Recently, a couple of my teammates and I got to sit with different collectors to see how they work. Now, if you are like me, you would think a collector, who is trying to get a consumer to pay, is going to approach their job very differently than someone who is in customer service, like myself. What my teammates and I learned is that we’d all be wrong.
When my teammates and I discussed our separate experiences when sitting with collectors the general consensus was our collectors use the same approach to collecting that we use in customer service. Our collectors are doing everything they can […]