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Debt Collectors

Meet some of the kindest people we know-Video

We wanted to take a few minutes and introduce you to some of the most understanding, kind and thoughtful people we know. And guess what? They are some of our collectors here at American Profit Recovery. That’s right, debt collectors…

Being kind and respectful helps both the client that hired us to help them get paid and it also helps the consumer that needs to catch up on their financial obligations. In fact we believe being kind is the only way to resolve a past due account.

Our tagline if you haven’t noticed is You’ll Profit From Our Difference.” Both client and consumer profit from the way in which all our team members conduct themselves; with kindness […]

2015-02-11T16:54:14-05:00February 11th, 2015|Categories: Team APR|Tags: , , , , , |

Collectors Get a Bad Rap

When a collection agency makes the news, it’s not normally a positive event that caused the news coverage. Couple that with the fact that the only people who come in contact with a collection agency are consumers who allegedly owe a debt… and no one likes to have to deal with a past due debt.

Understandably, the collector is not the most popular person and for those reasons, collectors get a “bad rap”. They are often viewed as uneducated vultures that prey on the less fortunate and they are often told they should get a real job. I would like to say one thing to those who have that opinion of collectors. You just might be […]

2014-07-23T12:00:03-04:00July 23rd, 2014|Categories: Uncategorized|Tags: , , , , |

What Type Of Training Do Debt Collectors Go Through?

A question that is frequently asked is “What type of training do collectors go through?”

A reputable collection agency will have a training program that covers a wide range of issues, knowledge and skills that are required and will continually reinforce that training. Below are some of the subjects covered in the training of debt collectors.

Personal Skills
Most reputable agencies hire people who can communicate well and then train them even further. The goal of an agency is to get payments secured for a client, so a collector needs to have superior skills in communicating with others. Debt resolutions come from a respectable dialogue and communication with consumers.

Regular Meetings
A collection agency with a good reputation will also […]