Medical Debt Collections

The process of debt collections has changed and continues to change for the better in recent times. And the industry as a whole has taken notice.

Diplomacy, listening, dignity and respect are no longer optional in today’s debt collection process. They are embraced and expected. When embedded in the culture of collections consistently, they strengthen the results and in turn benefit both business and consumer.

Modern times are not only craving for a more level experience in debt collections but provide an opportunity for a business to improve cash flow and the consumer to navigate their way out of debt. […]

Many small businesses with negative cash flow, as well as larger organizations, are making the same costly mistakes.

Handling everything with internal resources.

Leaders, owners and founders tell themselves the same thing over and over again.” If we just keep calling, emailing and sending statements, eventually these customers will pay.”

The problem with that thinking is that it is a false belief, and over time, it proves to be unsuccessful. […]

Calling customers in good times is pretty easy and stress-free for most of us. But calling them when they have not paid their bill is a different type of phone call.

While using a collection agency can be a necessary part of your accounts receivable process, it is important for your business to use internal resources to try to resolve a past-due account before sending it to collections.

If you’re calling customers who are behind on paying your business, we have provided a brief guide on the process that you and your team should follow.

Make sure you prepare for the follow up call

Whoever is calling your customers, they should be prepared with adequate information. Not only should […]