Accounts Receivables

It’s human nature. Many people wait far too long to ask for help or get the assistance they need to improve a challenging situation.

We also find this in business. Especially in small business. Many owners and operators attempt to resolve an ongoing challenge until it reaches a point where they can no longer “go it alone.”

This is especially true when it comes to managing cash flow and ensuring customers pay on time. And we’ve heard this story time and time again over the past two decades. A business invoices, calls and sends statements. But for a section of their client base, these prove ineffective. And it’s a clear sign that your business needs professional help.

How […]

“I’m looking for a highly rated collection agency with great recommendations. What do these agencies do best?”

We often hear this question on our travels. It’s a question we hear at trade shows and seminars, and it’s frequently asked in online forums.

It’s a great question, and one you should ask when looking for an agency to represent your business. Who do other businesses recommend and why?

Here’s a breakdown of what the best collection agencies do to maintain their reputation and be considered highly rated and often recommended. […]

Early intervention is a critical strategy in effective debt collections. And that’s especially important when you’re working with a reputable debt collection agency. To put it simply, it can mean the difference between getting paid or not collecting your money.

What is early intervention? It is proactive engagement with your delinquent accounts as soon as they become overdue. It’s not waiting for, or putting off, the process of contacting late-paying customers. And it is a necessary tool to substantially increase the likelihood of successfully recovering your money.

According to numerous reports throughout 2025, Americans are racking up historic debt. Household debt is on the rise and it continues to climb. Because more and more families are choosing […]

We are often asked how a small business or a larger organization can achieve the desired results from using a collection agency.  And while every business is unique and the challenges that got them to need a collection agency are different as well, there are overall must-haves to make your relationship with your collection agency effective.

If you are a small business owner or someone in a leadership position who is tasked with bringing on a new collection agency, treating that agency as a strategic partner rather than a last resort is your first step.

Here’s how you, as a business leader, can strengthen your recovery outcomes with the collection agency you are working with.

You never know what an individual is going through and that is certainly true when it comes to consumers struggling with debt. No consumer wants to have a pile of unpaid bills and it’s a stressful place to be at the least.

How every consumer ends up in debt is different depending on the circumstances. While some people have mismanaged their money, other consumers have had various circumstances that could be out of their control.

Because we never know how a person gets to where they are, it is absolutely critical that we treat people with the dignity and respect they deserve. Because most people never wanted to be in the situation they are in.

When a consumer […]