Customer Service

Collecting and Customer Service-One In The Same

By Ashley:

Recently, a couple of my teammates and I got to sit with different collectors to see how they work. Now, if you are like me, you would think a collector, who is trying to get a consumer to pay, is going to approach their job very differently than someone who is in customer service, like myself. What my teammates and I learned is that we’d all be wrong.

When my teammates and I discussed our separate experiences when sitting with collectors the general consensus was our collectors use the same approach to collecting that we use in customer service. Our collectors are doing everything they can to help […]

2016-08-10T08:20:39-04:00August 10th, 2016|Categories: Collection, Team APR|Tags: |

What Type Of Training Do Debt Collectors Go Through?

A question that is frequently asked is “What type of training do collectors go through?”

A reputable collection agency will have a training program that covers a wide range of issues, knowledge and skills that are required and will continually reinforce that training. Below are some of the subjects covered in the training of debt collectors.

Personal Skills
Most reputable agencies hire people who can communicate well and then train them even further. The goal of an agency is to get payments secured for a client, so a collector needs to have superior skills in communicating with others. Debt resolutions come from a respectable dialogue and communication with consumers.

Regular Meetings
A collection agency with a good reputation will also […]

Caught Being Good Again

My son (3 yrs. old) goes to swim school every Monday…well, most Mondays.  Lately it’s been a bit of a challenge to make it every Monday but we try our best.  Due to this inconsistency my son’s enthusiasm for swimming diminished.  It became hard to even get him in the water, let alone listen to the teacher’s instructions.

At swim school the design is to teach the kids in phases and when they have progressed enough they get bumped up to the next phase, which comes with a brand new teacher.  As with any teacher/student relationship there are certain people you connect really well with and those you don’t.  My son connected really well with his […]