Let’s get right to the point here. Most consumers and others needing your product or service do not really care about how great you feel you are as a business. You may be all these things. You may be the best in the business or your industry and you might even have an endless list of referrals from others because people think so highly of you and your work. But there is really only one thing most care about when they think about using your company.
Can you do what I need you to do?
We are one of several collection agencies that work with small business around the country and what we quickly find out with a business that contacts us is that while they may have gotten a quick laugh from one of our blooper videos on YouTube, they are attracted to us ultimately because they feel we can do the job which is recover the money owed to them. By the way, we won’t stop having fun here at American Profit Recovery but we do understand that it is, in the end, our reputation as a reputable collection agency that gives a business comfort in hiring us. Continue reading “Are you solving problems or just telling people how great you are?”
There are endless reasons why a customer could be angry. And if you’ve spent any amount of time in business, you have no doubt had your share of customers that are not happy for one reason or another. Some customers get upset over minor issues or inconveniences while others don’t get angry until they’ve reached their boiling point. We’re sure you have experienced both.
Let’s point out something obvious right up front. We know a few things about upset consumers. We’re a collection agency. In a lot of situations, the people were are in contact with might not be thrilled about talking with us. However, in many cases they are, because we offer much needed help in resolving their financial situation. After a rough start sometimes, we end up amicably coming to an agreement about how both can resolve the matter together. As long as certain pieces come into play. Continue reading “How to work with angry customers”
When it comes right down to it, risk equals money in a small business. In fact, if you’re running a small business, that can be a risk in itself. Every day can present a challenge that can either help your business take off to a new level, or harm your business in some way. And hopefully your risk-taking takes you in the positive.
But it’s the risks we encounter daily that can cause a small business owner time, money and reputation. And it’s how you handle them that can make or break your profitability.
As a collection agency that works with small business, we hear countless stories from those in business about the ups and downs of their individual operations. From lawn care companies, contractors, veterinarians and even schools. And because we work extensively with dental and medical collections, we often hear the struggles of those medical practices as well. Continue reading “Are you paying attention to risks in your small business?”
We did it! We earned the number one spot on the 2018 Best Call Centers to Work For. We always knew American Profit Recovery was the best collection agency to start and build a career in the credit and collections industry, and now we have proof. We are clearly one of the best places to work in this industry and I might add, anywhere.
And before you move on and say to yourself, “big deal, they won another award” take a moment to listen why this is an important event.
There are a number of industries that over time, have a long history of receiving negative press coverage, have an unattractive perception from the public and have thought to be an undesirable place to work. The collection industry has long suffered all of these. While we will not deny the existence of those in our industry that don’t take these issues seriously, we have, from day one, made sure that the way we treat others takes precedence over everything else. That includes consumers and our staff. Continue reading “Number One Call Center in the Industry-Where Do We Go From Here?”
What does a collection agency know about customer service? More than you think.
If there are a few things that are overflowing here at American Profit Recovery, its respect, and a deep desire to help. That’s helping the business that hires us and their customer that owes them money. They both require our help and some might say, they are both our customer.
Since we are most often talking about helping a business, stay in business, and what we can do to help them, let’s focus on the consumer for a moment.
While in many cases, a consumer gets into our system because of an oversight or even a minor dispute, many times, they are facing financial challenges. And in a lot of cases, they don’t know where to turn. So they ignore both the business they owe the money to and the debt collector. It is our job to open the lines of communication as best we can. And we cannot do that by being rude, unreasonable or not understanding of their situation. We need to be great at customer service. Continue reading “Great customer service makes you different”
One thing we are very proud of here at American Profit Recovery is our educated team. No, not everyone has PhD here, but every one of our staff understands their job, the collection industry and their role in helping both business and consumer. If our team members are not off site keeping up to date on everything we need to understand in the collection industry, we are always reinforcing best practices here in our office. In fact, it’s a daily occurrence.
Education is part of our culture and that makes American Profit Recovery a great place to work and one of the best collection agencies for a small business to use.
Because we believe so much in education, our team participates in the annual Collector’s Challenge. Spearheaded by the ACA International Education Foundation, the Collectors Challenge helps raise funds to assist in the advance of education for those in or affiliated with the collection industry.
The Foundation offers the annual Loomer-Mortenson Scholarships as a result of funds raised through the annual Collectors Challenge held each April.
This year, our team raised over $1,500 for the Foundation. That brings our ten year total to over $17,000. And each year, we raise it by having fun in the office. We have fun here anyway but we bring up another level when we are raising money for great causes. Our team participated in putting contests, our March Madness brackets, and of course everyone pays to dress casual in the office.
New this year was our paper airplane contest. Team members could pay for a piece of card stock they then turned into a paper airplane. The airplane that went the most distance earned that staff member an Amazon gift card.
Stay tuned to our Facebook page and our blog to see where our team ends up next to raise money and help others.
If you own a small business, manage one or even work for a small business then you have an important role here in our country. You are a major player in the US economy. In fact, you are pretty much the backbone of it.
A small business as you may know is any organization that employs 1-49 employees. And the SBA says that over half of Americans work for a small business. That is everything from the professional consultant, the lawncare company, that great breakfast place down the street and that local dental practice.
Small business survives on great relationships. Taking care of the customer and gaining a clear understanding of their needs, wants and issues. A small business develops a relationship with a customer, unlike big business. The small business takes care of the customer or patient, and the customer pays for their expertise, products and services. Hopefully on time.
But when a small business doesn’t get paid for what they provide, that can cause a whole host of issues. And as a collection agency that works with small business, we see these issues firsthand. Businesses struggling to get customers to pay on time and in some cases, pay at all. Continue reading “Small Business is the backbone of our economy”
There comes a time at every type of business when a price adjustment is necessary. Most businesses do not like to raise prices but in fact, it is just part of doing business over time. Keeping pricing the same for long periods of time can have a negative effect on your bottom line and your cash flow. If you want to stay in business and stay profitable, you will need to adjust your pricing from time to time.
For many types of businesses, raising prices can be a little bit stressful because you don’t know how your customers will react. For other types of businesses, it can be just a way of
doing business. If the market dictates what your cost of goods are, then you have no choice but to have pricing go up and down at times. In fact, there are some types of business such as certain distribution companies that adjust prices daily. And remember that daily catch sign at your local seafood restaurant? Pricing fluctuates in business and you need to get comfortable with adjusting pricing.
Continue reading “How to raise prices without making your customers mad”
You could write an entire book about what keeps business owners up all night. In fact, there are most likely many on the market. In our past blog post on this subject, we outlined a few including lack of cash flow, keeping sales and revenue growing, staying on top of current trends and other concerns. If you don’t have time to read an entire book, we got you covered here at American Profit Recovery as we have been summarizing these top issues you face.
And as you might imagine, collection agencies that serve small business hear quite a bit from business owners and management about the ups and downs of business. Especially when it comes to matters surrounding money. First of course is cash flow or lack of it. Which as you probably know, effects just about every aspect of your business.
Money is the deciding factor when it comes to so many issues that you might face. Here are a few more concerns that you should always be keeping a close eye on in your business. Continue reading “Four more concerns of business owners”
Running a business is one of the best feelings in the world. You make your own decisions, implement your ideas and hopefully you see your efforts pay off in a growing business and satisfied customers. But to get there, you have to kind of get used to a little worry in your life. The late night infomercials of self-employed people sitting on a yacht all day are pretty much a myth.
If you run a business of any kind you’ll know that hard work, and some sleepless nights are part of the journey. And as a collection agency that specializes in small business, we can tell you, most business owners wake up in the middle of the night thinking about any number of concerns, including how to keep paying their own bills.
But there are other issues that face the business owner every day. And quite a few that every business owner like you needs to pay attention to. Continue reading “Five concerns every business owner should pay attention to”