Team APR

American Profit Recovery helps us be our best selves

By Delaney:

Work-life balance has never been easier than with the flexible scheduling options we offer our employees at American Profit Recovery. Personal Time Off should be used for exactly that – personal time! No one wants to have to waste their PTO on obligations like doctor’s appointments.

But here, we don’t have to.

We have several different options, like shifting our work hours from earlier to later in the day with what we call a “Late-In”, or taking a two-hour lunch during the day and simply just adding an extra hour on to the end of our day to make up for it – all without using any PTO! These possibilities are so incredibly helpful for accomplishing […]

2023-07-31T08:23:44-04:00July 31st, 2023|Categories: Team APR|

Collection Manager Angela is looking to grow career opportunities for others

We have a new collection manager here at American Profit Recovery and her name is Angela. She has been with American Profit Recovery for several years now and she has demonstrated the leadership qualities that can move a team in the right direction.

If you are a regular reader of our blog then you have seen Angela, better known as Angie to her coworkers, contributing many articles about what it’s like to work here at American Profit Recovery, the culture we continuously build as well as the career opportunities.

Angela joined American Profit Recovery in October of 2015. She was promoted to Work Team Lead, a supervisory role at APR in March of 2019. During her tenure […]

2023-06-23T12:19:00-04:00June 26th, 2023|Categories: Team APR|

What Qualities Does It Take to Be Successful At American Profit Recovery?

By Michael:

To be successful at American Profit Recovery, you must have integrity, a positive attitude, and a strong work ethic. These three qualities will take you as far as you want to go in this company because they’re the most important in the collection industry. Consumers do not want to give their money to people they don’t trust, aren’t positive, and don’t work for it.

Having integrity is important because it makes you feel secure as a person. When you do not have integrity, you lack confidence in who you are because you are not honest about your morals and values. Being confident on the phone while talking to consumers can work wonders. People are more […]

2023-06-02T11:08:06-04:00June 2nd, 2023|Categories: Team APR, What APR is up to|

Working in Debt Collections-Expectations vs Reality

By Angela:

I have had the pleasure of sitting in on plenty of interviews throughout my career with American Profit Recovery. During this time, I have noticed some common things potential candidates are always looking for.

One of the biggest is that they want an opportunity for growth, a company they can make a nice living at and a good working environment.

I want to take a moment to address these 3 points that not many people can say (and mean it) that they love what they do.

Eight years ago, when I started here, I didn’t even know if I would like to call people to collect debts. […]

2023-05-02T10:04:52-04:00May 3rd, 2023|Categories: Team APR|

Celebrating our team achievements at American Profit Recovery

By Greg:

On March 2nd, American Profit Recovery celebrated the achievements of our employees for their work in 2022.  We laughed at some hilarious photos, gave out some gag awards, and shared our goals for 2023.  As usual, the best part was recognizing the achievements of our top performers for their work over the last year.

It was evident that the award recipients all shared many of the same qualities.  Particularly our company’s core qualities: Positivity, Integrity, and Work Ethic.  However, they also all share a passion for what they do. […]

2023-03-16T08:10:36-04:00March 16th, 2023|Categories: Team APR|

Constant improvement is one of our motivations

By Sabrine:

New Year’s is exciting not only because of the resolutions and goals we set for ourselves but because it means American Profit Recovery’s Annual Reward Ceremony is coming up!! This is my favorite time of year when the top performers are announced and rewarded for the amazing work they did the year prior. […]

2023-03-16T08:14:41-04:00February 13th, 2023|Categories: Team APR|

Why are we one of the best places to work in the collection industry?

It’s no surprise to the team here but we have once again earned the distinction of being one of the best places to work in collections. Since 2008, we have continued to earn this recognition through an effort spearheaded by Best Companies Group.

Sure we offer a competitive salary, a great benefits package and other perks, but there’s one thing that truly makes American Profit Recovery a great place to work.

It’s called culture.

We have successfully built a culture here where people can not only build a career, but contribute to the direction of this collection agency. And we constantly recognize our employees as a true part of this organization. […]

2024-09-30T09:46:34-04:00January 30th, 2023|Categories: Team APR|

Keeping the lines of communication as open as possible when collecting debt

By Brian L.

The saying goes, “actions speak louder than words” when it comes to showing who you are or what you are capable of accomplishing. In the debt collection industry, words are what speak louder than actions.  Your choice of words will determine what actions follow.

With conversations being made over the phone, the opportunity is there to build a relationship with a consumer so that both parties can come to an understanding, reaching a resolution that may have been a long time in the making. […]

2023-01-15T12:21:18-05:00January 5th, 2023|Categories: Advice for Businesses, Team APR|

What happens when debt collectors are nice to consumers?

Consumers and the business community should be comforted knowing there has been a consistent industry-wide effort in collections to humanize the process. More and more collection agencies understand the value and critical nature of tactful and respectful communications with consumers.

Why is this important for the public to understand?

Any business transaction should be conducted by interested parties that can come together. The process of debt collections should be no different.

So what happens when consumers are treated with the dignity and respect they deserve? […]

2022-12-29T15:52:15-05:00December 29th, 2022|Categories: Advice for Businesses, Advice for Consumers, Team APR|
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