Yearly Wrap Up Call

By Sarah:

Our Year End Call is one of my favorite events here at American Profit Recovery. Every year we have a company meeting to sum up how we did the year prior. This meeting is not only filled with detailed information on how well we have performed for our clients but also celebrates individual successes as well as slideshows of pictures, memories and funny moments we have shared.

I feel like this meeting is so important for morale in the office. When you’re focusing on the goals of your own department day in and day out the big picture can get lost and being able to take some time aside and really see how big of an impact we have made in the lives of our clients, consumers and our community helps brings that picture back in focus.

This meeting is just another way that this collection agency shows how they value their employees. I know that the review of 2019 will be filled with exciting information and I can’t wait to see which of my coworkers will be highlighted for exceptional jobs well done! This year we’re partaking in some company favorites of a pizza lunch and Whirlyball after as well, and that is just the cherry of top of an awesome re-cap!

How is the debt collection industry better today?

All of the founders of American Profit Recovery have spent decades working in leadership roles at nationwide collection agencies, so we’ve seen quite a bit. All of us have at least 25-plus years working in this field and we have seen the progress that any evolving industry has seen in that period of time.

There has no doubt been tremendous development and innovation in this industry and we feel it’s all been for the good of both the businesses that hire collection agencies and the consumers that we contact.

As an industry that has always been misunderstood by many and scrutinized more than others, it’s always important to share the positive movement that takes place on a regular basis both here and industry wide. Continue reading “How is the debt collection industry better today?”

Our Team Takes Pride in Adopting Families

By Melissa:

This year we had another great turn out for our Annual Adopt a Family. This year the team at American Profit Recovery raised $1,585 from casual days and a football pool. Employees were also given the opportunity to choose items off of our Giving Tree and through this initiative employees also purchased over 120 items for the family’s as well.

Our team was able to help three separate families that are local to Farmington, MI via Farmington Public Schools and also help many girls at the Vista Maria home for girls in Dearborn Heights, MI. Our crew in all, was able to raise funds, purchase all the gifts, sort all of the gifts and deliver all the gifts in time for the holidays.

Delaney Gloger, Scott Schmaltz & Aubreigh Sabbota – packing the cars to deliver the gifts

This is a very popular initiative for everyone at APR every year and is near and dear to everyone’s hearts to be able to help those in need around the holidays. This is the 11th year our team has run this initiative.

Below are some thoughts from some of our helpers who actually delivered the gifts to their destinations and their experience even inspired them to want to do more in the future. Continue reading “Our Team Takes Pride in Adopting Families”

When you have an ongoing need for a collection agency-What you need to know

We have stated it many times here on our blog that if you are running any type of business, you are going to have customers that are either late in paying their bills to you, or at some point, not paying you at all. In a perfect world, customer payments would come in on or before the due date, and no one would delay payments to you. But we all know, that’s not how things work.

It’s a pretty clear assumption that the more customers you have, the greater need your company will have when it comes to having a plan for those late and non-paying customers. In short, more customers equal more late payments. So as a nationwide collection agency that works with clients that have ongoing debt collection needs, we would like to offer a few tips for companies that require more attention when it comes to getting customers to pay. Continue reading “When you have an ongoing need for a collection agency-What you need to know”

Helping our veterans during the holidays

By Melissa:

This is the 10th year that American Profit Recovery has hosted an event to be able to give back to our veteran’s in the month of November to celebrate Veteran’s Day. Through this initiative during the past 10 years, our team has been able to donate over 1,700 items to veterans in need. Items we have collected were things such as coats, warm clothes, toiletries, books, etc. This year, American Profit Recovery had its best year yet for our Veteran’s Day initiative and we were able to donate 334 items to the Love a Michigan Vet Project based out of Lincoln Park, Michigan.

Thalia Reyes and Curtis Schmitt packing up some of the donations we received this year

For the second year – American Profit Recovery has partnered with Real Green Systems on this initiative. Real Green Systems was able to also donate hundreds of items on top of the items the APR team donated.

This is an event that the employees really get excited about and involved in each year. Not only do we have veterans who work and have worked here at APR but also most employees have veterans in their families as well – which makes this event a very personal one. Being able to know their donations are going to local veteran’s in need especially around the holidays makes us all here at APR very proud.

You can learn more about the Love a Michigan Vet here:

Effective debt collections during the holiday season

If you have spent any time reading our blog or viewing our many videos, one thing you’ll take away is that the best way to collect a debt from a customer is to be nice. While we do understand that’s not the only factor in getting your customers to pay, it is one of the foundations in getting people current in their obligations to your business. And it is never more important than during the holidays.

There are so many things going on in our lives during the holidays.

For one, we have all those holiday obligations. One the personal side, we have shopping to do, we need to attend our children’s holiday concerts and school parties and we may even throw a party ourselves for friends. And on the business side, we have our year-end duties such as budgeting, planning for next year, staff reviews and so many other parts of operating a business.

And then of course we have all the spending going on during the holidays which cannot be a surprise to anyone. All this leaves us with an extremely busy and distracting time of the year. Which can lead to all kinds of reasons you’re not seeing cash come through the door.

How do I collect debt during the holidays?

First, recognize that not everyone is trying to avoid you. As we mentioned, and you should be well aware of, these are busy times and it’s probably not just bill paying that your customers are behind in. The holidays place many more hours of activity and commitments on our plates and many people will undoubtedly miss something during this season. Could be a bill, could be a meeting. But in short, we are all busy. So take that into consideration when trying to collect payments.

Be respectful

Once again, if you know us, you know that regardless of the time of year, we always advocate for you being nice to people. Getting upset, raising your voice or creating unrealistic demands do not work anymore. In fact, they may never have. You have to treat your customers with tact, be fair and you need to treat them with dignity. Train your staff to use a non-threatening tone when they contact your customers and teach them to not be intimidating. Always use a welcoming voice and show that you understand their situation. And never get angry.

Be understanding

You never know what type of situation you are going to encounter when you call a customer that has not paid you. You may think you know your customer but you may find a very different story when you reach out to ask them to pay you. There is pressure on certain families during the holidays. More so than the rest of the year. A family that is struggling for example that still needs to provide certain items and gifts for their children may be overcommitted in their finances. You need to take these possible situations into consideration when making contact.

Be firm

You need to be understanding and respectful. We just went through that. It makes all the difference in the world. But you also need to stay firm even during the holiday season. The customer did ask you for services and they do owe you the money for what you provided. And that can’t be lost in all of this. You can be firm with your customers and still be nice and understanding all at the same time. Find ways to make it work for both parties. Maybe you need to give them a little more time or you can try to set them up with a payment plan. It’s entirely up to you how you want to resolve the past due account. But, you can be respectful and firm at the same time.

Manage your reputation

If you need help in this area, there are nice debt collectors out there. And there are collection agencies that understand that treating everyone with respect is the way to be far more effective in collecting money. And if you need that assistance, you can find it because the industry is taking notice that old ways of doing business do not work.

The last thing you need is to appear to have a lack of ethics and understanding around the holiday season. While the customer does need to pay you, how you handle that, especially during the holidays can go a long way in keeping your customers and managing your reputation with others.

Happy Holidays from everyone here at American Profit Recovery!

A Place Where You Control Your Own Destiny

By Geoff Davis

I’ve been part of American Profit Recovery’s team since 2010. I had just graduated from college and was looking for a job that I could honestly enjoy doing and decided to start here. It’s now 2019, and I’m still having fun working at this collection agency and I’m enjoying what I am doing because the “sky is the limit.”

What I mean by that is American Profit Recovery is a place where you control your own destiny and there is no cutoff to what can be earned. The more work you put in, the better the opportunity you have in regards to having a successful career here. The more you learn, the easier the days become. Also at American Profit Recovery, the owners dedicate one week every year to reward us for our hard work by putting together fun filled events both during and after work.

What I love the most about this company is that you are constantly learning something new every day regardless of your tenure. You are always growing and evolving which makes each day different and exciting. I love that our owners and management continue to challenge us to strive toward even bigger goals. Our owners and managers all make sure that they keep us encourage to never settle for good because there is always room to become great.

There are limitless opportunities here, and I couldn’t see myself working at any other collection agency or any other company for that matter. The working environment is the best I’ve ever experienced coming out of college from the laughs and stories we share to the positive energy I feel when I walk thru the door each day. My teammates and manager are always rooting for me to be the best that I can be which contributes to my motivation to reach for the sky. I look forward to continuing success with this company, and watching it grow beyond all of our imaginations.

Every day I work towards my goals

Never did I think I would be a collection specialist, but here I am four years into my career. Every day I learn more things that help me for the next call and a lot about having patience. Who would’ve thought I would be sitting here today loving what I do?  I certainly didn’t.

When I first got hired, I came here with one goal, to be a manager. Every day I work towards my goals while trying to motivate others to achieve theirs.  When I got promoted to collections work team leader I became one step closer to my goal. During the time of my current position I have worked side by side with my coworkers and discussed their goals and help develop ways to make difficult topics easier for them. This has been very rewarding watching people who may struggle with a topic get answers they need in order to move forward and be better. Continue reading “Every day I work towards my goals”

We’re breaking down barriers and shutting the stereotypes down…

Whenever friends would ask me where I worked, I could think of a million and one jobs to claim before claiming my job as a debt collector. I couldn’t prepare myself for the funny looks accompanied with the not so funny jokes that were thrown my way. I mean, let’s just be honest. Before working at American Profit Recovery, I wasn’t a huge fan of debt collectors either. So I completely get it. Though I’ve only been working here for a short time, my views on debt collectors have changed tremendously. Well, at least those who work with American Profit Recovery.

If it isn’t clear just yet, I’ll admit that I like what we do here. In the midst of making what others may consider annoying phone calls, our main goal is to maintain the idea behind ‘The Big “H”’.  While you may be expecting the Harassment, we believe in Helping.

We want to make sure that both client and consumer are in the best position possible. We understand that life has its way of taking over and that’s why we’re here. To offer assistance or additional time if necessary.  We’re breaking down barriers and shutting the stereotypes down. Now, if you ask me where I work, I will proudly say that I work with American Profit Recovery as a Debt collector. There’s no shame in my game. –Nyiah Daniel

We help each other to help those we call…

Before I started at American Profit Recovery, the thought of working in collections scared me. I did not want to be locked at a desk staring at an auto-dialer for 8 hours a day. There are so many assumptions about the industry to get caught up in. I never imagined myself in a collections office. I thought this work would drain me completely.

However, from my first interview onward I learned that APR is an incredibly supportive and fun place to work! My colleagues are always positive and have my back when I need them. To me, the culture here is something I find indispensable. With great people surrounding me, I feel energized at work most days. Even when I do not, I know I have an amazing group of colleagues ready to help pick me up and help me give my all at work. We help each other to help those we call. –Erin Lucas