Leadership

Pledge of Leadership: Service Management

There was a time, early in my career, where I measured success strictly by the numbers. Number of overtime hours I worked per week; number of consumers I successfully contacted and collected from; the number of dollars I collected; and the number of times I assisted a fellow Collector collect.

Not too long after my career in Collections at American Profit Recovery began, my career in Collections management did too. As a young manager I knew the value of goal setting and leading by example, but I still assigned success to numeric performance outcomes alone. The number of quality Collectors I could recruit, interview, hire, train, and maintain in any given calendar year; the number of […]

2015-03-09T08:14:13-04:00March 9th, 2015|Categories: Team APR|Tags: , , , , , |

More From Our Leadership Development and Team Building Conference

By Dave Yenglin :

I was fortunate enough to attend this conference along with three other members of the APR team.  I wasn’t entirely sure what to expect, as I hadn’t attended any conference of this sort in many years, but immediately boredom came to mind.  It couldn’t have been further from the truth, the speakers for this conference did a wonderful job of presenting the material.

It wasn’t your typical presentation of someone just reading from a booklet what someone else wrote.  They were very good at getting everyone involved and being very interactive, obviously this makes sense given the title of the conference.

One of the first things that I learned from this that I hadn’t […]

2014-12-29T15:24:58-05:00December 29th, 2014|Categories: Team APR|Tags: , , , |