Reflections On My First Year At American Profit Recovery

By Domicka:

I am coming up to my one year anniversary with American Profit Recovery and I was asked to write an entry for the blog.  The hard part was not actually writing a blog, but what to write about.  There has been so much that has happened in this short 12 month period.  Where to begin?

Looking back I remember being so sensitive in the beginning; learning how different people choose to communicate with us.  It makes me laugh because this past year was the most Cherry Pepsi I have ever consumed in my life.  This is my vice of choice.   And I can honestly say I have not had one in two months, which is the first step to recovery (inside CSR joke…) Continue reading “Reflections On My First Year At American Profit Recovery”

Are You Ready For Some Football?

It’s that time of year!  We’re almost to the start of the upcoming pro football season!  So, I am watching every report from my team’s training camp, paying close attention to all the roster moves, and pretending that it doesn’t bother me that the experts think my team is going to be pretty bad this year.  Anyway, I’ve also been watching all the behind-the scenes shows about mine and other team’s training camps, and interestingly enough I’m seeing a lot of similarities in the way these teams operate compared to how we work here at American Profit Recovery.  Many of these teams talk about the “culture” of their team, and so much of that seems to include our core values – Positive Attitude/Integrity/Work Ethic.

Positive Attitude in football is about not letting a bad play get you to give up or abandon your game plan.  For us, positive attitude is about focusing on how we can help a consumer find ways to pay their just debts, and not on how we cannot.teamwork tips for companies

Integrity in football is about studying your playbook, watching film, and making sure you are fully prepared to do your job on game day.  For a reputable debt collector, it includes putting a priority on compliance, taking the time to understand what type of assistance a consumer needs to in order to resolve their debt, and working in the best interests of the consumer, our clients, our co-workers, and our industry.

Work Ethic in football is all about practicing like you play.  Putting in time in the weight room, and playing a full 60 minutes every game.  For our collectors, it is all about paying attention to details, making yourself available to speak to consumers after normal business hours, and getting as much productivity out of yourself during a work day.

It’s no surprise to see that the players who commit themselves to their team’s culture and core values are the ones who see the most playing time.  Not surprisingly, they are also the players their teams depends upon the most.  The same rings true at American Profit Recovery.  The collectors who commit themselves to doing all the things necessary to be the best they can be are our leaders.  Not just in dollars collected, but in maintaining our high standards of compliance, customer service, and teamwork.  It is yet another example of the successful culture we have created here at American Profit Recovery, and why I’m so proud to be a part of THIS team.

How to work with angry customers

There are endless reasons why a customer could be angry. And if you’ve spent any amount of time in business, you have no doubt had your share of customers that are not happy for one reason or another. Some customers get upset over minor issues or inconveniences while others don’t get angry until they’ve reached their boiling point. We’re sure you have experienced both.

Let’s point out something obvious right up front. We know a few things about upset consumers. We’re a collection agency. In a lot of situations, the people were are in contact with might not be thrilled about talking with us. However, in many cases they are, because we offer much needed help in resolving their financial situation. After a rough start sometimes, we end up amicably coming to an agreement about how both can resolve the matter together. As long as certain pieces come into play. Continue reading “How to work with angry customers”

Employee Week Starts With The Community

By Caylyn

Every year, our company celebrates all employees with employee week. During the week, we play fun games around the office, go to a Detroit Tigers game and get chances to win awesome prizes. Overall it is a great week with opportunities to bond with your co-workers.

What I loved most about this year’s employee week is how we started it off, and that was with helping the community. The Friday prior to employee week we went out as a company to Island Lake to volunteer as American Profit Recovery done for several years now. This was my first year going out and I had the job of painting picnic tables. Other jobs included, spray painting grills back to black, cleaning up trees on paths in the park, and taking staples out of picnic tables.

Helping out the community was fun but it also made a time for the company to spend time together and get to know each other better. We ended the day with a picnic that was put together by all the owners. We had hot dogs, burgers, and some yummy sides! We then played JUMBO JENGA and numerous yard games. Very fun, I am looking forward to many more years to come, not only to volunteer but employee week as well.

This is a great place to build a career!

 

Cyber-fare

Up 50% since 2015, nearly 52 percent of the world’s population (3.8 billion individuals) are now online. That’s great progress and opens up a whole host of opportunities for everyone online to experience the many benefits of being online.

But as you well know, there are still many security issues that go along with using the internet. We have in this country gotten used to online banking and shopping, and some even post things to social media that can give hackers an edge. And many of us don’t even know it. That along with passwords that should not be passwords, and we have opened ourselves up to the potential to have security issues with our data.

The United States is constantly under a barrage of attacks from foreign actors.

  • Verified 2018. Russian hackers attack US power grids.
  • Verified 2018. Iranian hackers attack more than 140 US universities.
  • Verified 2017. China hackers attack the US Office of Personnel Management (OPM) exposing records of over 22 million federal employees.
  • Organizations are constantly threatened by malicious actors.
  • Adobe had 38 million records stolen.
  • Home Depot had 56 million consumer records exposed.
  • Uber has 57 million users and 600,000 driver records compromised.
  • JP Morgan Chase (The largest US bank) had the information from over 76 million households and over 7 million companies compromised through a data breach.
  • PlayStation had 77 million consumer accounts breached.
  • Anthem, the second largest insurance company in the US, had 78.8 million current (and former) customer records exposed.
  • TJX Companies had 94 million credit cards stolen.

Continue reading “Cyber-fare”

Employee Week Creates a Bond

By Angela:

Employee week is a great time of year for all involved. This was my third year and every year it has gotten better.  It encourages employees to participate in bonding activities that push our competitiveness to a new level.  This year I had the pleasure of being a team captain and got to work more closely with my fellow collectors.Best places to work in Michigan

We all worked towards one goal during the week as we were divided into different teams trying to win the big prizes. Despite this week being competitive, everyone stays professional and remembers we are all for the same reason, to help our clients and their consumers.

I also enjoy learning more about my coworkers with our daily quizzes, embarrassing/competitive activities but more importantly being shown what it means to work for a company who truly cares about you.  I look forward to the owner’s breakfast every year where we have everything from Chocolate pancakes to made to order omelets.  2018 was another great year, and I look forward to all the years to come.

Our Company Sure Knows How To Take Care Of Their Team

By Ethan:

Recently, we celebrated employee week at American Profit Recovery. This week happens once a year in the summer time and is probably one of the most fun weeks of the year at the company. For this week, all employees split into teams and compete in a week long, friendly competition, with the winning team receiving prizes at the end of the week. Also, numerous events, games, and meals are held across the whole week, both during and after work. These include trivia games, “Minute to Win It” style games, lunches and breakfast provided by the company, a night of bowling, and a Detroit Tigers baseball game.

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I feel lucky to work for a company that values every employee, and shows it too, both with time and money. Many employees come in every day and put in a lot of hard work, and it never goes unnoticed here. The annual Employee Week and the regular recognition throughout the year make APR truly a great place to work.

See what some of my fellow team members have to say about the best Employee Week in the business!

Courtney:

“I loved splitting the office into teams, gets people out of their comfort zones & builds good team work skills.  My favorite events are the minute to win it games, seeing everyone enjoy it & laugh hysterically.  Placing an eye patch over one eye & scooping ping pong balls out of a bowl & transferring them into another using only a spoon in your mouth was quite hilarious.   Employee week overall helps everyone get to know each other a little better & definitely makes the office closer as a company.”

Brian:

“You can walk past someone every day that you work with and not know a thing about them. Employee week provides the opportunity to bring everyone together, learn more about your co-workers and have FUN !!!!”    Thank you to the owners for making it happen every year !!!!

Joe W.

“During Employee week, I stop by Walmart, to buy some pirate gear for employee week dress up.  Well, ringing me up, the cashier asked, why I was buying the pirate gear. I explained, that it was to dress like a pirate for work, hoping that my team would win a TV. It was the look of envy wishing that work for APR, that so memorable.”

Aubreigh:

“Employee Week is a week that sets American Profit Recovery apart from any other company I’ve worked for. It allows us to incorporate fun teambuilding activities into the work week and get to know our team members in other departments that we normally may not have a chance to talk to. It is also a great way to let employees know they are appreciated. I had a blast during my first Employee Week and I’m already looking forward to the next one!”

 

Are you paying attention to risks in your small business?

When it comes right down to it, risk equals money in a small business. In fact, if you’re running a small business, that can be a risk in itself. Every day can present a challenge that can either help your business take off to a new level, or harm your business in some way. And hopefully your risk-taking takes you in the positive.

But it’s the risks we encounter daily that can cause a small business owner time, money and reputation. And it’s how you handle them that can make or break your profitability.

As a collection agency that works with small business, we hear countless stories from those in business about the ups and downs of their individual operations. From lawn care companies, contractors, veterinarians and even schools. And because we work extensively with dental and medical collections, we often hear the struggles of those medical practices as well. Continue reading “Are you paying attention to risks in your small business?”

Number One Call Center in the Industry-Where Do We Go From Here?

We did it! We earned the number one spot on the 2018 Best Call Centers to Work For. We always knew American Profit Recovery was the best collection agency to start and build a career in the credit and collections industry, and now we have proof. We are clearly one of the best places to work in this industry and I might add, anywhere.

And before you move on and say to yourself, “big deal, they won another award” take a moment to listen why this is an important event.Best collection agencies to work for

There are a number of industries that over time, have a long history of receiving negative press coverage, have an unattractive perception from the public and have thought to be an undesirable place to work. The collection industry has long suffered all of these. While we will not deny the existence of those in our industry that don’t take these issues seriously, we have, from day one, made sure that the way we treat others takes precedence over everything else. That includes consumers and our staff. Continue reading “Number One Call Center in the Industry-Where Do We Go From Here?”

Great customer service makes you different

What does a collection agency know about customer service? More than you think.

If there are a few things that are overflowing here at American Profit Recovery, its respect, and a deep desire to help. That’s helping the business that hires us and their customer that owes them money. They both require our help and some might say, they are both our customer.

Since we are most often talking about helping a business, stay in business, and what we can do to help them, let’s focus on the consumer for a moment.Reputable Collection Agencies

While in many cases, a consumer gets into our system because of an oversight or even a minor dispute, many times, they are facing financial challenges. And in a lot of cases, they don’t know where to turn. So they ignore both the business they owe the money to and the debt collector. It is our job to open the lines of communication as best we can. And we cannot do that by being rude, unreasonable or not understanding of their situation. We need to be great at customer service. Continue reading “Great customer service makes you different”