who commit themselves to doing all the things necessary to be the best they can be are our leaders. Not just in dollars collected, but in maintaining our high standards of compliance, customer service, and teamwork. It is yet another example of the successful culture we have created here at American Profit Recovery, and why I’m so proud to be a part of THIS team.
There are endless reasons why a customer could be angry. And if you’ve spent any amount of time in business, you have no doubt had your share of customers that are not happy for one reason or another. Some customers get upset over minor issues or inconveniences while others don’t get angry until they’ve reached their boiling point. We’re sure you have experienced both.
Let’s point out something obvious right up front. We know a few things about upset consumers. We’re a collection agency. In a lot of situations, the people were are in contact with might not be thrilled about talking with us. However, in many cases they are, because we offer much needed help in resolving their financial situation. After a rough start sometimes, we end up amicably coming to an agreement about how both can resolve the matter together. As long as certain pieces come into play. Continue reading “How to work with angry customers”
Every year, our company celebrates all employees with employee week. During the week, we play fun games around the office, go to a Detroit Tigers game and get chances to win awesome prizes. Overall it is a great week with opportunities to bond with your co-workers.
What I loved most about this year’s employee week is how we started it off, and that was with helping the community. The Friday prior to employee week we went out as a company to Island Lake to volunteer as American Profit Recovery done for several years now. This was my first year going out and I had the job of painting picnic tables. Other jobs included, spray painting grills back to black, cleaning up trees on paths in the park, and taking staples out of picnic tables.
Helping out the community was fun but it also made a time for the company to spend time together and get to know each other better. We ended the day with a picnic that was put together by all the owners. We had hot dogs, burgers, and some yummy sides! We then played JUMBO JENGA and numerous yard games. Very fun, I am looking forward to many more years to come, not only to volunteer but employee week as well.
This is a great place to build a career!
Up 50% since 2015, nearly 52 percent of the world’s population (3.8 billion individuals) are now online. That’s great progress and opens up a whole host of opportunities for everyone online to experience the many benefits of being online.
But as you well know, there are still many security issues that go along with using the internet. We have in this country gotten used to online banking and shopping, and some even post things to social media that can give hackers an edge. And many of us don’t even know it. That along with passwords that should not be passwords, and we have opened ourselves up to the potential to have security issues with our data.
The United States is constantly under a barrage of attacks from foreign actors.
- Verified 2018. Russian hackers attack US power grids.
- Verified 2018. Iranian hackers attack more than 140 US universities.
- Verified 2017. China hackers attack the US Office of Personnel Management (OPM) exposing records of over 22 million federal employees.
- Organizations are constantly threatened by malicious actors.
- Adobe had 38 million records stolen.
- Home Depot had 56 million consumer records exposed.
- Uber has 57 million users and 600,000 driver records compromised.
- JP Morgan Chase (The largest US bank) had the information from over 76 million households and over 7 million companies compromised through a data breach.
- PlayStation had 77 million consumer accounts breached.
- Anthem, the second largest insurance company in the US, had 78.8 million current (and former) customer records exposed.
- TJX Companies had 94 million credit cards stolen.
Continue reading “Cyber-fare”
Employee week is a great time of year for all involved. This was my third year and every year it has gotten better. It encourages employees to participate in bonding activities that push our competitiveness to a new level. This year I had the pleasure of being a team captain and got to work more closely with my fellow collectors.
We all worked towards one goal during the week as we were divided into different teams trying to win the big prizes. Despite this week being competitive, everyone stays professional and remembers we are all for the same reason, to help our clients and their consumers.
I also enjoy learning more about my coworkers with our daily quizzes, embarrassing/competitive activities but more importantly being shown what it means to work for a company who truly cares about you. I look forward to the owner’s breakfast every year where we have everything from Chocolate pancakes to made to order omelets. 2018 was another great year, and I look forward to all the years to come.